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Pepe Cadillac
White Plains, NY
990 Reviews
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June 07, 2024
AGE DISCRIMINATION FOR OLDER CARS. 2002 Cadillac Seville xxx After accepting my vehicle for service and keeping it all day without looking at it, the Service Manager tells me to go p 2002 Cadillac Seville xxx After accepting my vehicle for service and keeping it all day without looking at it, the Service Manager tells me to go pound sand. He said "there's plenty of other cadillac dealers in the area you can take your car to." After this poor experience I would certainly never go to this dealership to purchase a new car. More
by Bob
Employees Worked With
SERVICE MANAGER
March 10, 2024
If I could afford to buy a car every day for the rest of my life I would one hundred times over to Jack as my salesman. Completely completely seamless process and I am ecstatic with my purchase worth every my life I would one hundred times over to Jack as my salesman. Completely completely seamless process and I am ecstatic with my purchase worth every single penny and time spent talking to Pepe Cadillac. More
by Claireklein
Employees Worked With
Jack Demler
May 05, 2023
I recently had the pleasure of purchasing a Cadillac XT5 from Pepe Cadillac in White Plains, NY and I have to say that my experience was exceptional. The staff at Pepe Cadillac made my out-of-state purchase from Pepe Cadillac in White Plains, NY and I have to say that my experience was exceptional. The staff at Pepe Cadillac made my out-of-state purchase and shipment process incredibly easy and stress-free. From the beginning, Efren Panjon my sales contact was extremely responsive and helpful in answering all of my questions about the vehicle and the purchase process. He even sent me detailed videos of the car to give me a better idea of its condition and features. Once we had agreed on the purchase price, the Pepe Cadillac team quickly arranged for the vehicle to be shipped to my home in another state. They handled all of the logistics, including finding a reliable and affordable shipping company and coordinating the pickup and delivery of the car. When the car arrived at my doorstep, I was thrilled to find that it was exactly as described, and in pristine condition. It was clear that Pepe Cadillac had taken great care to ensure that the vehicle was properly inspected and prepared for shipment. Overall, I couldn't be happier with my experience with Pepe Cadillac. Their exceptional customer service, attention to detail, and willingness to go above and beyond for their customers truly set them apart from other dealerships. If you're in the market for a high-quality vehicle and want to work with a team that puts your needs first, I highly recommend Pepe Cadillac of White Plains, NY. More
by kevinstay
Employees Worked With
Efren Panjon
September 30, 2022
I was ready to purchase my leased vehicle and contacted Pepe Cadillac and spoke to Frank for what was originally just to inquire about possibly purchasing an extended warranty if we decided to purchase our Pepe Cadillac and spoke to Frank for what was originally just to inquire about possibly purchasing an extended warranty if we decided to purchase our truck. After a lengthy conversation with him, he put me in contact with Mike Lombardo who ultimately ended up helping us with our lease buyout. Mike and Frank went above and beyond to help me complete the transaction in a timely manner. We had an issue with me picking up the truck after it was dropped off to be certified due to a work obligation and after a few phone calls and messages back and forth, Mike offered to bring the car to me with all of the required finance and sale paperwork so that I could sign everything and get my truck back as quick as possible. Frank called me and we went over every aspect of the sale and possible warranty options and then went over all of the finance information before Mike arrived with the truck. Both of these excellent gentleman made this experience very pleasant. I felt they were very upfront with me and answered all of my questions. They did not try to sell me anything I did not want and were not pushy to get me to complete the purchase until I was prepared. I will definitely use Pepe Cadillac in the future as well as other Pepe dealerships because of the experience I had with both Frank and Mike. More
by Jgags511
Employees Worked With
Mike Lombardo
June 23, 2022
The service department technicians SUCK! !!! The service manager and shop foreman are very dismissive. Had a wheel alignment done there and had to bring it back 3x for noise- took it somewher !!! The service manager and shop foreman are very dismissive. Had a wheel alignment done there and had to bring it back 3x for noise- took it somewhere else they said Pepe messed up my car. Foreman said Cadillacs aren’t what they use to be and squeak- xxx? My suspension and transmission was affected by their poor quality of work. The Pepe brand experience has gone to trash at Pepe Cadillac. Sue the CFObis nice, the receptionist is a doll the parts guy is professional and understands customer service, the service advisor (3rd from the door when dropping of vehicle is Awesome) but the Shop foreman Joe and Shop manager Ron are disrespectful, negligent, dismissive, harmful xxxxxx!!! More
by Tepal Mer
Employees Worked With
Ron Bald , Patti Coviello
November 01, 2021
Bought car in August what a great experience. Have some stuff that needs to be taken care of through warranty and dealt with Frank Raniolo and with in minutes they had a member of service team call me to m stuff that needs to be taken care of through warranty and dealt with Frank Raniolo and with in minutes they had a member of service team call me to make an appointment. I am super happy with the customer service of Pepe Cadillac. Frank Thank You More
by Fsyouthlax
Employees Worked With
Frank Raniolo
May 10, 2021
STAY AWAY CALLED WILLING TO PAY ASKING PRICE ON A NEW CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,0 CADILLAC, WITHIN MINUTES OF BEING ON THE PHONE I WAS INFORMED THAT SINCE I WAS CALLING FROM OUT OF STATE THEY WOULD BE RAISING THE SALE PRICE BY 15,000 DOLLARS. YES YOU READ THAT RIGHT. WITHIN SECONDS NOT MINUTES THEY SHOWED ME NOT ONLY HOW UNETHICAL THEY WERE BUT THERE WAS NOT A LINE THEY WOULD NOT CROSS. BUYER BEWARE I WOULD THINK TWICE BEFOR TRUSTING THIS ESTABLISHMENT WITH NOT ONLY YOUR MONEY BUT YOUR PERSONAL INFORMATION. NEXT THING YOU KNOW THEY WILL BE SELLING THAT TO THE NEXT HIGHEST BIDDER. I ONLY WISH THAT I COULD RATE THEM LESS THAN A 1 AS I THINK THAT IS STILL TO HIGH! More
by RYANPERSINGER
Employees Worked With
Ron Bald , Rick Maher
May 10, 2021
Ideally, I did not want to even a give a one star for this place. However, this was the only lowest star option. For starters, I inquired about a brand new escalade for 91,000. The man I spoke to asked this place. However, this was the only lowest star option. For starters, I inquired about a brand new escalade for 91,000. The man I spoke to asked what state I resided in. When I told him Washington state, he said "hold on a minute." He put me on hold and within seconds got back on the phone and told me that HE HAD TO RAISE the price to an additional 15,000 dollars. When I asked him why, he stated that I live on the other side of the U.S and that my state was in demand for such vehicles and that HE COULD. I have worked for many dealerships, managed several and have never been exposed to such lack of professionalism, and rudeness. I would not recommend purchasing from this dealership. Especially, if they have people working for them that takes no pride in treating customers with respect. More
by Persinger7
Employees Worked With
Chad Harris, Sue Silverman, Rick Maher
April 12, 2021
Pepe Cadillac is awesome! i had the pleasure of purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable ab purchasing my New Cadillac XT5 from David Persaud. David made my entire experience as easy as possible. He was very professional and knowledgeable about their vehicles. Frank, the business manager was very thorough with the Contracts and made sure i understood what I was signing. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from them! I am a SATISFIED customer and will be returning for my next lease! More
by GAINDA.B.
Employees Worked With
David Persaud, Frank Raniolo, Rick Maher
April 10, 2021
Best dealership I have ever been to ! Very caring and great communication ! Thanks pepe Cadillac for taking great care of my truck ! Couldn’t imagine service would be as good as sales and they were !! great communication ! Thanks pepe Cadillac for taking great care of my truck ! Couldn’t imagine service would be as good as sales and they were !! More
by RR
Employees Worked With
Ron Bald , David Persaud, Sam Kwartler, Patti Coviello, Rick Maher
