Pepe Cadillac

Professional and Courteous.....A well run dealership I have brought my car to this dealership since I purchased the vehicle new from another dealership in a different county. They have welcomed me and al I have brought my car to this dealership since I purchased the vehicle new from another dealership in a different county. They have welcomed me and always remember how I like my car to be - CLEAN. This service appointment was critical since the car was misfiring. They accepted the car immediately, diagnosed the problem, and returned the car to me super quickly. Sam watched over the repair and made sure that all items were completed properly...and even remembered to do the inspection which would have expired in a few weeks. Kudos to the Pepe Staff! More

Great service and courteous crew Took his time to go over details , very helpful and knowledgeable in every aspect , made sure I understood all about the car, maintenance and all gadg Took his time to go over details , very helpful and knowledgeable in every aspect , made sure I understood all about the car, maintenance and all gadgets More

The best dealership in the country by far!! I have purchased over 10 Cadillacs and have used dealerships from Texas, Illinois, CT. Jim Romer, the sales manageris phenomenal. Best service you wi I have purchased over 10 Cadillacs and have used dealerships from Texas, Illinois, CT. Jim Romer, the sales manageris phenomenal. Best service you will ever get. Highly recommend. More

Great experience I have purchased many cars in the past but not at this dealer and it was like they welcomed you to their home. Buying a car is stressful but they were I have purchased many cars in the past but not at this dealer and it was like they welcomed you to their home. Buying a car is stressful but they were very laid back and gave me a great experience from beginning to end. More

on time service performed at a high level of quality Service was ready at the appointed time; I was asked to describe any concerns and advised about how long service call would be. I was kept informed of Service was ready at the appointed time; I was asked to describe any concerns and advised about how long service call would be. I was kept informed of progress and work was completed in accordance with anticipated schedule and completed in a timely manner. More

Excellent service The staff is helpful and great, they explain everything and work to make sure that their customers receive the best service and full convenience possi The staff is helpful and great, they explain everything and work to make sure that their customers receive the best service and full convenience possible. More

Stressed to get a car but slept like a baby after Pepe’s The experience was amazing everyone was so courteous - not what I experienced elsewhere. Harold the salesman was terrific. He spoke honestly to two wo The experience was amazing everyone was so courteous - not what I experienced elsewhere. Harold the salesman was terrific. He spoke honestly to two woman who were not car buffs. He spoke to my brother on the phone along with the sales manager. My name was redeemed when they learned my brother was a car enthusiast. They walked me through the car experience, helped with all my questions and called me the next day to make sure all was great. They were the best. I’d recommend them to anyone that night I slept like a baby with no more anxiety More

High level expertise I have known Ron Bald for several years and have been working Sam Kwartler for the last couple of years as well. I recently had a mechanical issue wit I have known Ron Bald for several years and have been working Sam Kwartler for the last couple of years as well. I recently had a mechanical issue with my Cadillac and I had to have car towed to the nearest mechanical shop-which was around 60 miles away from Pepe. The issued occurred on a Sunday so Pepe was closed. The shop called me on Monday and told me that I needed significant mechanical work to my car and they proposed to fix my car at a significant cost. I immediately reached out to Ron and asked him his thoughts about the issue and he immediately knew what the problem was with my car. Needless to say it was not what the tow truck shop told me. Ron advised me to have the car towed to Pepe and work with Sam to get this straightened out. Ron & Sam took care of my car and within 24 hours my car was fixed and ready to be picked up. Ron was spot on with his diagnosis of my car and he saved me thousands on unnecessary repairs. This is why I use Pepe Cadillac for all my service-it is because of their expertise and exceptionally service of both Ron and Sam and the entire service staff. Pepe run a tight service shop under Ron's leadership-top notch. Thank you for all your help Ron & Sam! More

Customer Service- Outstanding I needed a new battery for my Escalade after it died . Pepe Customer Service Man was dispatched to first jumpstart the vehicle but then return the nex I needed a new battery for my Escalade after it died . Pepe Customer Service Man was dispatched to first jumpstart the vehicle but then return the next day with a new battery and he installed it right in my driveway. No time spent at the dealership and he worked around my hectic schedule. Much appreciated! More

Repeatedly poor service I have had my Escalade serviced at Pepe for four years. Each time it goes in for minor service (oil change, tire rotation, etc), it comes back with a I have had my Escalade serviced at Pepe for four years. Each time it goes in for minor service (oil change, tire rotation, etc), it comes back with a major problem. On two separate occasions, the technicians lost the wheel locks. Another time, the car came back with a major transmission problem that was only remedied after three separate additional visits. Most recently, the car went in for an oil change and came back with the engine light on, car unable to accelerate and spewing black smoke. It’s not just Pepe that has service problems: I’ve tried Greenwich and Mount Kisco and Pepe is actually the best of the worst. Cadillac, if you are going to sell $100, 000 cars, you need to offer competent service. I have had two Cadillacs and this is the last one. It’s just not worth the frustration to have it serviced. More