Peoria Toyota

Brought my Sienna in for its check up Brought my van in yesterday. Kevin Becker in the service dept. was very helpful,pleasant and friendly. And I really like that he was honest and didn't Brought my van in yesterday. Kevin Becker in the service dept. was very helpful,pleasant and friendly. And I really like that he was honest and didn't tell me that I needed something done that I didn't. He offered a car wash. And my van was ready even sooner that he said and he came and got me when it was done. I bought my Sienna brand new here and have always been very happy with the sales,finance and service dept. I always tell everybody about the good service I have always gotten and when it is time to trade and get another new vehicle I will buy it here. More

15,000 mile checkup We took our Prius in for the 15000 mile check up today. Check in was quick and easy even though it was busier than I've ever seen it! Kevin Becker s We took our Prius in for the 15000 mile check up today. Check in was quick and easy even though it was busier than I've ever seen it! Kevin Becker signed us in and offered a free car wash, to which we quickly to do. He quickly reminded us that it would be a bit of a wait, and that he would come and get us in the waiting room as quickly as the car was ready. More

100,000 mile checkup Took our Toyota Yaris in for a 100,000 mile checkup yesterday. They did a good job.....were very courteous, and the service was done within the time Took our Toyota Yaris in for a 100,000 mile checkup yesterday. They did a good job.....were very courteous, and the service was done within the time expected, at the cost quoted. All in all, excellent service. I would definitely recommend them. More

Long term customer, always great service My family and I have had Toyotas and Scions for thirty years. Never returned car after repairs- done right the first time, every time- above and beyon My family and I have had Toyotas and Scions for thirty years. Never returned car after repairs- done right the first time, every time- above and beyond with personal assistance, They only service what needs to be done and tell you the options. Everyone is personable with Jill McGee, Service Manager, setting a professional, personal, friendly, relaxed atmosphere. Never had one issue or problem with repairs or assistance. More

Service Experience since 2012 I have had great experience with the service and sales team and Pearl Automotive. The high level of customer service care is exceptional! Kevin Beck I have had great experience with the service and sales team and Pearl Automotive. The high level of customer service care is exceptional! Kevin Becker took great care of my vehicle service this past week, while I sat back and enjoy a free fresh baked cookies and a free wonderful latte. I went in for routine service and new tires for my Sienna. Kevin and his team were quick and went over everything with me. Exceptional Service!!!! More

Awesome customer service. I brought my corolla in for an oil change and noise. The service team took great care of me. I brought my corolla in for an oil change and noise. The service team took great care of me. More

Service Experience over the past 2 1/2 years Have had nothing but stellar service & customer service care from the entire service team! Will continue to talk your department about Peoria Toyota! Have had nothing but stellar service & customer service care from the entire service team! Will continue to talk your department about Peoria Toyota! Keep up the good work. Respectfully, ?MDG More

Horrible experience replacing key. I lost the key to my car and my contact with the spare key was out of town. I had purchased a brand new 2015 corolla a month ago and opted for the ke I lost the key to my car and my contact with the spare key was out of town. I had purchased a brand new 2015 corolla a month ago and opted for the key replacement add on. So I called the dealer on a saturday and they told me they could not help me untill monday because the service department was closed. So monday at 7am I called got connected to service gave my vin number and they said they would have a tow truck driver call me to get it towed to the dealer. 10am no word back so I called and the lady who answered rudely said they had no record of my call. I said ok well who do i talk to to give my vin number again so i can get this key? Then she said oh let me go check with service ... nope no one remembers talking to you...ok who did i give my vin to... she said i dont know who did you talk to... i didnt know...so she said well maybe it was parts.. sure enough she found the guy i talked to but said it was my responsibility to get the car to the dealership... so long story short its taken me 3 days and still no replacement key. This is my only car so thanks for the ruined weekend toyota! More

Lack of knowledge and zero customer service I have to take my corolla Toyota to get fix for a very noticeable jerking it does when it goes from 1st to 2nd gear. I called them and explained the I have to take my corolla Toyota to get fix for a very noticeable jerking it does when it goes from 1st to 2nd gear. I called them and explained the issue over the phone and the lady I talked to said that she was making notes. My husband had to take my car in for the appointment, there was a verbal misinterpretation of the issue, which is completely irrelevant due to the fact that the Toyota service for Toyota cars should be able to diagnose any issues with their special equipment specially made for Toyota cars. My husband was told that Toyota technician drove my car a couple times and did not notice an issues. So, they completed all the recalls the car had but did not bother to check it further. I think is very alarming that a so call Toyota technician drove my car and did not feel the strong jerking it does. I called them back the next morning and thanked them for fixing the recalls (which I had not asked for) and explained that the actual issues was not looked at. Instead of apologizing, I was immediately given the blame for their lack of knowledge of their own specialty. Further more, instead of offering to fix the problem right away I was told I had to reschedule and wait longer to take my car back. A few weeks before I called Toyota, I had taken my car to a mechanic who was able to diagnose the issue within minutes. Toyota service department should be embarrassed that they could not identify an issue that is very obvious. This Toyota service does not only lack knowledge of their own make of cars, they also lack customer service. And in all honesty, the busy schedule of the service department has only deter me from may be purchasing another Toyota in the future. Busy service department could only mean problem cars. More

Rudeness at its peak !! The most rude dealership I ever experienced specially Joe Ziegler is the most impolite or ill-mannered sales person. please take this warning serious The most rude dealership I ever experienced specially Joe Ziegler is the most impolite or ill-mannered sales person. please take this warning seriously and buy your car elsewhere. Good luck. More