Pepe Cadillac

Service Pepe runs one of the smoothest service departments I've ever been too. Design to drop off vehicle is excellent as well as their customer service. Pepe runs one of the smoothest service departments I've ever been too. Design to drop off vehicle is excellent as well as their customer service. Vehicle was ready when promised and everything was done well Would highly recommend Pepe to all! More

Not a good place to do business Yeah I know I signed the contract, I was stupid to get so rushed into buying the car. A car I could have gotten for thousands of dollars cheaper. I w Yeah I know I signed the contract, I was stupid to get so rushed into buying the car. A car I could have gotten for thousands of dollars cheaper. I was stupid to get caught up into doing the business backwards. The service , now that's another story, wasting my time and informed that something will get fixed and then informed that the contract does not cover it. I supposedly have a certified car all a whole lot of other Bulls..t. What a huge mistake I made. I will never deal with this again in life. In the future I will go on my instinct. I do have something nice to say. I did like the salesman that work with me, and that's probably how I got sucker' in. But that's no excuse, well I have to live with it. I have to say the people I dealt with were nice people. Never again!!!!! The stars below do not reflect the friendliness but the business aspect of what went on! They both deserve 5 stars for being very friendly. More

"Unbelievable" I went to the Cadillac dealer with the notion that I was only looking because I knew I would not be able to afford one. To my surprise, working with I went to the Cadillac dealer with the notion that I was only looking because I knew I would not be able to afford one. To my surprise, working with Frank Raniolo proved me wrong. Although I didn't get a new Cadallic, I am completely satisfied with the XT5 I leased. Frank worked with my budget and stayed within the range I was happy with. More

Cadillac Best car buying experiences. Pepe has a nice dealership and freiendly staff. Enjoying my new Cadillac. Going to take a trip with my new +Cadillac. Best car buying experiences. Pepe has a nice dealership and freiendly staff. Enjoying my new Cadillac. Going to take a trip with my new +Cadillac. More

Nothing resolved after service visit Car was brought in for LED lights out and car not starting properly. Was told light had to be ordered even though the visit was scheduled a week befor Car was brought in for LED lights out and car not starting properly. Was told light had to be ordered even though the visit was scheduled a week before indicating what the problem was. Car still has difficulty starting after being returned. More

Fantastic Starting with my initial contact with Jason Liriano to meeting with your service manager Ron Bald, I was treated the the upmost courtesy and respect Starting with my initial contact with Jason Liriano to meeting with your service manager Ron Bald, I was treated the the upmost courtesy and respect which made me feel relax and in good hands. You had everything covered from a loaner to addressing the issues on my vehicle. I was kept informed of the status of my vehicle. I would hesitate in recommending your service department to any caddy owner. More

A luxury experience Everyone is always so pleasant and welcoming. My service needs were taken care of promptly and perfectly. I really appreciate the lifts to and from Everyone is always so pleasant and welcoming. My service needs were taken care of promptly and perfectly. I really appreciate the lifts to and from work. More

Service for my car I had excellent service at PEPE for my Cadillac. The service was prompt and completed in a professional and timely manner. The staff was very willin I had excellent service at PEPE for my Cadillac. The service was prompt and completed in a professional and timely manner. The staff was very willing to answer my questions about the length of time it will take to complete my service. More

Excellent personalized service Pepe always goes out of the way to help their customers. They are always very attentive and are willing to work with you. They treat you like family Pepe always goes out of the way to help their customers. They are always very attentive and are willing to work with you. They treat you like family. More

Bad taste in my mouth. I live in Long Island, about 1hour 30mins from this place. I traveled here because they had a great deal, good ratings so why not? We spoke to them ab I live in Long Island, about 1hour 30mins from this place. I traveled here because they had a great deal, good ratings so why not? We spoke to them about a specific car and put a deposit on the phone for the car. We went to go pick it up on Saturday from these guys. It was perfectly fine seems great, clean car fax seemed to drive perfectly fine. So drove it home no issues nothing out of the ordinary. The very NEXT day there was a check engine light. Now that's weird. So emailed them they responded a few hours later. Now mind you we live an hour and half away, so they said we need to bring it. So we also let them know this is a very big inconvenience for us since we have to drive far, waste gas and pay for tolls and on top of that I have to take a day off from work. The salesman, Harold said we will be in and out, we will be priority when we get here. It should not take more then an hour. THEN he had the nerve to say it is NOT considered an inconvenience and made all this bs up why it's not. Before this incident I would have gave them a 5 stars but after this INCONVENIENCE and lack of professionalism I would not give them more then 1. Also, just so your aware him saying we are "priority" and we'll be in and out in one hour was a just flat out lie. I told the service guy that our salesman said it would take less then an hour. He replied with "He doesn't know what he is talking about, it will take a couple of hours." I was sitting there for over 7 hours. Literally 7 hours. Plus the 3 hours for commute (1.5hrs each way). So total was 10 hours To deal with this nonsense which in the salesman, Harold words was "technically not an inconvenience for us". Horrible experience. Will not recommend ever. Funny thing at the end he goes "You won't believe what it was, it was just a fuse and we just changing it." So my question is for "priority" maintenance you took 7 hours to figure out it just a fuse? It's BS. Was extremely angry. Wasted my entire day and cost me money. Not just for gas and tolls but my job which I had to take off for this. Disgusted. More