Pepe Cadillac

Great experience Very satisfied with last visit. Everything was taken care professionally and fast. Friendly and courteous service. Every time it is a great experience Very satisfied with last visit. Everything was taken care professionally and fast. Friendly and courteous service. Every time it is a great experience. Thank you! More

Poor Communication Our interaction with Pepe was disappointing especially being a well established company. We went in June 21 to buy a vehicle and took it home July 17t Our interaction with Pepe was disappointing especially being a well established company. We went in June 21 to buy a vehicle and took it home July 17th. While we understood some of the reasons for this, the communication was lacking during the wait time. We have to keep calling for an update.. Even though The representatives were polite and professional, we end up driving out with our purchase not excited as we would have liked. Left a message for the manager who did not return the call. We left the dealership with I key instead of 2. The second second key was still with the previous owner. There were no negotiation on anything including price, despite the almost month wait. More

Awesome place Love Pepe Cadi would no go to another location. White plains have always been good to me and my Cadi family. Always on time, always efficient and alw Love Pepe Cadi would no go to another location. White plains have always been good to me and my Cadi family. Always on time, always efficient and always friendly ! Jason my Service rep is always knowledgeable and friendly Frank the minute I pull in to the minute I pull out he is always smile’s and hellos and goodbyes he is awesome ! They really know how to take care their customers !!! My truck is always cleaned at pick up! More

Worth the wait Brought my car in for service on an emergency basis because I had purchased the extended warranty from GM. The repair took a few days, a bit longer th Brought my car in for service on an emergency basis because I had purchased the extended warranty from GM. The repair took a few days, a bit longer than I had expected, though in their defense, I had no appointment. The repair was done well and everyone was pleasant and professional. A great place with great staff. More

Sales Very attentive to my needs it was a good car buying experience easy and quick in and out. Definitely go to Pepe for your next Cadillac. Very attentive to my needs it was a good car buying experience easy and quick in and out. Definitely go to Pepe for your next Cadillac. More

Accommodating John was very helpful and patient. I asked him to give me a call if the sale fell through on the jeep liberty I saw on Edmund.com for PEPE and he did! John was very helpful and patient. I asked him to give me a call if the sale fell through on the jeep liberty I saw on Edmund.com for PEPE and he did! If I had a complaint it would be with the service dept. because the AC was running when we test drove the car, nice and cold, but when we drove it home only warm air. I contacted service for a Monday appointment and got it BUT they are giving me a two day window for the repair. Unacceptable for a car I had for an hour. More

Not totally satisfied My experience prior to the delivery of the car was great, but only to be blemished by the presentation of a dirty vehicle. It was supposed to be detai My experience prior to the delivery of the car was great, but only to be blemished by the presentation of a dirty vehicle. It was supposed to be detailed, as was told, and it was never done. This is unacceptable and no matter how it is looked at, perception is everything. More

Tip Top Inspection I was greeted as I walked into the office by my name. My car was taken in as soon as I walked in WOW!welcome . This was going to be a great day! I was greeted as I walked into the office by my name. My car was taken in as soon as I walked in WOW!welcome . This was going to be a great day! More

Happy Customer Very satisfied with the service. Coffee service would have bee improved with better selection of breakfast snacks. All that was provided were chips Very satisfied with the service. Coffee service would have bee improved with better selection of breakfast snacks. All that was provided were chips and granola bars. More

Sales and Service My sales representative was very informative and thorough with the description of the vehicle and the scheduled date of delivery to the dealership for My sales representative was very informative and thorough with the description of the vehicle and the scheduled date of delivery to the dealership for my pick up. More