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Performance Ford of East Hanover

Whippany, NJ

4.4
148 Reviews

70 NJ-10

Whippany, NJ

07981

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Showing 148 reviews

March 12, 2025

Horrible experience and terrible ambush by the sales manager and business manager. Do not go to this dealership. WARNING!! You make a deal with a young sales associate who does not have any say in the More

by Sana ne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathalie Tapia
Mar 15, 2025 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a review. We apologize and the manager would like to discuss with you but cannot find your contact info in our system. Could you please contact Justin P. at 973-386-1771?

November 13, 2024

Rylee, Justin ,Cindy and Nathalie were very accommodating in the process of our purchase. They made the buying process pleasurable as we were repeat customers from last year. More

by dennisblumetti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rylee, Justin and Cindy., Nathalie Tapia
Nov 13, 2024 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

August 20, 2024

I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempte More

by Dominic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shamus O'Halligan, Nathalie Tapia, Jorge Paez III
Aug 25, 2024 -

Performance Ford of East Hanover responded

Thank you, Dominic, for taking the time to write us a review. We apologize and are looking into your situation and hope to have this rectified as soon as possible. We appreciate the opportunity to earn your business and hope for the chance to work with you again in the future.

Aug 26, 2024 -

Dominic responded

I find this generic probably computer generated response to be an insult! After multiple attempts to contact the Vice President I still have not had a response via email or phone call. It is clear they have no intention on making a former and one time very satisfied customer happy. Large corporate dealer has lost it's customer service mission.

August 15, 2024

I recently leased a vehicle from Performance Ford of East Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful More

by spaethg0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony, Justin, Nathalie
Aug 19, 2024 -

Performance Ford of East Hanover responded

Thank you so much for your constructive feedback. We are looking into this to see where the disconnect happened. Our goal is always 100% customer satisfaction and we take all reviews very seriously as they help us to improve and make changes as necessary. We sincerely appreciate your business and hope for the opportunity to work with you again in the future.

July 16, 2024

Kiara and Jose were great, I highly recommend this dealership to anyone. Process was easy and smooth. More

by Chris Schumacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Baptista, Kiara Bezares
Jul 18, 2024 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Kiara and Jose. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

July 16, 2024

Kiara was wonderful helping me get situated in my maverick. Bicky was great in assisting me and selling me my vehicle. More

by Ron Gilbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bicky, Kiara Bezares
Jul 18, 2024 -

Performance Ford of East Hanover responded

Congratulations on your new Maverick! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Kiara. We appreciate your business and wish you many safe miles in your new vehicle!

July 08, 2024

Brittany was excellent in communication with the sale and David and Shane did a great job with making the buying process, and learning the technology of the truck easy More

by sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany
Jul 09, 2024 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Brittany, David and Shane. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

May 30, 2024

Ayden and Kiara were very helpful. My first electric vehicle and they made it a easy process to make sure I was all set More

by Jeff Chase
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayden Benton, Kiara Bezares
May 30, 2024 -

Performance Ford of East Hanover responded

Thank you, Jeff, for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Ayden and Kiara. We appreciate your business and wish you many safe miles in your new vehicle!

April 09, 2024

I brought a classic Mustang to Performance Ford for a major maintenance early this year. The car did not make it 20 miles from leaving the shop until a breakdown on the highway requiring the car to be to More

by Frustratedone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Riley
Apr 14, 2024 -

Performance Ford of East Hanover responded

Thank you for taking the time to write us a review. We apologize for the inconvenience and what seems to have been a not-so-pleasant experience. We appreciate your feedback and will be looking into your situation to see how we can better our customer service for the future.

February 29, 2024

Bicky did great in selling me my vehicle, made the process easy. Nathalie made finance smooth and simple for me. Kiara showed me how to use the car and went over all the features. Everyone was great! More

by leo907
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
bicky, Nathalie Tapia, Kiara Bezares
Mar 01, 2024 -

Performance Ford of East Hanover responded

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Bicky, Nathalie and Kiara. We appreciate your business and wish you many safe miles in your new car!

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