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137 Reviews of Perfection Honda - Service Center
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June 09, 2018
service department is terrible. I love my pilot but Honda Service in Albuquerque is terrible. I've had to order parts and Honda has never called to say that they are in. When i re I love my pilot but Honda Service in Albuquerque is terrible. I've had to order parts and Honda has never called to say that they are in. When i received the car, a rivet or support device was not put in my steering column and there was a really annoying sound every time i slightly turned the wheel. Perfection Honda said they could not hear the noise and they could not help me. Took it to Garcia Honda and they found problem and fixed it. Then I had other problems with Garcia Honda. Again, I love my Honda but the service does not even come close to the service I came to expect based on my Hyundai experience. I have now been trying to contact a service person to schedule the programming of my Fob for 40 minutes. phone just rings. it is Saturday at 1:40pm. Finally reached someone by going through sales, they answered, that said they would connect me to a service scheduler. Again, phone range for 1-2 minutes and then disconnected. More
by Miss Hyundai Serive
Employees Worked With
Different service people everytime!
May 18, 2018
Satisfied customer! We've purchased both of our Hondas from Perfection and have been satisfied customers ever since we moved here in 1995. My recent service experience wa We've purchased both of our Hondas from Perfection and have been satisfied customers ever since we moved here in 1995. My recent service experience was excellent as always. More
by David
Employees Worked With
Johnathan Crawford
May 06, 2018
Service Advisor-Jimmy Adams at Honda Perfection My service advisor, Jimmy Adams was very personable, friendly, professional and helpful. He went out of his way to make sure a question that I had reg My service advisor, Jimmy Adams was very personable, friendly, professional and helpful. He went out of his way to make sure a question that I had regarding my service plan was answered before I left. He directed me to the right person and everything was resolved. Appreciate his willingness to help me and to make sure I was taken care of. I'm not sure why he isn't listed on the employees to choose from but he should be recognized for providing such good service. Also was helped by Rukia Al-Sultan who took time with me that wasn't scheduled to make sure all of my questions were answered. Appreciate the personal attention and also wanted to be sure that all of my concerns were addressed. JoAnne B More
by Gbeltran
Employees Worked With
Jimmy Adams, Rukia Al-Sultan
April 19, 2018
Timely and Efficient Perfection Honda provides customer service as I envision customer service to be. Set appointments, tell you what they are going to do and then perfor Perfection Honda provides customer service as I envision customer service to be. Set appointments, tell you what they are going to do and then perform at a level that meets or exceeds expectations. Very pleased More
by Phil2710
Employees Worked With
Jimmy Adams
March 23, 2018
Great Service, Great value. They were prompt, talked to me about my visit. Advised me when the needed repairs were recommended. Place is very clean and staff are attentive. They were prompt, talked to me about my visit. Advised me when the needed repairs were recommended. Place is very clean and staff are attentive. More
by Grizz
Employees Worked With
Service Advisor: Jonathan Crawford.
March 19, 2018
Great sales experience Rich provided a calm non-pressured buying experience, he was very pleasant and knowledgeable. Both Rich and Daron were great! I was first in line for Rich provided a calm non-pressured buying experience, he was very pleasant and knowledgeable. Both Rich and Daron were great! I was first in line for service this morning and the facility was clean, wonderfully quiet till the overhead music came on. Great place. More
by Lenda
Employees Worked With
Rich Neese, Daron Overman, Stephanie Montoya
March 15, 2018
Fantastic Customer Service John and Kenneth are excellent! They provided exceptional customer service with genuine personal care and humor. I would recommend their service depar John and Kenneth are excellent! They provided exceptional customer service with genuine personal care and humor. I would recommend their service department to anyone. Thank you. More
by Alanwilder
Employees Worked With
John, Service Advisor, Kenneth De Mondragon
March 01, 2018
good communication, fast response and service Christine was easy to communicate with. She was able to get the right diagnosis for the car and was on top of getting it fixed. A pleasant person to w Christine was easy to communicate with. She was able to get the right diagnosis for the car and was on top of getting it fixed. A pleasant person to work with too. More
by Nana505
Employees Worked With
Christine Wiggins , Stephanie Montoya
December 14, 2017
Over charge on my debt card I usually don't write reviews but the level of service and incompetence regarding this transaction requires a response. I brought a new CR-V from Perf I usually don't write reviews but the level of service and incompetence regarding this transaction requires a response. I brought a new CR-V from Perfection Honda in 2011. Perfection Honda has been servicing this car since then and this last service was no exception. After they performed the service they charged my credit card $1,400 plus for the service when in fact they were only suppose to charge my card $515.00!! I contacted Perfection Honda to address the error and they told me that they requested the $900.00 be returned back to my account and that it may take 3-5 days to be returned! This was Perfection Honda's mistake and they told me to be patient and let the process work (Perfection Honda asked me to be patient while nearly a thousand dollars of my money worked it's way back into my account!). Of course I was upset and I made phone calls to the general manager and sales manager - neither has returned my phone call (but out of fairness to the general manager he was out of the office until December 14th). However, the rest of the Perfection Honda team was rude, unprofessional, and displayed a level of incompetence that I would not expect from a car dealership. When I was expressing my concerns to the accounting department, they were more interested in blaming me than doing their job!!! I had heard that Perfection Honda was screwed up but I took a chance on them. When I talked to Mike in the accounting department he threaten to hang up on me and probably did not call the merchant service assistant line that Wells Fargo provided to expedite the return of my money. If Mike is the supervisor, I see where this staff get their attitude.... Hey Mike, poor performance is tolerated by a poor supervisor. Even though I brought by car there I won't be bring it back.... And from my perspective, that is too bad because when I buy a new car - and I have brought a number of new cars - I always let the dealer service it. So now, I have to take my car further away from my home because Perfection Honda hires incompetence fools. This should have never happened! My rating of Perfection Honda would be less than one and i won't recommend them to others. More
by west1
Employees Worked With
November 12, 2017
Good experience buying a new car Just bought a new car from Rich at Perfection Honda. Just came in for recall service on our Pilot, but ended up trading it in on a new CRV. Very good Just bought a new car from Rich at Perfection Honda. Just came in for recall service on our Pilot, but ended up trading it in on a new CRV. Very good experience, Rich was very knowledgeable and friendly. Will definitely be recommeding him. More
by Janoe
