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Performance Ford of East Hanover - Service Center
East Hanover, NJ
8 Reviews
8 Reviews of Performance Ford of East Hanover - Service Center
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August 20, 2024
I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempte one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempted to sell Unnecessary parts and unnecessary service on more than one occasion multiple times. Last visit, mechanic cause damage to the vehicle, which have to be debated for the dealer to admit and correct which they did. However, I was given no compensation for not having the car for 3 days. I was also lied to by the service manager. Anthony Rubino. His attitude and customer service is absolutely horrible. He's is condescending and arrogant when speaking to customers. I elevate my complaint to the Vice President Douglas Raleigh, to which I thought was a positive discussion.However, I have not received any responses or emails or updates or telephone calls regarding my complaint or issue. My communications are ignored. I have now place in a complaint to Ford Corporate. DO NOT USE SERVICE DEPARTMENT! More
by Dominic
Employees Worked With
Shamus O'Halligan, Nathalie Tapia, Jorge Paez III
April 09, 2024
I brought a classic Mustang to Performance Ford for a major maintenance early this year. The car did not make it 20 miles from leaving the shop until a breakdown on the highway requiring the car to be to major maintenance early this year. The car did not make it 20 miles from leaving the shop until a breakdown on the highway requiring the car to be towed. Ford customer service was terrible. I had to call several times and finally email higher up management before they retrieved the car and towed it back to their shop. In spite of requests to keep me updated they did not let me know they had the car and then left a brief vague message about it being fixed. I could not trust that assessment and had to take it to another more reliable garage for a finally assessment of the problem they caused. The ordeal took several weeks and they would not provide a loaner during this time. More
by Frustratedone
Employees Worked With
Thomas Riley
February 26, 2024
Service department is not helpful when you purchase extended warranty on used vehicles. Another dealer has my truck waiting for authorization for over week. Daily phone calls mean speaking to a differe extended warranty on used vehicles. Another dealer has my truck waiting for authorization for over week. Daily phone calls mean speaking to a different person and getting a different answer every day. If you want to be frustrated, buy your car elsewhere. They don’t care once they have your money More
by Bgelenites
Employees Worked With
Service
August 12, 2022
Extremely unprofessional. After it took 3 days to diagnose an issue, I was told I would receive a call letting me know when the parts were in. That was over a month ago, & sti After it took 3 days to diagnose an issue, I was told I would receive a call letting me know when the parts were in. That was over a month ago, & still NO CALL !!! More
by Don Brasco
Employees Worked With
Mike Srvc Mgr.
August 01, 2022
Excellent experience with Performance Ford of East Hanover’s service department. John the service writer who helped me was friendly, helpful and efficient with time making sure to get back to me as so Hanover’s service department. John the service writer who helped me was friendly, helpful and efficient with time making sure to get back to me as soon as my car was done. Thank you! More
by JoeBosc
Employees Worked With
John Diaz, Shamus O'Halligan, Jorge Paez III, Ayden Benton, Nick Abbruzzese
July 03, 2022
DO NOT PLAN ON RETURNING HERE FOR ANY TYPE OF SERVICE. Do yourself a favor and go to any other dealer. I have never seen such incompetence and a less helpful service department. The fix was so minor I e Do yourself a favor and go to any other dealer. I have never seen such incompetence and a less helpful service department. The fix was so minor I ended up taking my truck home, ordering the part and doing the work myself (despite having to pay OOP) after a week of agony. Nobody reached out (except the salesman Steve) to ask how things went… funny how those customer survey emails only come out when they know they are getting a good review….. More
by Kevsthename
Employees Worked With
Wayne - Service Advisor, Mike - Service Manager
July 07, 2021
Performance Ford in East Hanover & Randolph have THE WORST service. This was my first and last Ford. Terrible- took over 7 months to get my automatic start fixed-still isn’t fixed. They never called whe WORST service. This was my first and last Ford. Terrible- took over 7 months to get my automatic start fixed-still isn’t fixed. They never called when my part came in & had to send it back TWICE. The girl is so rude & they just gaslight you there. Worst dealerships I’ve ever worked with. More
by Brittany c
Employees Worked With
The only girl in service
September 30, 2020
This has been the worst customer service and repair experience I've ever had. My truck has been at their shop since June 6th. Within these couple of months I've had five different service reps work wit experience I've ever had. My truck has been at their shop since June 6th. Within these couple of months I've had five different service reps work with me. The first three were either fired or left. When I called to find out information about my vehicle Paul said Shane (who was the third guy on the job) didn't show up to work and didn't call so he's not sure what's going on. They have been completely unprofessional and unreliable. The only reason I've left my car there as long as I have is because they started the repair and stopped due to backed up shipment, but it's been nearly four months and I'm still waiting on my car. They did not provide me a courtesy vehicle for two and a half months until the fourth guy on the job finally asked me to come in and get a car. I will never ever return to this ford dealer and will certainly never recommend it to anyone. More
by aresende07
Employees Worked With
Cory 1, Cory 2, Shane, Paul, John Dias
