Pepe Cadillac

3 Strikes for Poor Service I purchased my CTS here and took it back for service several times, but never again. The first time I took my CTS in for clicking noises. They couldn' I purchased my CTS here and took it back for service several times, but never again. The first time I took my CTS in for clicking noises. They couldn't hear what I was hearing and said the car was fine. I happened to be in Long Island for business and stopped at North Bay Cadillac and they found the trouble. The steering rack had to be replaced. A $1200 job covered under warrantee with only days to spare. Recently took the car in for a routine oil change and the dealer said the car had lights on the dash:Stabilizer off, ABS off, Traction Control off. Left the car there for 2 hours and they said I needed to make an appointment to have the car checked since they didn't have enough time to diagnose the trouble. They needed an additional 3 hours for diagnostics $140. I took the car to my local shop and received diagnostics in 30 minutes with an estimate for a fix. The cost for diagnostics $45 which they could appy to the job. I called Pepe to find out how much it would cost to replace the Rear hub assemby with bearings and received a similar quote. I took the car back in to Pepe and they said they will check the diagnostics to verify my local shop. After 5 hours they sent me a quote for the repair, same diagnostics, same repair. The cost of the repair jumped to $1100 from $700 their initial estimate. Of course I took the car back to my local shop where they fixed the problem in 3 hours for $585. The lights are all gone and the car is back to normal. This experience has taught me never to take my car back to Pepe for anything. 4 hours of labor for $560 while the local guy can do it in 3 hrs for $235. Just shows Pepe's mechanics _uck. Can't diagnose _hit and can't fix _hit. Sorry my S key is stuck. Never ever going back to Pepe Cadillac for anything. More

Great exclusive and professional service When I make the Apoitment The serviré. Department answer quickly and very professional the costumer service representative take time to explain and th When I make the Apoitment The serviré. Department answer quickly and very professional the costumer service representative take time to explain and the work the have done in the car was excelent that’s why in say Thank you for you service and great work that have done in my car congratulations great job I’m completely satisfied I recommend it More

Excellent Service Center Excellent Service Center! My Service Technician Sam Kwartler, did an excellent job of performing exactly what we sat down and agreed my Cadillac ne Excellent Service Center! My Service Technician Sam Kwartler, did an excellent job of performing exactly what we sat down and agreed my Cadillac needed to have done. A loaner car was ready and waiting for me which made my life so much easier. This is a top notch service center and I will bring my Caddy here anytime it requires service. More

Good and considerate. Service was good...the rep very professional and courteous. Everything starts and ends with the service rep. Jadon made the experience much more pleas Service was good...the rep very professional and courteous. Everything starts and ends with the service rep. Jadon made the experience much more pleasant and professional than any other in the past. His personality is perfect for customerservice. The best by far. More

Excellent Jasson Liriano made my complicated service visit a breeze, he did an excellent job putting all the pieces together. He arranged a great loaner and co Jasson Liriano made my complicated service visit a breeze, he did an excellent job putting all the pieces together. He arranged a great loaner and continually updated me via email as the process was completed. More

My first service experience Thank goodness that finance Manager Robinson Rodriguez was present during the pickup of my 2015 CTS and assured me that the problems that I brought my Thank goodness that finance Manager Robinson Rodriguez was present during the pickup of my 2015 CTS and assured me that the problems that I brought my car in for service would be addressed again! More

Traded in my Chevy for a Cadillac-ac-ac-ac-ac-ac Lease was almost done on my 2015 Traverse. I figured I'd check out Cadillac even though I was convinced it would be out of my budget. My sister is a l Lease was almost done on my 2015 Traverse. I figured I'd check out Cadillac even though I was convinced it would be out of my budget. My sister is a long time client of Pepe's Mercedes dealership so I gave Pepe Cadillac a shot. Long story short, I worked with John Gerardi and he found me a lease on a 2018 XT5 that was lower than what I was paying on the Traverse. No sales gimmicks. Gave a straight price. Worked to find a few incentives and leased me a car. I only hope their service department is as professional as their sales. More

Treated like Royalty Purchasing my XT5 was an all around a great experience! I worked with Rick Maher. No pressure! Very informative and easy going. Everyone that I met Purchasing my XT5 was an all around a great experience! I worked with Rick Maher. No pressure! Very informative and easy going. Everyone that I met there was very gracious from Patty the receptionist to Robinson in management and Jason in Service. I would highly recommend Pepe Cadillac to anyone considering buying a car of this quality. More

Great experience all around, Top notch! Frank was outstanding. We didn’t feel pressured working with him. He had all the answers. Completely reviewed the car with us! Very happy allaround Frank was outstanding. We didn’t feel pressured working with him. He had all the answers. Completely reviewed the car with us! Very happy allaround More

Ron Bald does it all Steering column making noise. Nothing done .brakes squeak in morning, told washing car too much washing grease that gm uses for quick fix out of calip Steering column making noise. Nothing done .brakes squeak in morning, told washing car too much washing grease that gm uses for quick fix out of calipers. More