
Performance Chrysler Jeep Dodge Ram Georgesville
Columbus, OH
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Bought a vehicle a year ago that had a check engine light on. We were told it was not a problem but that the service department could not find the issue. The vehicle was back in the shop 2 months later for t on. We were told it was not a problem but that the service department could not find the issue. The vehicle was back in the shop 2 months later for the same check engine issue and have been there 3 additional times since then. This last time they had it 2 months and we continued to not hear from them at all. We had to continue to ask for updated. We were given the vehicle back and told that it was fixed and had to tow it back 10 hours later because it was undriveable. Then we were told the issue it is now having they knew about but just did not fix it. Now the tire is shoot and they were brand new tires when we purchased the vehicle but told there is no warranty on them. More
Sold me a used vehicle with zero brake life left on the front pads (metal on metal) and less than 3mm on the rear. This was after I was given this long spill by Drew when negotiating my vehicles trade in v front pads (metal on metal) and less than 3mm on the rear. This was after I was given this long spill by Drew when negotiating my vehicles trade in value, that there is a lot of time in money that goes into them servicing the trade ins. And they will not put them on the lot if they are not safe. I guess having no brakes is not a safety concern for this dealership More
After hours of research, I located my "dream" truck online which this dealership had. I contacted the sales group (Greg) and asked about the truck. It was still available and he ended up sending me the online which this dealership had. I contacted the sales group (Greg) and asked about the truck. It was still available and he ended up sending me the out the door price. I did have a trade-in which they gave me a very low offer for it. I was informed on multiple phone calls that the truck could not be held until I advised I was on the road heading their way. I completely understand this. But, I was informed once I am on the road, they will pull the keys. I contact Greg and let him know something as, hey I'm on the road but I'm stopping at Kia quick to sell them my vehicle, and then I'm going to Uber to your location (20 minutes away) Side note: Performance offered me 28K for my vehicle and Kia gave me 33.5K hence why I stopped at Kia first. While at Kia, I again contact Greg and let him know I am selling my car and waiting for them to finish their documents for me to leave in my Uber. He says something like, great, ill see you soon and the truck is upfront waiting on you. It should also be noted that Greg and the dealership know I am pre-approved through my own banking, so therefore, this is a cash deal for them. A forsure sale. A short time later, I inform Greg I am in my Uber heading to his location (20 minutes away.) While in the Uber for maybe 3-5 minutes, Greg calls me. He says something like, Hey we are not holding the truck for you anymore and someone is coming to buy it. The first one here gets the truck. This information is per Greg's manager, Chris. I was informed the other individual was also 20 minutes away so I better hurry if I want the truck. I then asked to speak with Greg's manager, Chris. I speak with Chris and ask him to keep this sale ethical and professional. He informed me that whoever told me they would hold a truck is giving false information and they do not do this. Okay a simple mistake, I get it. But let us refresh here. I know the numbers, I am pre-approved and stated I am buying the truck on arrival, I SOLD my car to another dealership, I'm in a Uber heading to the location and now all of a sudden the truck can't be held for 20 minutes? Lets say I haven't even left my house yet, I then understand you have a forsure sale coming in and I haven't left. I get it. But that isn't the case, I'M IN MY UBER!! Chris (manager) claims the above is acting in a professional and ethical manner. I disagree and if you reading this can actually try to place yourself into this story you would as well. I got the truck. Allegedly I arrived one minute before the other guy. Though I got the truck, this was the most bizarre experience I have ever had. I walked into the dealership and didn't even want Greg to show me the truck. I just wanted to buy it and leave. Which I did. If someone higher than Chris reads this, I don't want to be contacted. Just hopefully this review/comment will allow you to see flaws within your management. Maybe even a lesson on the meaning of acting ethical and professional. Greg asked that I leave a good review because it does affect him but after this experience, I would be a fool to do so. Greg as an individual was very respectful and professional during my entire visit I will say that. More
Good sales department, pathetic service department. The salesman i worked with, John Williams, has sold me 2 trucks now. Both of those experiences were awesome. I havent decided if ill nuy anything else fr salesman i worked with, John Williams, has sold me 2 trucks now. Both of those experiences were awesome. I havent decided if ill nuy anything else from here or not yet, well see later. I just know this swrvice department will never touch another vehicle of mine. The first truck i bought, a '16 Ram 2500, i had in the shop for some recall repairs, never seemed an issue from there. However, any time i took it in, for anything else, the problems didnt exist to them. They couldnt find the exhaust leak, which was a loose clamp around the EGR that i later found myself. Recently, i bought a 2021 3500 dually because the 2500 started throwing transmission error codes. They were sayung theyd have to have the truck in the shop for 4 - 5 days to diagnose the problem and it wad my only vehicle. I had a 100,000 mile drivetrain warranty. Never any problems besides the exhaust leak, until the truck turned over 105,000 miles, then, Surprise! Anyway, i had the 2500 truck in to get the transmission error checked out, which lead to me buying the new truck. I shouldve known to just tell my fiance to leave the moment she pulled in. The service dept guy, whos name i forgot, told my fiance that my truck needed an alignment as soon as she pulled in. He said their camera looking at the garage door alerted him the truck was way out of alignment. The thing is, the tires on the truck get rotated every 4000 and they have over 40,000 miles on them. There not 1, even slightly little, odd wear on those tires. This is where everything just went to xxxx in a hand basket. I told the man he can check the alignment but thats it. Ive had the alignment checked on that truck every 6 - 8 months since i bought it. Its never been off, never. I couldnt get it checked in 2020 because of all the nonsense pandemic, and it had been doing fine, so i wasnt worried about it. They claimed to check it and claimed my drivers side steering tire was out if whack. They claimed they didnt mess with the alignment, but after we got the truck back, it was pulling HARD to the left. After 3 days of nonsense phone calls, i got the truck back to them to fix the alignment. They again, didnt listen, did whatever they felt like. Did a video inspection of everything on the truck, and told me everything i already knew. They claimed they didnt do anything to the alignment, but now there is another "problem" with something in the rearend, but hey, the alignment miraculously fixed itself! They even tried to offer me "an excellent service deal!" For nearly $300, theyd change my oil filter, almost 2 gal of oil and 2 fuel filters. Thats what it costs me to change my oil in my dump truck that holds 12 gal of oil! This is why i do all my maintenance myself! Ill NEVER take either of my trucks back to that service department. If youre smart, youll stay the xxxx away from those con artists. Its no wonder this is the lowest rated dealership of all their lots More
The follow up after spending $50k on a new vehicle is terrible. Do not take the vehicle off the lot until everything that is supposed to he done is done. Also don't count on the service department to com terrible. Do not take the vehicle off the lot until everything that is supposed to he done is done. Also don't count on the service department to communicate with you. Expect not to have your vehicle back the same day for what was originally said to be a 3hr job. Very poor communication. More
This dealer ship is jus xx they got my car for transmission problems had it a month before they fixed it gave it back to me it was driving worse took the truck back the diagnostic told them it was transmission problems had it a month before they fixed it gave it back to me it was driving worse took the truck back the diagnostic told them it was smithing that was 1600 never even happened before they changed tranny now they had my truck for 3 hole weeks won’t give me a date a car or a answer jus keep sayin waitin on parts I hate service they new hole new staff from linnie joe to heather wverbody can go they dnt call an give me jus information on where they are nothin lucky I dnt spazz out in there foreal an every time I’m go they lookin scared as xxxx I hate this dealership mad I got a dodge now More
Will never bring my jeep back for service there again. Was having an issue with the way my jeep was shifting they said they fixed the problem cost $117 dollars and they didn’t fix that problem plus caused Was having an issue with the way my jeep was shifting they said they fixed the problem cost $117 dollars and they didn’t fix that problem plus caused my jeep to have more issues. No one I spoke to was friendly at all. More
I bought a Jeep from this dealer a couple of weeks ago, and when I left the lot there was obviously a major and potentially deadly problem with the steering. I managed to get the Jeep home, and called them and when I left the lot there was obviously a major and potentially deadly problem with the steering. I managed to get the Jeep home, and called them to try and get the problem solved but they told me the car was sold as-is and basically it's my problem now. I also noticed it was running hot on the way home so I popped the hood and the coolant was completely empty. Oh, and one of the tail lights was out. I had to come in for an unrelated thing and talked with the sales manager, and he pretty much gave me a sorry-not-sorry response and obviously just wanted me to leave him alone. What I'm trying to say is, if you are planning on buying a used car here - you probably shouldn't, they literally don't even look at them before listing them for sale. You'd probably get a better deal on Craigslist honestly, or at least a better chance that the seller knows what you're buying. More