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Performance Chrysler Dodge RAM Centerville - Service Center
Centerville, OH
178 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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178 Reviews of Performance Chrysler Dodge RAM Centerville - Service Center
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November 30, 2018
Poor response in setting up oil change and tire rotation.. Called several times to schedule appointment, left message and phone number to return my call, no response. Finally called and asked to speak to servi Called several times to schedule appointment, left message and phone number to return my call, no response. Finally called and asked to speak to service manager, left message, no response. Eventually someone called and I finally got scheduled for oil change. Was told when I leased Jeep oil change and tire rotation was free for the first two years, not true. More
by Unhappy customer
Employees Worked With
Kyle Dooley
November 25, 2018
Repairs on a holiday weekend Took in my Jeep Wrangler the day after Thanksgiving, and found the folks at Centerville Performance Jeep to be briendly, informative, and on-time with Took in my Jeep Wrangler the day after Thanksgiving, and found the folks at Centerville Performance Jeep to be briendly, informative, and on-time with the repairs they completed. Though it’s never fun to get your car fixed, these guys know how to treat their customers. More
by J C
Employees Worked With
Travis Miller, Melissa Fletcher
October 28, 2018
I’ve had better customer service! I was not happy with the customer service I received. If I did not have oil changes included with my lease I would choose elsewhere to get them done. I was not happy with the customer service I received. If I did not have oil changes included with my lease I would choose elsewhere to get them done. More
by tamrack23
Employees Worked With
Amanda Linkmeyer
October 27, 2018
Their service far exceeds any I've ever received from any other dealership. The free oil changes within the first 25,000 miles of ownership are done with the more expensive synthetic oil. They pr from any other dealership. The free oil changes within the first 25,000 miles of ownership are done with the more expensive synthetic oil. They provide an online video summary of the service they performed. More
by DanHrkman
Employees Worked With
Barbara Drabik
October 04, 2018
First time I was pleased in five years. I had updated my information on each service visit for five years. This visit was the first time, I saw the service video and received texts updates. I had updated my information on each service visit for five years. This visit was the first time, I saw the service video and received texts updates. Brittnie made this service visit an awesome experience for me. Why, because she took the time to enter my information and sent the service video to me. The video was really awesome!!! Brittnie made me felt like a platinum customer member. It’s the small things that count. Thank you! More
by Randy 44
Employees Worked With
Brittnie Watts
September 26, 2018
Great experience—fast service and friendly. Great dealership, will recommend to others and will continue to get my Jeep Grand Cherokee serviced there. All the people I dealt with were super frie Great dealership, will recommend to others and will continue to get my Jeep Grand Cherokee serviced there. All the people I dealt with were super friendly and were willing to go above and beyond. More
by Michael Thompson
Employees Worked With
Travis Miller, Dennis Mckinnon
April 17, 2018
Great experience with service department I had my Ram 1500 worked on at this dealership and the service was great. I've been burned by a different dealership and claimed I'd never deal with a I had my Ram 1500 worked on at this dealership and the service was great. I've been burned by a different dealership and claimed I'd never deal with any dealership again. But when I came to Performance Chrysler, I dealt with Tyler and he explained everything in detail. Kept me informed on the situation about my truck. Tyler was able to get me a loaner car with no hassle, until my vehicle was completely fixed and ready for me to pick up. I really appreciate everything Tyler has done for me. I highly recommend performance Chrysler to anyone looking for service or buying a new vehicle. They have changed my views on dealerships for the better! More
by Mike Gentner 86
Employees Worked With
Tyler Jones
October 06, 2016
This place is a joke I have been in three times in the last 2 weeks and can't believe the lack of customer service here. I came in on 9/30 to try to make an appointment an I have been in three times in the last 2 weeks and can't believe the lack of customer service here. I came in on 9/30 to try to make an appointment and stood unnoticed for more than 10 minutes while 1 young man tried to help 3 people and 2 others stood with their face in the computer and another in her office on her cell phone. I came back on 10/1 and unbelievably saw the exact same thing. This time a woman finally asked me "what I needed" and when I told her she said I could call the bbsomething or other and they would get me in. OK, what's the #? I tried again on 10/3, encountered the same people and got the same results. Who is running this place? Is it the woman sitting in the office on her cell phone? What happened to the friendly faces that would come up and greet you like they knew you? What happened to good old fashioned customer service? My car is going elsewhere for the first time in years. You've lost a customer here and many more at the rate you are going. More
by dshope444
Employees Worked With
Sarah
