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Pepe Cadillac

White Plains, NY

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990 Reviews

15 Water Street

White Plains, NY

10601

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Showing 990 reviews

August 13, 2018

Great experience From the time I called to make an appointment to the time my car was serviced, everyone that I came in contact with was very attentive, efficient and More

by Dr Sal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasson Liriano, Michelle Deleon
August 10, 2018

Customer Service 101 Sam in the service department was excellent. He was very courteous and helpful with all my needs. My truck was serviced and a phone call and email w More

by Bfallon2117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kwartler
August 10, 2018

Service was fast and prompt So far my wife and I have had nothing but a good experience at PEPE Cadillac very nice team of employees from all staff members. More

by Gato462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kwartler, Jasson Liriano
August 09, 2018

Not a good experience every time a go there The work I want to get done they refused it,my car has so many problems and I bought it from them,there car are not certified as they say,they don’t w More

by Pakistan1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny Sternesky, Sam Kwartler, Jasson Liriano, Michelle Deleon
Aug 16, 2018 -

Pepe Cadillac responded

Thank you for taking the time to provide your feedback. When you initially brought your car in with a tire losing air, we inspected it and found that your rim would need to be repaired since it was cracked and bent. You declined our services, insisting you planned to get the rim fixed elsewhere. You later returned stating the car still had a vibration. We were happy to inspect your vehicle again and noted that the rim was in fact repaired but was still bent. As with most warranty companies, they require pictures and/or videos to be taken to verify with picture proof that the rim had been repaired previously and poorly prior to their authorization. As I explained to you, since there were no photo evidence, they cannot cover a rim replacement. We apologize for your frustration and hope that you are able to find resolution. If we can assist you with any other matters, please contact me directly. Thanks, Ron Bald Service Director rbald@pepecadillac.com 914-949-4300

August 08, 2018

15K mile check up & NYS inspection Another flawless experience with the great team at Pepe Cadillac. As always, Sam was there to answer any questions I had and I received call from Ron More

by AUSTIN V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bald , David Persaud, Sam Kwartler
Aug 08, 2018 -

Pepe Cadillac responded

Austin, thank you so much for sharing your experience with Pepe Cadillac and Sam. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Sam and the team will be thrilled to hear your feedback!

August 08, 2018

Fast and courteous The service manager was friendly and courteous and returned my car as described in an hour and a half. I like that the car was washed before it was re More

by Don's XT5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kwartler
Aug 16, 2018 -

Pepe Cadillac responded

Don, thank you for sharing your positive recent experience at Pepe Cadillac! We hope to see you again soon!

August 04, 2018

Service was excellent Service was able to accommodate me with vehicle as they repaired my Cadillac. They kept me informed and was able to fix all issues. I was very satisfi More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bald , Jasson Liriano
Aug 08, 2018 -

Pepe Cadillac responded

Anthony, we thank you for taking the time to write about your experience. It is wonderful to hear that Jasson and Ron were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

August 03, 2018

Escalade Platinum lease end & lease of new Escalade Platinum Kenny was extremely helpful and customer focused, just like the last time I had leased an Escalade. It was a pleasure to work with him again — someth More

by Escalade Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Sternesky
Aug 03, 2018 -

Pepe Cadillac responded

Thank you for this terrific review! It is so great to hear that Kenny helped to make your experience so helpful. Congratulations on your new Cadillac, we look forward to working together again!

August 03, 2018

First service in my car It was my first time after moving cross country at this dealership. Everyone was really attentive and polite. The waiting area was clean, Jason was su More

by Jenniferstano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasson Liriano
Aug 03, 2018 -

Pepe Cadillac responded

Jennifer, thank you for sharing this great review! We appreciate your business and recommendations and look forward to working with you again!

August 01, 2018

great experience David Persaud took me through this experience with skill, enthusiasm, and knowledge. He had answers to each of my many questions and made sure that I More

by bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Persaud, Frank Raniolo
Aug 02, 2018 -

Pepe Cadillac responded

Bill, we would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Pepe Cadillac with only the best there is to offer. It’s so nice to hear that David helped to make your experience such a positive one. Enjoy your new Cadillac!

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