Performance Chrysler Jeep Dodge Ram Georgesville - Service Center

We bought a used 2013 Dodge Avenger for our son and brought it to Performance CJD to perform 30k miles and have the vehicle inspected. Our service adviser was Phil Kemmerling. Setting up the appointm brought it to Performance CJD to perform 30k miles and have the vehicle inspected. Our service adviser was Phil Kemmerling. Setting up the appointment by phone was very easy and they were very flexible in terms of finding a time slot on weekend to have the car serviced. They did not try to up-sale or push any "recommended" services in advance. They inspected the car, found no problems and just performed the services recommended by the manufacturer. The price was fair for a 30k miles, the car was promptly delivered and washed. Overall, everything was as expected and the quality of work was good. More

i currently have a 2012 dodge advenger se that has been sitting on there lot since 2 weeks before Christmas and still is there. i have a warranty through enterprise that said to take it in to them have it sitting on there lot since 2 weeks before Christmas and still is there. i have a warranty through enterprise that said to take it in to them have it fixed and they would cover it. well 3 days after it had been there i received a call stating that there was nothing wrong with the car but he would have the engine guy take it apart to farther assess the situation that being said they still didn't know what was wrong with it the car wont get over 125 degrees so the heat doesn't get hot and actually blows out cold air on the passenger side. that being said tim just called me today 1/21/14 very rude with me stating that i needed to return my rental that they provided me with and that my car has not been fixed. he told me he had contacted enterprise and that they denied to have it fixed said he was going to call them again after we got off the phone. i waited 10 min called enterprise and talked to the person he said he would contact again and he said he has not heard a word from any one at performance so still i sit with their rental and our car not fixed although i am very happy with the 2013 dart that they provided us our car is still yet not fixed nor resolved. i do not recommend any one to use preformances service department for any reason More

Probably the worst service experience I can say I ever had. Aside from telling me they changed my oil and later finding it never happened. I have been here 5 times to try and fix a stalling issue with a 5 had. Aside from telling me they changed my oil and later finding it never happened. I have been here 5 times to try and fix a stalling issue with a 5.7 HEMI. The service staff is absolutely clueless-if it were up to me, they wouldn't have jobs. Les in service is by far the worst. Try asking him a question about service and I swear you would be better off asking the receptionist. In addition to Les, Mark Adkins the Service manager is a waste of space. Good luck getting an email response, or even a call back. Show up in person and he runs into the back room and hides! Awful Awful experience. Will NEVER go back again. Plan to spread the word too. Buy a vehicle elsewhere, like Carriage Town in Delaware or Crown Jeep of Dublin....Stay clear away from Performance. More

I don't recommend the service deparment. I took our van into service for a noise under the hood. After spending $500 to fix the noise, it is still there. They would not negotiate a partial refund. I was into service for a noise under the hood. After spending $500 to fix the noise, it is still there. They would not negotiate a partial refund. I was stuck with a $500 bill and continued to have a noise under my hood! More