Performance Buick GMC - Service Center

I just had my Buick into the Service Department to have the A/C looked at, and to replace an interior part. From the initial call to schedule the car for service, the convenience of dropping it off the nig the A/C looked at, and to replace an interior part. From the initial call to schedule the car for service, the convenience of dropping it off the night before, and right up to the time I picked it up; Luis, the Service Advisor kept me informed with several phone calls. When I arrived to pick up my Buick, Luis took the time to go over what was done. Alex in Sales, and GM John were kind to assist me as well. It's true as in the reviews I've read about Performance Buick-GMC. I too was impressed with how professional the dealership and its staff present themselves. More

Service group was friendly and knowledgeable. They kept me informed and car was ready on time. They proved full quote and requested approval before doing work. me informed and car was ready on time. They proved full quote and requested approval before doing work. More

First, I want to say everyone was pleasant, friendly, and professional. The showroom, service areas, restroom, etc… were immaculate, and I felt safe there with my regular maintenance during COVID restriction professional. The showroom, service areas, restroom, etc… were immaculate, and I felt safe there with my regular maintenance during COVID restrictions. This time, my pump unexpectedly went bad again (in addition to 3 yrs. ago, and Norman Gale did the repair). I was so very grateful Luis took the car in on Saturday, as the vehicle barely made it in from Jersey City, starting to overheat nearby the dealership. So thankful they started work on it, as I work weekends. The big concern was I had no way home. I live alone in JC, and many do not own a car here. I was surprised the dealership did not know the big car rental places were not open. I assumed the dealership had some rapport with at least one of them to know this. At the time, I was told there were no loaners available. Getting desperate, as it was mid-afternoon, and there was no shuttle either, I went up to the first person, Patrick, I saw available in the showroom, if I could speak with a manager to find a way home. Patrick worked behind the scenes, and also spoke with Luis. Luis worked out a loaner, I got home safely, brought the loaner back Monday morning, and got my vehicle back Monday afternoon. So far, it is running well. My only concern is on those days when problems arise suddenly, and you can’t make advance arrangements, and loaners and shuttles are not available, that there are options researched, and info is available on how to get home, should the car not be ready within the day. I am 30+ miles away, but always felt trusting coming to the dealership. More

Great service friendly and helpful in every department pleasure to bring truck for free oil changes would definitely buy another vehicle for them when the time comes pleasure to bring truck for free oil changes would definitely buy another vehicle for them when the time comes More

It was quick and easy. I had the truck flat bedded to the dealership and used the key drop. Luis was very communicative and accurate with his information. dealership and used the key drop. Luis was very communicative and accurate with his information. More

Everyone in the service department is very knowledgeable, my car was in and out very quickly, I was kept updated and I would definitely go back! my car was in and out very quickly, I was kept updated and I would definitely go back! More

Very polite I was there 30 minutes before my scheduled time they still took my truck in to check it out my truck was in and out within the hour it actually took me longer to get there then the service time they still took my truck in to check it out my truck was in and out within the hour it actually took me longer to get there then the service More

Constant communication, went above and beyond to make sure all issues were taken care of. Very respectful staff, and excellent service. Earned a repeat customer. sure all issues were taken care of. Very respectful staff, and excellent service. Earned a repeat customer. More

They took me right at my appointment time and finished the service quickly while I waited. Saturday service is a great convenience when I can't get there during the week. the service quickly while I waited. Saturday service is a great convenience when I can't get there during the week. More

Brought my car GMC Terrain in for a routine oil change and multipoint inspection. When I returned to pick up my car I was surprised that the service also included a complimentary car wash. Very nice! Tha and multipoint inspection. When I returned to pick up my car I was surprised that the service also included a complimentary car wash. Very nice! Thank you. More