Performance Ford

This dealership is by far the worst dealership that I have ever did business with. And when they read this they have no need to try to respond to make it better they have had many chances to do so. They have ever did business with. And when they read this they have no need to try to respond to make it better they have had many chances to do so. They make ford look bad that whole staff needs to learn some people skills and some respect and that's comming from a retired vet. And the reason I'm choosing this platform so all the other dealerships can read how this company or fraudulent employees conduct themselves. They are down right thieves that's the best way to describe the situation. Lemon law breakers so I encourage all customers to give a call to a lawyer that specializes in lemon law cases because this is what they do . I had to give a star to submit . More

UPDATE:Performance Ford contacted me after this review. UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. T UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. They went above and beyond to correct the concerns I had. Adam stuck to his word and worked with me to come to an understanding. Despite my initial challenges, I would highly recommend this location and working with Adam. They are working hard to be competitive, provide fantastic work, and are excelling in their customer service. Thank you. OLD REVIEW: Went in for “the works” service when they opened, however sat there for 30 minutes because they opened late that day. Service manager Adam ended up helping me. He seemed nice at first. We discussed additional routine maintenance for Ford F-150 due at 60-70K. We agreed on a very broad quote of $1000 but that it would for sure be less to take care of the additional work. They took longer than the quoted time while I was on busy schedule that day. They ended up charging me an even $1000 regardless of the promise of it being less and the receipt didn’t give a normal break down. The receipt was modified to show parts only and then the balance was their service charge. Receipts from Ford have always broken down by service. I felt that something wasnt right and talked to Adam about it. He promised he would make it right but asked that I call him back and we agreed that if I found other dealers that did the same service for more reasonable price that he would adjust the cost/give me credit or apply The different to future services. I've called multiple times and left messages and have not received any response. I highly recommend calling other dealers as they are more transparent and won’t rob you. The services at multiple other dealers was significantly cheaper. Don’t come here. In fact, this whole experience makes me never want to buy Ford again. More

Would only go back or recommend them if they had an unbeatable price. I had to be persistent they never called me back. The car for sale I was interested in supposedly had 2 buyers. I was told if th unbeatable price. I had to be persistent they never called me back. The car for sale I was interested in supposedly had 2 buyers. I was told if they fell through I would get a call. I never did. Even had a friend at my local Ford dealership put his name in to get a call back. He didn't either. Two weeks go by and I notice the car is still on the website. Again I call. It is still available. Why didn't they let me know? No idea why. More

Had an issue with my 2019 f150. Took it in to the performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unba performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unbalanced or the type of tires I had. The offered to drive the car a few times to see if they could replicate the issue. Unfortunately they did not feel the vibration but after talking to Robert ball *general manager* he offered to swap my tires to see if it fixes the issue. After a week of driving the truck on the new tires provided to me by the dealership Robert followed up with me to see how the truck is handling and if the issue was fixed. After finding out the issue was fixed he gladly let me keep the new tires. Would recommend going to performance Ford of West Covina for any of your needs whether it’s shopping a mechanical issue or even just a question. More

PLEASE AVOID THIS DEALRSHIP / READ DOUBLE CHECK CONTRACT FOR CLEARSHIELS PROTECTION Plan/Cover (BS ADD-ON TO CONTRACT) CHECK YOUR CONTRACT IF YOU ALREADY BOUGHT A CAR HERE. FORD PERFORMANCE WEST COVINA. FOR CLEARSHIELS PROTECTION Plan/Cover (BS ADD-ON TO CONTRACT) CHECK YOUR CONTRACT IF YOU ALREADY BOUGHT A CAR HERE. FORD PERFORMANCE WEST COVINA. DATE OF PURCHASE 11/2020 Michael A. Aragon is a real sneaky sales rep. to just complete the sale of a used car (MUSTANG 2020) in Nov 2020. He had promise me to get minor scratches on my car repaired because it use to be a rental. I then had no issues onto purchasing the vehicle from here. When the time came to have scratches repaired it was almost as if I asking to for my money back which that is not the case i just want my CAR FIXED AND CONTRACT FIXED. They all seem to be confused and unaware of getting anything repaired. Names are Sam (Hussen Ali Chahine), and Michael Aragon who clearly didn't want to assist me anymore and was blaming me for the current scratches the vehicle ALREADY HAD, this is unbelievable. Then after reviewing my contract because I wanted to return the car, I came across section 1. E (OPTIONAL) CLEARSHIELS PROTECTION Plan/Cover that I never agreed to and everyone at the dealership stated that its standard charge (BS) its not, except Robert J. Ball whose the "Manager" agreed that he would assist onto removing that extra charge of 1295 dollars from my contract. Yet no update has been made to my contract I still currently have that bogus charge. They had also at the time needed to stay home due to Covid-19 which I was very understanding about and gave them 2-3 months to assist me... nothing. I then texted Robert today on 2/2/21 and mentioned to him that nothing had been done you haven't called or updated me. He then tells me that I shouldn't assume that nothing had been done, which I clearly also find as BS. Purchased 3 cars from here and never had an issue until the 3rd one. WHY treat a good returning customer this way???? Taking my business elsewhere I hate writing reviews but this place left me with no choice after 3 month. AVOID AVOID AVOID AVOID AVOID AVOID KEEP THE $1295... YOU GUYS MAY NEED IT MORE THAN ME CORRUPTED DEALERSHIP The charge i never agreed to. More