Peoria Subaru - Service Center

Scheduled service Friendly service with great employees. Corey was boggled down with many service orders yet he still was polite when he called me to say my car was rea Friendly service with great employees. Corey was boggled down with many service orders yet he still was polite when he called me to say my car was ready. Thank you for being so nice! More

Annual Oil Change and Recalls People are nice & service very good - however, I made a appointment online the day before for 2PM (and mind you there were a number of open times on t People are nice & service very good - however, I made a appointment online the day before for 2PM (and mind you there were a number of open times on this day). When I brought the car in it was 1:55PM and was told with the work in the shop it would take 2 hours - so I said OK. The service was an oil change, cabin filer replace and 2 software updates via recalls - I was thinking this should not take 2 hours but whatever. I had no other transportation so I waited and walked around the lot and that is when I noticed my car was driven in the back and left in the lot - they did not have my car in the shop and were not working on it. At 5 minutes passed 4 I received a call on my cell that my car was ready. What are the chances that an oil change, cabin filter replace and 2 software updates would actually take exactly 2 hours? Since I made an appointment I have to assume they had techs to work on my car (and since there were many other time slots open, I have to assume they were not too busy) - so why 2 hours for these service? The work was good and done properly as far as I can tell, and these services were part of my lease so I did not pay for them - however when I do have to pay for these services I may very well not return to the dealer - this was a 3 hour ordeal that should not have taken this long. More

An enjoyable experience. I’m from out of state but was treated like I was a regular important customer and maybe even more. While we were waiting a sales guy greeted us and to I’m from out of state but was treated like I was a regular important customer and maybe even more. While we were waiting a sales guy greeted us and took an hour of his time, knowing that we were from out of state, and did an awesome job of showing us the Assent. Back home they have not had one available to view as yet, so this was great since buying one is on my list of ToDo. More

Excellent service, competent personnel, fair pricing I had several undiagnosed issues with my Forester including: tire and brake wear; a "clunking" sound underneath the vehicle; and a navigation system t I had several undiagnosed issues with my Forester including: tire and brake wear; a "clunking" sound underneath the vehicle; and a navigation system that wasn't working. Cory and his team quickly diagnosed the issues including new tires and brakes and resetting the navigation system. The pricing for all these repairs was very reasonable. I had some tough time constraints and was able to make my next appointment. More

always perfect Dan the service manager is awesome. I never feel rushed. Dan answers all my questions. He explains the subject in detail. He is never pushy. Provides Dan the service manager is awesome. I never feel rushed. Dan answers all my questions. He explains the subject in detail. He is never pushy. Provides all the information I need. More

Fast and friendly Friendly reception on arrival by Cory Fox who knew what had to be done. Service was performed quickly. Comfortable waiting area. Car was park at front Friendly reception on arrival by Cory Fox who knew what had to be done. Service was performed quickly. Comfortable waiting area. Car was park at front of line when I left. More

Replaced Warranty Part They were outstanding as usual! Provided me with a ride to where I wanted to go. Prompt with getting me picked up and back into my car. They were outstanding as usual! Provided me with a ride to where I wanted to go. Prompt with getting me picked up and back into my car. More

2011 Forester Service The service completed was top notch. Dan in the Service department was very courteous and helpful. I made the initial appointment to take care of a The service completed was top notch. Dan in the Service department was very courteous and helpful. I made the initial appointment to take care of a recall for the passenger airbag. The dealer asked to have the car all day so I also had the oil change service performed. Unfortunately the airbag parts were not in stock. At this time I’m waiting to see if the parts arrive in time to complete the recall prior to us leaving the area More

Working with Cory!! I did not deal with Bob Shotwell. I almost always work with Cory as he is always so courteous and polite! He keeps me up to date with any problems o I did not deal with Bob Shotwell. I almost always work with Cory as he is always so courteous and polite! He keeps me up to date with any problems or variations that may come up - like a dirty air filter. I had originally requested a shuttle, but my work required that I have my car available and he was able to get my car in and the work performed and out within the hour! Excellent service! More