Perfect Auto Collection

I had multiple Issues. 1.) Sale, Tires and Delay I purchased a car from this company out of state and it took them over 3 weeks to ship the car. At the time of sale I w 1.) Sale, Tires and Delay I purchased a car from this company out of state and it took them over 3 weeks to ship the car. At the time of sale I was told that the car was in perfect condition. I asked a lot of questions about the tires on the vehicle because in the past I have been sold a vehicle with close to zero tread and it was a headache to get that fixed. Explaining my concerns to my sales representative I was told that tires were "in perfect condition." Everything else seemed fine with the vehicle so I proceeded with my purchase. 2 days later I received call from the company stating that the tires were mix-matched and that if I wanted them to replace them that it would take a week to ship the vehicle. In addition there was a part missing for the spare tire and they needed to now order it, so that the issue could be solved. Of course, this was frustrating considering how assured I was at the time of sale that the vehicle was "in perfect condition." While I appreciated the dealership contacting me on this, That one week promise turned into 3 weeks. After a week passed I was excited as I was expecting a call with a shipment update. That call never came. I had to then personally call the company every couple days to receive an update. Each time it was the same process. "We will give you a call back today with an update." They would never call that day. It would be 2-3 days before I would finally get a call back and each time they said. "We are still waiting on the tires." As I can understand that some things may be out of a companies hands if they are waiting on items, I feel that it is very unacceptable to keep a customer waiting with no update and fail to even give a call back in the time frame given. I was making a trade on this deal, and the representative I worked with asked if they could pick up my car during the delay while I waited for them. I of course declined, however I did think this was a bit strange. Overall this process was very time consuming and frustrating. 2.) Car Shipment Upon the sale, the company agreed to ship the vehicle enclosed. Once the vehicle had finally gotten shipped. It arrived open, not enclosed. Upon contacting the company about this issue I was transferred around multiple times before I finally got any help. The company acknowledged the issue and apologized about it. When I asked what will they do to fix this issue, there response was that next time I purchase a vehicle from them they will make it right and give me free shipping... 3.) Paint Correction and Ceramic Coat. At the time of sale, my sales representative and I agreed that they would include a paint correction and 2 step ceramic coat free of charge. Upon receiving the vehicle it is very clear that this was never done. I contacted the dealership about it and they asked me to receive quotes and that they would contribute a max of $300 paid via Zelle for me to do that. I found this very frustrating because after calling multiple service providers in my area, ceramic coats and paint correction can rage from $900-$1500. This only cost me more wasted time. I called the dealership back with this information. I was told I would get a call back. It's been 7 days and I have no update. 4.) Fluid top off Upon purchase I was told that all the fluids in the car would be topped off. 2 Days after I received the vehicle, I had to fill up the wiper blade fluid. 5.) Customer Service The main issue I have had with the company is the customer service. Almost every time I called in. I was told I would get a call back the same day and it would up being at least 3-7 days before I finally got a call. As a business owner myself, I understand that times can become busy, however I find a multiple day turn to be far more than unacceptable. Perfect Auto Collection carries very nice vehicles and you would expect that if you spend a lot of money on a car you would get good service. Instead my experience has been quite the opposite. More

A great experience with very helpful and informative staff. I would definitely consider buying another car from this dealer. staff. I would definitely consider buying another car from this dealer. More

Communication BEFORE I sent funds was great, after I wired money not so much. Promised to send a replacement tire which I have not received after 3 weeks. They give a lot of lip service but in the end, wired money not so much. Promised to send a replacement tire which I have not received after 3 weeks. They give a lot of lip service but in the end, they're a typical used car dealer with all the elements that implies. More

You guys couldn't work the numbers so I purchased locally thanks anyway , needed free delivery and lower interest rate thanks anyway , needed free delivery and lower interest rate More

Very helpful sales person Mr Clint Green goes above and beyond to get you the car you want. He gives you the pros and cons of the vehicle you are interested in. No sales pitch no frequent calls. He takes h beyond to get you the car you want. He gives you the pros and cons of the vehicle you are interested in. No sales pitch no frequent calls. He takes his time goes above and beyond to make sure it’s the vehicle you want. If you decide not to purchase he understands. Best experience I ever had in finding the right car I highly recommend if you’re in the market look up and talk to Clint Green cannot get a better guy. Joe winkler York Maine More

I had an incredibly disappointing and frustrating experience with this dealership regarding the purchase of a 2023 Corvette Z06. I initially reached out on October 24, and by the next day, Alan calle experience with this dealership regarding the purchase of a 2023 Corvette Z06. I initially reached out on October 24, and by the next day, Alan called to discuss the car’s condition over FaceTime. We agreed that I’d pay the list price of $135,000 with shipping covered by the dealership. I promptly wired the full amount the same day and completed all necessary paperwork, fully expecting to receive the car without issue. However, after payment, the dealership became unresponsive. I texted multiple times over three days asking for shipping updates and received no response. Then, on October 29, I received a call from the general manager saying they couldn't sell me the car because it had been auctioned off—this despite my payment and paperwork being completed days earlier. I immediately requested a refund, but the dealership still did not send the money back. At this point, I was discussing legal options with my lawyer due to this apparent breach of contract. Only then did the dealership contact me, saying they’d suddenly decided to honor the sale and would ship the car “right away.” As of writing this, they still have not shipped it, leaving me feeling deceived and completely disregarded. This dealership’s lack of communication, failure to honor agreements, and overall unprofessional behavior have made this experience an absolute nightmare. I would strongly advise anyone considering doing business here to think twice—this was one of the most stressful and untrustworthy transactions I’ve ever encountered. More

The dealership was very friendly. Specially Michael, a very cool personality man I have ever seen. Specially Michael, a very cool personality man I have ever seen. More

Do not buy from here. They sold me a lemon and made my life impossible trying to return it, with their rudeness and ruthlessness for the sale. Owner is Gagik. General Mana They sold me a lemon and made my life impossible trying to return it, with their rudeness and ruthlessness for the sale. Owner is Gagik. General Manager is Corey. Upon digging further The blue amg gt 63 I bought from them had been serviced 4 months prior, with issues. It was delivered in a filthy state, with the coolant light on, then engine light came on with burning smell the following day. Rickety suspension and advertised mileage was incorrect upon receipt. Had to return the car and pay for shipping back to their dealership after they threatened not to refund me if I wouldn’t provide positive review. Purchased a different CPO car for same value from a different dealership. Avoid “Perfect Auto Collection” at all costs. More

Helpful salesperson. I didn’t end up trading my car or making this deal but they were friendly and helpful. I would look at buying from them again for the right car I didn’t end up trading my car or making this deal but they were friendly and helpful. I would look at buying from them again for the right car More

Great car, great experience. Had small issue and GM Corey was great to work with and he fixed everything . I have a beautiful Porsche and they made it happen. Had small issue and GM Corey was great to work with and he fixed everything . I have a beautiful Porsche and they made it happen. More