Peoria Subaru - Service Center

Basic oil change Made an appointment to take my car in for an oil change, waited almost an hour and fourty minutes. Whats the point of having an appointment? Overall j Made an appointment to take my car in for an oil change, waited almost an hour and fourty minutes. Whats the point of having an appointment? Overall just avarage service, other than the service writer no one else ever spoke to me. I was disappointed in the whole experience. More

Top tier Service was performed as requested. Thank you. Upon retrieving vehicle; I notice a part on the wind screen being loose; it was fixed with no charge. Service was performed as requested. Thank you. Upon retrieving vehicle; I notice a part on the wind screen being loose; it was fixed with no charge. Thank you. More

Radio problem under warranty they won't fix I have a 2016 outback that suddenly wouldn't get any siriusxm except what was saved to presets. Talked to siriusxm 5 times reset radio eventually the I have a 2016 outback that suddenly wouldn't get any siriusxm except what was saved to presets. Talked to siriusxm 5 times reset radio eventually they tell me it's a Subaru software problem. Go get an update. Did that, no change. Took it back a month later and they played with it for over an hour then tell me it's the head unit. Tell me 7 to 10 days to replace, ordering the unit. After 3 calls and 3 or 4 weeks later they call me and inform me that it is in. I schedule an appointment for 8am the next day take the car in. Tell me it's going to be about an hour. I go to the waiting room and about 20 minutes later the scheduler comes out to tell me Subaru stopped all replacements and my unit is being sent back. Subaru says it's going to release an update in December that will fix everything. Meanwhile I haven't been able to use the siriusxm that I paid for for about 7 months. Really horrible customer service. Wouldn't buy another Subaru if this is what you go through every time something under warranty breaks. The only person that was forthright was Cory Fox. He told me what was going on when he found out and felt bad about it. More

Service was impressive From the time that I called for an appointment to the moment I drove away after the service I was impressed with the courtesy and friendliness of the From the time that I called for an appointment to the moment I drove away after the service I was impressed with the courtesy and friendliness of the dealership as a whole. Individually, the service writer was exceptional in that to him my comfort was necessary while I was waiting for the service to my vehicle to be completed. I would say that was the best service I've ever experienced. More

Great Service The staff were friendly and quick to get my car serviced! I only waited about 30 minutes for all work to be done. This was my first service on my new The staff were friendly and quick to get my car serviced! I only waited about 30 minutes for all work to be done. This was my first service on my new car, and Brandon was great to go over my warranty and over the service intervals with me! More

Great service however this is the only complaint I have. Why the minimum of 25 words. We bought our car five years ago from this place. Have done ALL the maintenanc however this is the only complaint I have. Why the minimum of 25 words. We bought our car five years ago from this place. Have done ALL the maintenance at this place. And truly love dealing and working with this place. Not always will I have the time to type out a review of this length. Please remove the 'word minimum' from this review process. More

Fast and efficient 12000 service...they had me in and out in less than an hour. Friendly and courteous as always. Explained everything that was done. Thank you! 12000 service...they had me in and out in less than an hour. Friendly and courteous as always. Explained everything that was done. Thank you! More

Service The service people are polite and well knowable. They took very good care of my Subaru and kept me informed. I wouldn’t go anywhere else but Peoria Su The service people are polite and well knowable. They took very good care of my Subaru and kept me informed. I wouldn’t go anywhere else but Peoria Subaru. More

Outstanding. They did what they said they would do and took Good people from sales to service. I have been a Ford person for 30+ years along with having owned Jeeps and even Land Rovers. So far My Subaru is ex Good people from sales to service. I have been a Ford person for 30+ years along with having owned Jeeps and even Land Rovers. So far My Subaru is exceeding my expectations. More

Great Offer Brought my '16 Suby Forester in for 30K service and they made me a smokin" deal on an '18. Fast and efficient sales and service. Brought my '16 Suby Forester in for 30K service and they made me a smokin" deal on an '18. Fast and efficient sales and service. More