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Performance Ford Lincoln - Service Center
Randolph, NJ
65 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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65 Reviews of Performance Ford Lincoln - Service Center
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November 21, 2018
I had to pay twice for rear brakes after only 3000 miles The rear brakes on my 2010 Fusion failed in March 2018. The rotors and pads were replaced by the dealer at my expense. When the rear brakes failed a The rear brakes on my 2010 Fusion failed in March 2018. The rotors and pads were replaced by the dealer at my expense. When the rear brakes failed again in November 2018 with 3000 additional miles on the vehicle I returned to the dealer. I was told the caliper on one side rusted out causing the destruction of the recently replaced parts and the dealer required me to pay again for the labor and replacement rotor. It seems that if the caliper was in such bad condition it should have been diagnosed in March. I feel cheated out of several hundred dollars for the second rotor replacement and associated labor cost. I will not use Performance service again. More
by SP
Employees Worked With
Brian - service manager
October 03, 2018
Worst dealership in NJ From the sales floor down to the service department performance is by far the worst dealership I have ever been to. All they do is rip people off and From the sales floor down to the service department performance is by far the worst dealership I have ever been to. All they do is rip people off and are extremely rude More
by Kelly0279
Employees Worked With
Mark, Suzi Lange
October 02, 2018
A Very good job by everyone. This was my 2nd experience at Performance Ford to have work done on my Ford Escape, and the quality of work, and the whole environment , is very ni This was my 2nd experience at Performance Ford to have work done on my Ford Escape, and the quality of work, and the whole environment , is very nice, ( except for people who use cell phones in the waiting area), More
by DUNNY
Verified CustomerEmployees Worked With
Mark DeBenedtto; and Tim, the technician, ( I did not meet Tim, but I want to thank him for his work.
September 30, 2018
freindly, clean, proffesional, great service, on time friendly staff, clean environment, professional people, great service, on time as they promised. explained about the service. Courteously car wash tha friendly staff, clean environment, professional people, great service, on time as they promised. explained about the service. Courteously car wash that was great. answer all questions and concern More
by aaasoliman
Employees Worked With
Joseph Carradori, Suzi Lange, Erica Sidoli
September 29, 2018
Oil change Great job on the complimentary car wash. The wait was a little long considering that I had an appointment. Will still come back for service. Great job on the complimentary car wash. The wait was a little long considering that I had an appointment. Will still come back for service. More
by jmsammon
Employees Worked With
Chrystal
September 29, 2018
Very Satisfied I feel very lucky and great full to have found Performance Ford. I know my vehicle has been gone thru and I can drive it with confidence. I feel very lucky and great full to have found Performance Ford. I know my vehicle has been gone thru and I can drive it with confidence. More
by JSERRA2423
Employees Worked With
Robb Contegiacomo, Louis Stenger
September 29, 2018
Service has gone down hill I had an appt at 11am and my car wasn’t seen for almost an hour. I was quoted a price on the phone for a part and it was much more once I was there. I had an appt at 11am and my car wasn’t seen for almost an hour. I was quoted a price on the phone for a part and it was much more once I was there. I believe they are under new management and when I spoke to the manager he could not have cared less that I was disappointed with the service. I had been a regular customer for years and I will not be returning. More
by NANINNYC
Employees Worked With
Doug Raleigh, Joe Bogigian
September 28, 2018
Fantastic Experience! My experience at Performance Ford and Lincoln was spectacular. I was greeted by many friendly people and the service was great. My check engine light My experience at Performance Ford and Lincoln was spectacular. I was greeted by many friendly people and the service was great. My check engine light was fixed and I was provided with a loaner that was full on gas. I plan on coming back for all my servicing in the future! More
by MatthewOriol
Employees Worked With
Krystal Gebbia
September 27, 2018
fault light repair repair took over night so as soon as they realized this they drove me home. the next morning they called when ready and had someone come and pick me repair took over night so as soon as they realized this they drove me home. the next morning they called when ready and had someone come and pick me up. More
by STANLEY.HORTON
Employees Worked With
Joe Bogigian
September 27, 2018
Replaced broken driver side mirror Excellent service, from person taking my vehicle at service entrance to service tech Crystal. I spent less time at dealership then expected, and I wil Excellent service, from person taking my vehicle at service entrance to service tech Crystal. I spent less time at dealership then expected, and I will travel out of my way to use Performance’s service department. I live an hour away from Performance but the drive is worth it. More
by csp.abi
Employees Worked With
Crystal
