Performance Ford

PLEASE AVOID THIS DEALRSHIP / READ DOUBLE CHECK CONTRACT FOR CLEARSHIELS PROTECTION Plan/Cover (BS ADD-ON TO CONTRACT) CHECK YOUR CONTRACT IF YOU ALREADY BOUGHT A CAR HERE. FORD PERFORMANCE WEST COVINA. FOR CLEARSHIELS PROTECTION Plan/Cover (BS ADD-ON TO CONTRACT) CHECK YOUR CONTRACT IF YOU ALREADY BOUGHT A CAR HERE. FORD PERFORMANCE WEST COVINA. DATE OF PURCHASE 11/2020 Michael A. Aragon is a real sneaky sales rep. to just complete the sale of a used car (MUSTANG 2020) in Nov 2020. He had promise me to get minor scratches on my car repaired because it use to be a rental. I then had no issues onto purchasing the vehicle from here. When the time came to have scratches repaired it was almost as if I asking to for my money back which that is not the case i just want my CAR FIXED AND CONTRACT FIXED. They all seem to be confused and unaware of getting anything repaired. Names are Sam (Hussen Ali Chahine), and Michael Aragon who clearly didn't want to assist me anymore and was blaming me for the current scratches the vehicle ALREADY HAD, this is unbelievable. Then after reviewing my contract because I wanted to return the car, I came across section 1. E (OPTIONAL) CLEARSHIELS PROTECTION Plan/Cover that I never agreed to and everyone at the dealership stated that its standard charge (BS) its not, except Robert J. Ball whose the "Manager" agreed that he would assist onto removing that extra charge of 1295 dollars from my contract. Yet no update has been made to my contract I still currently have that bogus charge. They had also at the time needed to stay home due to Covid-19 which I was very understanding about and gave them 2-3 months to assist me... nothing. I then texted Robert today on 2/2/21 and mentioned to him that nothing had been done you haven't called or updated me. He then tells me that I shouldn't assume that nothing had been done, which I clearly also find as BS. Purchased 3 cars from here and never had an issue until the 3rd one. WHY treat a good returning customer this way???? Taking my business elsewhere I hate writing reviews but this place left me with no choice after 3 month. AVOID AVOID AVOID AVOID AVOID AVOID KEEP THE $1295... YOU GUYS MAY NEED IT MORE THAN ME CORRUPTED DEALERSHIP The charge i never agreed to. More