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Pepe Cadillac
White Plains, NY
990 Reviews
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Showing 990 reviews
June 03, 2014
service visit As a customer of Pepe Cadillac from their opening i still bring my DTS which has115,000 miles on it and is long out of warranty to them for my servic As a customer of Pepe Cadillac from their opening i still bring my DTS which has115,000 miles on it and is long out of warranty to them for my service and maintenance needs. Recently i had a check engine light come on called Ron, told him the car was running roughly. He told me to bring it in. I was offered the courtesy shuttle to my home and was called and told what the problem was. Fortunately just a minor problem. When i picked up the car it was washed and brought out front to me. Getting the same kind of service when it was new and having certified techs. that know Cadillacs inside out working on my car is why at 115,000 it still runs excellently.I will continue to use Pepe for my service needs and look forward to next purchase with them. More
by Mikey Cadillac
Employees Worked With
Ron Bald
June 02, 2014
New Lease The entire staff at Pepe Cadillac is above and beyond polite and professional. The reason for my visit was to get an oil change, and I ended up leavi The entire staff at Pepe Cadillac is above and beyond polite and professional. The reason for my visit was to get an oil change, and I ended up leaving with a new lease agreement. My compliments to David Persaud the salesman. His knowledge, skills and abilities were what made my decision. More
by cadi24102
Employees Worked With
David Persaud
May 28, 2014
GREAT EXPERIENCE IN REVIEWING PEPE CADILLAC I MUST SAY A TERRIFIC DEALERSHIP FOR MANY REASON. THE REASON I WILL LIST BELOW 1. BEAUTIFUL LOCATION 2. STAFF FRIENDLY IN REVIEWING PEPE CADILLAC I MUST SAY A TERRIFIC DEALERSHIP FOR MANY REASON. THE REASON I WILL LIST BELOW 1. BEAUTIFUL LOCATION 2. STAFF FRIENDLY AND VERY HELPFUL PHIL GRAY AND HIS STAFF . DAVID AND KENNY 3. FAIR AND COMPETITVE PRICING 4. SERVICE DEPT TERRIFIC ALL IN ALL I WOULD BUY AND RECOMEND PEPE CADILLAC IN THE FUTURE TO FRIENDS AND FAMILY More
by bw79651
Employees Worked With
Kenny Sternesky, David Persaud
May 03, 2014
Leasing a new car I was leasing a Mercedes-Benz C300 for the last 6 years. Had 2 leases, of 3 years each but the car was very low, close to pavement surface and we deci I was leasing a Mercedes-Benz C300 for the last 6 years. Had 2 leases, of 3 years each but the car was very low, close to pavement surface and we decided to switch to a crossover type. We entered the Pepe Cadillac dealership, were welcomed by Mr. john Gerardi and he was able to convince us that the CRX AWD model will best fit our requirements. It was done the same day. John, methodically and with a lot of patience, showing intimate knowledge of the car walked us through all details and after a short test drive my wife and I decided to start a new lease. We highly recommend Pepe Cadillac dealership and particularly Mr. John Gerardi as best and nicest salesman. More
by rsgs25
Employees Worked With
John J. Gerardi
April 25, 2014
Excellent Customer Service! My wife and I talked with Phil regarding the purchase of a car that was listed on eBay. Phil worked very hard to make the deal happen for us and we w My wife and I talked with Phil regarding the purchase of a car that was listed on eBay. Phil worked very hard to make the deal happen for us and we were extremely pleased with the professionalism and treatment Phil treated us with. Ultimately, my wife and I decided to not purchase the vehicle due to financial concerns. Phil was very compassionate and understood our situation. He even took the time to explain some financial advice for us. I would HIGHLY recommended Phil and his team at Pepe Cadillac if you are looking to purchase a vehicle. I can't say enough about how we were treated with respect. Thank you Phil! Chris and Erin More
by cscheid
April 19, 2014
2014 Cadillac Escalade purchase I recently had the pleasure of doing business with Pepe Cadillac. My wife and I were looking for a Escalade Luxury Edition but were unsure if we were I recently had the pleasure of doing business with Pepe Cadillac. My wife and I were looking for a Escalade Luxury Edition but were unsure if we were going to purchase certified preowned or new. Upon being greeted at the dealership, we were immediately made to feel at home by the staff. John Gerardi was very friendly and professional, and he was extremely knowledgeable about the features of the Escalade, as he should be. I let John know that we were considering purchasing another brand vehicle from a local dealer but wanted to look at the Cadillac Escalade before making our final decision. To our surprise John Gerardi did not attempt to bad mouth the other brand of vehicle or dealership, but he went on to detail the benefits of the Cadillac Escalade, as well as the benefits of being a member of the Cadillac and Pepe "family". He was not a pushy salesman by any means, but I must admit by the end of our meeting my wife and I had decided to purchase a new 2014 Escalade Platinum edition. My wife and I both joked later that it was his smooth style that caused us to "step up" to the Platinum model. John called the day after we received the vehicle to see how everthing was going. We are extremely happy with our purchase. Pepe gave us a very good price on the vehicle too. We also purchased optional floor mats from the service dept. and dealt with Anthony White. He was also a pleasure to work with. He was very friendly and knowledgable as well. He even went out and put the new mats in the vehicle. And I must say they do look good!! More
by BASSMASTERLSJ
Employees Worked With
John J. Gerardi
April 05, 2014
Review for sales rep John Gerardi We had a very pleasant experience while returning our leased CTS with a pull ahead deal. John explained the differences between the 2014 CTS and the We had a very pleasant experience while returning our leased CTS with a pull ahead deal. John explained the differences between the 2014 CTS and the Coupe models. I am thrilled with my choice of the CTS Coupe, and he reviewed the vehicle operations and features thoroughly. The new facility is attractive and convenient for me. More
by Dbutts
Employees Worked With
John J. Gerardi
April 01, 2014
Rude and unaccommodating Pepe Cadillac is my local Rude and unaccommodating Pepe Cadillac is my local dealership in my area, while I did not buy my Cadillac ATS from this dealership they have been my p Rude and unaccommodating Pepe Cadillac is my local dealership in my area, while I did not buy my Cadillac ATS from this dealership they have been my primary for service on the vehicle. I had some minor issues with the car and made an appointment to drop it off, they said no problem we’ll set you up with a loner, no problem. Mind you this was at least my 3rd time coming to this dealership they had my information on file; you’ll see why this is important as I continue. My appointment was for 7:30, I arrived earlier and waited for the gates at the service department. I talk to the service rep he was detail orientated in gathering details of the issues I was experiencing and gave me a ball park for the tire replacement I needed. Come to my surprise at the end of the conversation he said please wait in the waiting area and someone will be with you shortly to set up the loaner car. Okay not the biggest problem in the world someone else handles rentals. Waiting, waiting, 8:15 rolls around and I am finally called to get the paper work started on the loaner. So that is 45 minutes just to drop my car off and now I start the process of getting the loaner car. They brought me out an ATS; I asked the women if it was possible to get an SRX to get a feel for that model she said no problem. Few moments go by and she says there’s no way you’re getting a loaner car you are too young. I looked at her perplexed; I asked is there an additional fee I can pay. I have had no issues getting rental cars before and I have from other Cadillac dealers. She says no there’s nothing I can do. I ask to speak to the manager; he gives me a whole thing about the insurance this and that. Bottom line is he would not issue me loaner, the age is 25. I am old enough to purchase a vehicle but not old enough to get a loner for a day or two while my vehicle is with the dealer? I tell the manager if this is not something you can accommodate me with I’ll take my car back and go somewhere else where this will not be a problem. He says good luck I tell him you just lost my business, he had the audacity to talk back to me saying well you did buy your car here we never had your business. I told him and this is the exact reason why you’ll never get it. Bottom line is the manager has his head so far up his own rear end he does not know how to speak to people, this is not good business and I’m glad I have never give this dealership a dime of my money. This is making me lose faith in the Cadillac brand; needless to say I will not be looking at Cadillac or GM for my next vehicle purchase. If this is the kind of treatment Cadillac stands behind I want no part of this. More
by AnthonyC91
Employees Worked With
Bobby O'Connell, Genesis Polanco
March 31, 2014
As crazy as this sounds, we have purchased a total of thirty-seven cars since 1953, this last purchase being our eighth Cadillac. Only two dealerships stand out in our memories as being first class--Pep thirty-seven cars since 1953, this last purchase being our eighth Cadillac. Only two dealerships stand out in our memories as being first class--Pepe Cadillac and Darien Jaguar; in all likelihood Pepe will see us again in the future. Our salesman, John Gerardi, is truly one of the best. Actually, he is the nicest salesman we've encountered in the purchases of our personal cars. Not only is he knowledgable about the product, but also he is patient and caring when it comes to explaining the intricacies of new cars. One might go so far as to say Pepe Cadillac has a gem in John Gerardi! More
by tirellag
Employees Worked With
John J. Gerardi
March 29, 2014
good dealership everyone at the dealership david and ron make you feel welcome like your in your own home I like doing business with pepe caddy thanks, everyone at the dealership david and ron make you feel welcome like your in your own home I like doing business with pepe caddy thanks, More
by wolfey
Employees Worked With
Ron Bald , David Persaud
