Performance Ford

I don't understand the past reviews. ...I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and ...I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! I highly recommend this dealer and Service department!!!! Manny and Fiona ROCK!!!!!!! More

Worst dealer I have ever dealt with. Not only do they promise things they won't keep. They ignore calls or say will give you a call back and do that over and over Not only do they promise things they won't keep. They ignore calls or say will give you a call back and do that over and over More

I do not have the vocabulary to express how bad the service department at this dealership treats their customers. I have taken several vehicles in for different types of service and on each and every service department at this dealership treats their customers. I have taken several vehicles in for different types of service and on each and every occasion they have waaaay overpromised and underdelivered. There is zero communication and promises are seldom kept. On my truck it took 5 days to change light bulbs in the dash. The had to get them from the factory. I checked. NAPA had them in stock locally. Made and appt for my Focus to have recall work done. Had to order a part and would call me back. That was two years ago. They've never called me back. Took it in for warranty work on the transmission. Each night for 3 days, I called for status. "It will be ready tomorrow." This is the 3rd day and it's not ready yet. They've never once called me to tell me the status. I have to call them. This is a badly run service department. Even though it is really inconvenient for me, this is at the last time I go to this dealership. I will travel the extra miles necessary to try a different dealer. More

I purchased a Mustang Mach E online. When the vehicle arrived, I was told I would not be able to take ownership of the vehicle.without paying the $20k dealer adjustment plus an addition When the vehicle arrived, I was told I would not be able to take ownership of the vehicle.without paying the $20k dealer adjustment plus an additional $4,585 in dealer added items, which brought the total purchase price to $69,580 pre-tax. When I questioned the process, the Sales Manager (M.S.) told me that the dealership was under no obligation to sell me the car and that even though I made a deposit which Performance Ford cashed, that they did not have to honor the price and would not sell me the vehicle unless I agreed to his conditions. Long story short, after 3 hours, the $20k market adjustment was removed and we agreed to a reduced price on dealer added items which I did not want but after waiting for the car 7 months, I agreed to pay. I've purchased a new car every 3 years and needless to say, i will never purchase from Performance Ford ever again. The $3k you made cost you 3 future new car sales that i will be purchasing for my children. More

As a teacher and a military veteran, I will make sure to warn about this place. Was planning on buying a used Tundra from them today. The dealership was dishonest about the 4,000 dollar add-ons. I would hav warn about this place. Was planning on buying a used Tundra from them today. The dealership was dishonest about the 4,000 dollar add-ons. I would have purchased if they just simply honored their price. They absolutely could be removed however the dealer said Lo-Jack can't be removed....hummm....that's an absolute lie. It was from there that they tried to sell based on a lies. My recommendation is stay away from dealers like this that are taking advantage of people in these uncertain times for pure greed. Buyer beware, bait and switch. Stereotypical sleazy car dealership. More

Worst dealer ever Almost 30 days going past due on my trade I can possibly get 30 days past due on my credit report! I have made several attempts to get this corrected with them and all I get is the run trade I can possibly get 30 days past due on my credit report! I have made several attempts to get this corrected with them and all I get is the run around, They have been tell me fo the last two weeks the pay of was made but I have checked with Ally and it hasn't. Now I'm going to have to get an attorney involved! And Ally will probably never give me a loan again due to this dealership. They suck big time!!! Clyde D. I'm going to put this on every review I can. Plenty of Ford dealers out there but this isn't the one!! Don't ever write a review on a dealer when they send you emails wait until all your stuff is correct at least A Month maybe even two. More

I bought a suburban here which online it was a great deal but as soon as you go into the dealership, they automatically add $4000 on top of that price with 2 bogus fees that they say they disclose in fine pr but as soon as you go into the dealership, they automatically add $4000 on top of that price with 2 bogus fees that they say they disclose in fine print. Well come to find out this is their selling strategy. They pull people in with a low amount then as your going over the final price they add all these fees. Once we get the car, it’s dirty! The people didn’t even clean the car right. As we are driving away, we notice that they put less than a half of a tank of gas in it after they said they would fill it up. Just stay away! There are so many other car places that are better. This is by far the worst car dealership I have ever been to. Update! A day after leaving the 100% honest review, two of the sales managers called my husband harassing us and asking to take down the review and bring the car back. This dealership is beyond the worst imaginable place. I will be contacting Fords corporate office. More