Performance Chrysler Jeep Dodge Ram Georgesville

Dishonest, Unethical, Shady. Avoid at all costs. After what I thought was an excellent experience, I had to delete and rewrite my review of this dealership. They'll lie to your face, claim they never After what I thought was an excellent experience, I had to delete and rewrite my review of this dealership. They'll lie to your face, claim they never lied, will them make excuses, and then ultimately ignore all your calls, emails, and correspondence. I have no idea how this place has above a 4 star rating. Unethical, Dishonest, and Shady. Would I recommend coming here? You decide based off my experience. As they say, there’s always two sides to a story but you would think you wouldn’t ignore a customer. Simple customer service and good business right? I purchased a car several months ago. A representation was made by the sales associate during negotiations the car had “new tires.” Turns out only two of the tires were new after I took it in for a non-related checkup. I called the sales associate to discuss this matter. He asserted he never make such a representation. I then escalated to a Manager who informed me he would consult with his Manager to try and rectify the situation and see what they could do. After being told I would receive a call back in one day I have never received any call. I followed up two times each of the following days with the Manager and sales associate. No responses. At this point this dealership is simply ignoring my calls, texts, and communications to address this matter. I have spent the past week after the calls to the Manager and sales associate to discuss with the "Main Manager." He answered my call and has now ghosted me as well. Do yourself a favor and go to a business who actually treats people with respect by responding to a customer after a purchase. More

Terrible service Bought a 2011 sonata in may of 2018 3days later motor blew due to a recall i wasnt aware of so they had a hyundai dealer put new motor in then i get i Bought a 2011 sonata in may of 2018 3days later motor blew due to a recall i wasnt aware of so they had a hyundai dealer put new motor in then i get it back and ac dont work so twice i go to dealer and they allegedly fix it but dont and i never got a call to see if was still working so i just recently fixed it myself and im not a mechanic but i guess neither are the performance workers More

Lemon Dealership Was pressured and mislead into buying a car that didn't out last the loan and they did nothing about it. I placed several calls and sent emails and no Was pressured and mislead into buying a car that didn't out last the loan and they did nothing about it. I placed several calls and sent emails and no one ever responded or even tried to help. More

Horrible at best Absolutely horrible... Couldn't respond back to any phone calls or emails. They didn't bother to get my paperwork (title) to me at the 45 day mark. Se Absolutely horrible... Couldn't respond back to any phone calls or emails. They didn't bother to get my paperwork (title) to me at the 45 day mark. Seriously was ready to bring the car back to them. Completely incompetent. The manager is terrible, the financial guy is seriously worthless. Messed up my paperwork multiple times, wrong name. Horrible experience. BMV had me filling complaints with the Attorney General. The so called service department did a terrible job at "fixing" a rip in the backseat, I'm pretty sure the Small tear looked better than the me they created. Avoid at all cost More

Quick pleasant service Michael Aniol is one of the best sales associates we have encountered. He was efficient, fair and friendly. We knew what to expect before we arrived Michael Aniol is one of the best sales associates we have encountered. He was efficient, fair and friendly. We knew what to expect before we arrived and everything was in order for a quick turn around. Thanks!!! More

Great customer service As soon as we walked I. The front door we were treated with a smile and a hand shake from Joel,I came in not knowing what I was looking for he got a f As soon as we walked I. The front door we were treated with a smile and a hand shake from Joel,I came in not knowing what I was looking for he got a feel for what i liked and pulled up in a Jeep Wrangler that was absolutely perfect for us!!! He was Very respectful and helpful from the time we walked in the door. Absolutely would refer this dealership and Joel to anyone wanting a great car buying experience. More

Failed to pay my trade in I traded in two cars and purchased a car from this company on 4/12/19. They paid off one car, but still have not sent a check for the second. I have n I traded in two cars and purchased a car from this company on 4/12/19. They paid off one car, but still have not sent a check for the second. I have now made two car payments on a vehicle they took possession of over a month ago. I called and they stated the check was returned because they sent it to the wrong address. They told me they would over night the check and provide me a tracking number. I did not receive the tracking number until this morning. The person who called (Wendy), asked me if I got my package and gave me at tracking number. I stated the credit union was to get the package not me. She said well there is your tracking number. I checked UPSP and UPS and no such number. Now I just get bounced around. The car was for sale on their lot last week and is now not listed. Not sure how they have sold it as there is still lien. On top of that my title transfer has less than two weeks left for the 45 day limit. Utter disaster and they really don't seem to care at all. at the end of this month I will be making payments on the car they took from me and the new car. UPDATE: 5/16/2019 I attempted to again to get resolution to the vehicle that they have taken possession of and failed to pay off with my bank. I was able to reach Nicco from the finance department. he asked me a few questions. had no idea about the situation that has been going on, which is what I get from everyone. It seems they sent the check to the wrong bank. He called me back and verified that. Said he would email "the office". I told him I need resolution today. I have tried to call him back multiple times today. I get sent to the finance department it wrings for about 12-14 times then is forwarded to the parts / service department. I told them I needed finance and I was forwarded to Honda? Seriously, Honda. None of these are cars have anything to do with Honda. Drew Haag asked me to contact him. no way on how. I called this company, and was right back in ring without pick up then forward to parts and service. At this point I think the car has basically been stolen. How can something like this be OK with them. They had my car up on their lot for sale, but how with a lien? Really not where you want to go. They really don't care once they have your money and can take advantage of you. Update 5/20/19 I was contacted by Chris Manofski about my issue. I provided him all the information on Friday on where to mail the check and exact pay off (even though I have made a payment since the deal occurred). Nothing today and call to him went to voicemail. No resolution. Same dance. More

Positive Sales Experience - Performance Chrysler Jeep Dodge I located a specific vehicle I was interested in on the Dodge website. I contacted dealership and spoke to sales rep Tim Cox. The vehicle was exactly I located a specific vehicle I was interested in on the Dodge website. I contacted dealership and spoke to sales rep Tim Cox. The vehicle was exactly what I wanted but I still needed to agree on the details. Tim Cox was exceptionally helpful. He responded in a timely manner, was professional, helpful, informative, and was a sincere pleasure to work with. I purchased the vehicle and came away with the belief that my expectations were exceeded. Through it all Tim Cox made the process efficient and with a level of service that set a very high standard. More