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Performance Chrysler Jeep Dodge Ram Georgesville
Columbus, OH
321 Reviews
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Showing 321 reviews
September 12, 2018
Going on day 2 for a transmission diagnostic, still nothing I called in advance to schedule an appointment at Performance Chrysler to have the transmission diagnosed as it was going into limp mode after a shirt I called in advance to schedule an appointment at Performance Chrysler to have the transmission diagnosed as it was going into limp mode after a shirt drive. I arrived just before my scheduled appointment time and had planned to wait in the lobby. I originally only authorized a single hours work and was told I would be contacted if additional time was needed. When I arrived it was suggested I take advantage of their shuttle service as they wouldn't be working on the vehicle at that time and it may be a several hours. By 4:30pm I was concerned and called back in to see if the van would be done with it's diagnostic before they closed and the service employee I spoke with sounded like it hadn't even been looked at and indicated it would not be available that day. It is now day 2 at 4pm and still had not received any indication from the dealer on a status. I once again called and this time was told that transmission diagnostics often take 2 or more days to complete which may or may not be true, but given that some tech has yet to call me to approve the additional research time that tells me in 16+ business hours my van has seen little or no tech time. I have since called 2 other Chrysler dealerships in the area and been told that diagnostics would be handled same day and one place even explicitly stated they don't schedule them after a certain hour to ensure they are most likely completed the same day. Two days wasted and still no closer to knowing whats wrong with my van. If I don't have some form of indication that the vehicle has been touched by tomorrow at noon I will be going somewhere else. What kind of business makes appointments with no intent on completing, or at least beginning work at the stated appointment time. The shuttle service was nice and the employees have been all nice, but thats no concession for obscene wait times. UPDATE I was contacted by the Service Manager to discuss my complaints and ultimately the dealership apologized for not going over the likely wait time for my diagnostic. Upgraded to 3 stars as they at least followed through on my complaint. More
by WinterWarg
Employees Worked With
Joe, Angie
September 09, 2018
Courteous and nice variety of inventory My son bought a car here and suggested when we wanted to look for something to try CDJ.... He had dealt with Joel Kocak, and liked him very much ,so I My son bought a car here and suggested when we wanted to look for something to try CDJ.... He had dealt with Joel Kocak, and liked him very much ,so I felt comfortable speaking with him as well. Joel was very kind and courteous throughout the entire process and after many trips and hours of looking at different Jeeps we finally found the right fit. Joel is the kind of salesperson we like, not pushy, he is informative, truthful, and very helpful. We would suggest friends and family contact Joel if they were in the market for a new Car. When it came time to sign paperwork we dealt with Rodney and he answered questions and explained things as we asked . Thanks again Joel !! More
by Jeniland1
Employees Worked With
Joel Kocak sales. Rodney in titlework.
September 09, 2018
Professional, friendly, accurate I was introduced to Joe at the service center desk. He listened to my reason for being there and responded to my questions and concerns. His respons I was introduced to Joe at the service center desk. He listened to my reason for being there and responded to my questions and concerns. His responses were appropriate and helpful. There was minimal paperwork and copies were provided to me at the checkout process. I appreciated his respectful responses and attention to my visit. More
by Jake's mom
Employees Worked With
Jessica Jevas
September 08, 2018
Awesome, No Hassle, Quick and Enjoyable I would like to thank Keith and Performanxe Chrysler Jeep Dodge Ram of Georgesville for my best car buying experience yet in 40 years. I am from NY 55 I would like to thank Keith and Performanxe Chrysler Jeep Dodge Ram of Georgesville for my best car buying experience yet in 40 years. I am from NY 550 miles away and I was looking for a particular vehicle and they had it. Needless to say they held the car for me for essentially a week until I could fly out to see it yesterday. Ahead of time I made Keith and his team aware that I had a 10 hour trip back to NY. They prepared paperwork and picked me up at the terminal and I drove the car back to their dealership. In less than an hour they had me out the door in the ride I wanted. I know I am far away but my next purchase may require another trip the the greater Columbus Ohio area to do it again. Thanks for the awesome experiance and check them out, you won't regret it! More
by egrome
Employees Worked With
Keith
September 04, 2018
buying a truck very good sales people to work with when buying a truck.Sat down with you and explains details on all the paper work. and most of all very nice people very good sales people to work with when buying a truck.Sat down with you and explains details on all the paper work. and most of all very nice people More
by ray2018
Employees Worked With
Drew Ballenger
September 04, 2018
Love my new Dodge Ram truck This dealership is the beat and my salesman Nico want above and beyond to help us .im a returning customer a few times over and would recommend this d This dealership is the beat and my salesman Nico want above and beyond to help us .im a returning customer a few times over and would recommend this dealership to all . More
by Lydia mc
Employees Worked With
Nico.
August 29, 2018
Great service...great associate Great associate, Judy Lafferty. Kind, very knowledgeable and always willing to go that extra mile!!! She was there even on her day off to accommodat Great associate, Judy Lafferty. Kind, very knowledgeable and always willing to go that extra mile!!! She was there even on her day off to accommodate us. More
by Rick50
Employees Worked With
Judy Lafferty, the sales manager, the business manager
August 17, 2018
Salesman, Michael Aniol, was very nice and did a great job. While our salesman was new and still learning, we thought he did a great job! He was very personable, took his time with us and sought out the answers While our salesman was new and still learning, we thought he did a great job! He was very personable, took his time with us and sought out the answers to any questions he did not know. We were very happy to be his first customers, and would definitely be happy to work with him again in the future! Great job Michael! We appreciate your help in answering our questions as we purchased our car! More
by mpartlow
Employees Worked With
Michael Aniol
August 15, 2018
Dual Jeep purchase My wife purchased a new Jeep Compass from Niko who was fantastic to work with and helped her tremendously locating her exact match. We were so impres My wife purchased a new Jeep Compass from Niko who was fantastic to work with and helped her tremendously locating her exact match. We were so impressed I went back a few days later and purchased a new Trackhawk from Niko. Top notch service across the board. Only issue was despite purchasing two new vehicles in less than a week, no general manager took the time to thank us for our business. A small bit of appreciation goes a long way to creating customers for life. More
by Storm Jeep family
Employees Worked With
Niko Badurina
August 09, 2018
Delivery is key They attempted to clean my car but it was still filthy, I had to ask to clean under the hood and trunk, reclean hand prints on sun roof. Hard water sp They attempted to clean my car but it was still filthy, I had to ask to clean under the hood and trunk, reclean hand prints on sun roof. Hard water spots on black roof were never removed and I have been told by a different detailer it would need buffed out. after two attempts to clean my car for delivery I gave up on dealer prep and took it to a professional detailer. Other than disappointing vehicle delivery all other experiences were top notch. More
by Dave k
Employees Worked With
Drew Ballenger, Drew Haag
