Perfection Honda - Service Center

Service Advisor Jason, as always, was professional, personable and thorough. Excellent service by everyone! Work was completed in a timely manner and I was kept apprised of everything.9 personable and thorough. Excellent service by everyone! Work was completed in a timely manner and I was kept apprised of everything.9 More

First class service. WELL DONE!! Service today was fast, thorough, respectful & felt personalized. Keep up the good work! WELL DONE!! Service today was fast, thorough, respectful & felt personalized. Keep up the good work! More

I found that the service center for this location is very hit and miss. I would have them indicate that wiper fluid was full and find that it would not be functional. I asked for an inspection ahead of a l hit and miss. I would have them indicate that wiper fluid was full and find that it would not be functional. I asked for an inspection ahead of a long (1000+ miles) drive and this location opted to not talk about tire age. The response given was that the tread and mileage was good. Further, cracks in the tires are normal for New Mexico. Thus, discussion of new tires was something for next year. Be cautious with their service center. More

Service Advisor Eddie Elvy goes out of his way to provide great service at a great price. great service at a great price. More

Making a service appointment was simple and timely. Everyone I spoke to on the phone or at the dealership was helpful and friendly. Jason Chavez, my service advisor, explained everything thoroughly a Everyone I spoke to on the phone or at the dealership was helpful and friendly. Jason Chavez, my service advisor, explained everything thoroughly and the amount of time it took to have my vehicle serviced was what he quoted. Great customer service all the way around! Keep up the good work! More

accomplished on the 2006 Pilot. He was outstanding on explaining what and how the work would be accomplished. He provided top notch costumer service. We will recommend your dealersh He was outstanding on explaining what and how the work would be accomplished. He provided top notch costumer service. We will recommend your dealership to anyone we know who needs service. More

I am truly grateful for the consistency in professionalism and courtesy each Perfection Honda Service Advisor as well as any encounter that I have with other Perfection Honda service, parts, a professionalism and courtesy each Perfection Honda Service Advisor as well as any encounter that I have with other Perfection Honda service, parts, and sales staff members. Eddie Elvy has been the Service Advisor that I have worked with the longest. Like his Service Advisor predecessors, he consistently and respectfully handles each occasion with a professionalism when I have need to bring my Honda in for servicing, warranty work, or investigation. That is what happened on my most recent visit two days ago. This issue of my Honda CR-V’s radar sensing unit appears to be a systemic anomaly as this unit has already been replaced (2021 September) and is now manifesting similar disconcerting issues of occasionally not “seeing” the vehicle in front of my vehicle as my vehicle is traveling along at 35 mph and above; it is not always predictable and thus my description of the issue as an occasional one. Though the inconsistency of what I am observing in the radar sensing unit of my 2020 CR-V EX Hybrid was not duplicated and therefore could not be addressed, I have a well-grounded trust that the service technicians have gone through a battery of tests to see if they can replicate the troubles that I have experienced and reported. I will continue to carefully monitor the Adaptive Cruise Control’s ability to “see” vehicles ahead of me and return if it recurs with greater frequency. More

Jason Chavez and whole team were efficient and polite. It was a great experience starting with scheduling a convenient appointment, text message reminders, check in process and completion of the service. was a great experience starting with scheduling a convenient appointment, text message reminders, check in process and completion of the service. More

As always, very professional. Great customer service from Jason Chavez! Very good communication and efficient service. Jason Chavez! Very good communication and efficient service. More

> Even though I was in for a service appointment, all the staff members in all departments with whom I interact on every occasion at Perfection Honda in Rio Rancho are polite, friendly, approachable, respect staff members in all departments with whom I interact on every occasion at Perfection Honda in Rio Rancho are polite, friendly, approachable, respectful, and professional. > For this time, I was in to have an issue with my 2020 CR-V EX Hybrid’s ACC/radar sensing investigated. This had occurred previously over the past several months but was not replicated by service technicians when I was last in to have it evaluated. > On this occasion, my usual and highly reliable service advisor, Eddie Elvy, once again with his consistent competence nicely served as the liaison between me and the service technician(s?) and articulated my concerns to the him (or them). None of the electronic diagnosis tools that are available to PH’s service technicians were able to “see” the problem. However, when one or more of the technicians took my CR-V out for a test drive, he (they) did indeed experience what I had intermittently observed and reported with my concern about a potential for a rear-end collision... > 

I am grateful that they were able to observe & experience what I have over the past four to six months. Eddie ordered a replacement for the radar sensing array, which should arrive within a few days, and he scheduled that replacement to be installed soon thereafter. 

 > Eddie Elvy’s conscientious efforts are very much appreciated. I have confidence that my Honda service needs are in very capable hands thank to Eddie and the service technicians. More