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Pepe Cadillac

White Plains, NY

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rated
990 Reviews

15 Water Street

White Plains, NY

10601

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Showing 990 reviews

February 07, 2019

Excellent buying experience.. From the time I got there they did everything they could to make the process easier. They work with you in order for you to get the deal that's best f More

by haullin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Sternesky
Mar 25, 2019 -

Pepe Cadillac responded

Thanks for the great review! We are very happy to hear about your excellent car buying experience. Here at Pepe Cadillac we want the car buying experience to be as easy and positive as possible. We appreciate your business and look forward to seeing you again!

February 06, 2019

Does not stand behind word First of my name is not Alfred. I bought a certified pre owned (2nd in 2 yrs from you), and I find out the tires were at the lowest level acceptable More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny Sternesky, Frank Raniolo, Sam Kwartler, Jasson Liriano
Feb 06, 2019 -

Pepe Cadillac responded

Mr & Mrs Torchia - first I would like to thank you for your business. We do appreciate and value your business having purchased 2 vehicles from us. I have to publicly address a few things. First, the Certified Pre Owned vehicle that you purchased was Cadillac Certified and had 28965 miles on it at the time of purchase. The tires at the time of purchase measured 8/32 7/32 6/32 8/32 all above the 5/32nd requirement for Certification with Cadillac. The vehicle did have a plug patch in the tire which is considered to be a safe, effective, and permanent repair to the tire. The tire which you are demanding be replaced exhibits no issues and presents no safety issue at all with the vehicle - even the dealership that you brought the vehicle to in Florida stated there was nothing wrong with the tire. Second, the Wheel & Tire coverage you purchased covers tire and wheel damage due to road hazards that result in cosmetic damage to the rim and/or damage to the tire causing it not to hold air. As the other dealership in Florida told you there is nothing wrong with the tire - so that's why it's not covered under the Wheel & Tire coverage. Third, the financing was done with the bank that provided the lowest interest rate available among the 14 lending institutions we work with - not sure why it would matter who the financing was with as long as you received the best interest rate available. Fourth, we did replace AT NO CHARGE one of your tires that was plug patched previously and you damaged a few days after picking up the vehicle. This tire needed to be replaced as the previous plug patch was in the same location as where the new plug patch needed to go. If this were to happen in the future your Wheel & Tire coverage would pay for the replacement of the tire at no charge to you. It is our goal to operate fairly with honesty. I do wish you the best of luck with your vehicle. I do welcome you to come back to the dealership for future servicing and vehicle needs. If the actions we have taken do no represent excellent customer service with the best interest of our customer in mind I am not sure what does. Sincerely, Jim Romer General Manager JRomer@PepeCadillac.com 914-949-4300

February 05, 2019

Some of the work was not done Just to let you know that I’m not happy with the service provided by the service department. First, they didn’t return my wheel lock and I had to ask More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jasson Liriano
Feb 19, 2019 -

Pepe Cadillac responded

John, we are sorry to hear about this issue with your vehicle. We would like to hear more about your experience so we can better assist you. We are unable to locate your contact information in our system based off your review name. Please reach out to our Service Manager, Ron Bald at (914) 595-4922 who will properly address your concerns and be able to assist you with this situation.

February 03, 2019

Excellent service! The process was made very easy for me! I look forward to a continued partnership! Patti and Ro made Me feel welcome and at home. More

by MikeATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ro Davis, Patti Coviello
Mar 25, 2019 -

Pepe Cadillac responded

Thanks for the review! We are very happy to hear about your excellent experience! We appreciate your business and look forward to working with you again!

February 01, 2019

excellent quick and easy very good and friendly service I didn't mind coming in for service it was a pleasure will recommend your company to my friends More

by ronald123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bald , David Persaud, Sam Kwartler
Mar 25, 2019 -

Pepe Cadillac responded

Thanks for the review! Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Pepe Cadillac, we wish you the best of luck with your new car!

January 31, 2019

Great customer service! John and Rick were so nice and made me have a very pleasant experience! I would definitely go back to Pepe for my next car. More

by Harpwr12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John J. Gerardi, Rick Maher
Mar 25, 2019 -

Pepe Cadillac responded

Thanks for the great review! We are happy to hear about your experience with both John and Rick. We appreciate your business and look forward to seeing you again!

January 29, 2019

PePe Cadaliac they are old school, when a hand shake ment so I have purchased several cars form the guys over the years. These guys are old school. They know how to get the job done. I am treated like I’m a very More

by Ben gruber adjusters inc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John J. Gerardi, Frank Raniolo
Mar 25, 2019 -

Pepe Cadillac responded

Thanks for the great review! We are very happy to hear about your experience! Our team of professionals is dedicated to providing you and everyone else who visits with only the best there is to offer. It’s nice to hear that our team helped to make your experience such a positive one. Thanks again!

January 29, 2019

Efficient and Courteous The employees at Cadillac were wonderful! I felt very comfortable from the moment I arrived. They do very good work and I would return to them if I ha More

by LexusJan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Maher
Mar 25, 2019 -

Pepe Cadillac responded

Thanks for the fantastic review! We couldn't be happier to hear that you love your Cadillac! We look forward to seeing you again!

January 27, 2019

Excellent of service I receiver excellent service thank jasson for quick and very very excellent service i fully recomend thank you and i see you soon plus take my home an More

by leninh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robinson Rodriguez , Jasson Liriano, Harold Mota
Jan 28, 2019 -

Pepe Cadillac responded

Thanks for the review! We are glad to hear that you appreciate our services and we are also glad to hear that you appreciated your experience with us. Let us know if there is anything else we can assist you with.

January 27, 2019

Ro Knows We had the pleasure of meeting Ro Davis at Pepe Cadillac and we had a great experience. Not your typical salesman. He was cool, knowledgeable and not More

by kgc118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ro Davis
Jan 28, 2019 -

Pepe Cadillac responded

Thanks for the review! We are happy to hear you had a great experience working with Ro. Congrats on your new Cadillac, we look forward to serving you for many years to come!

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