Peoria Subaru - Service Center

recall service I brought the car in for 2 recalls.. They had the car all day,but only one was fixed. Now I have to make another appointment to fix the windshield I brought the car in for 2 recalls.. They had the car all day,but only one was fixed. Now I have to make another appointment to fix the windshield washer motor. That is lack of attention to details like reading their own paperwork. More

They amaze me every time My air went out. Cory had it fixed and ice cold for me a few days later. It’s like brand new A/C again. I can’t thank you enough for getting me in and My air went out. Cory had it fixed and ice cold for me a few days later. It’s like brand new A/C again. I can’t thank you enough for getting me in and out so quickly. More

Forester needed attention --all service lights were flashing I was visiting AZ and needed to return to CO when all the service lights were flashing. Took it in on Saturday and Dan put me in a loaner car and con I was visiting AZ and needed to return to CO when all the service lights were flashing. Took it in on Saturday and Dan put me in a loaner car and convinced me to leave my car. By Wednesday my car was ready to be picked up !!! The entire bill was "zero". I expected to pay $150 for diagnostic test and payment for the rental car ---but everything was included and under warranty. Shocked. What a pleasant surprise. I made it back to CO without one light coming on!! I bought the 2015 Forester slightly used and it has always had problems. I took it into the service center in Boulder just before leaving for AZ. But, I feel YOUR service center finally found the problems and fixed them. Congratulations and thank you so much. Dan was very helpful and thoughtful. I want him to know I greatly appreciated his help and I made it home without any problems. He's a good guy. I hope he is appreciated and promoted. More

Timely & Thorough I took my 2019 Forester in for its initial servicing. The reservation was honored right on time. The servicing was completed within an hour. I was I took my 2019 Forester in for its initial servicing. The reservation was honored right on time. The servicing was completed within an hour. I was pleased. More

Out of town customer fell in love with your service I live in Yuma and scheduled my car appointment the same day as a meeting I had in Chandler. When I scheduled my recall appointment I let them know t I live in Yuma and scheduled my car appointment the same day as a meeting I had in Chandler. When I scheduled my recall appointment I let them know that I had a work meeting across town and they essured me it would not conflict with that. I arrived early for my appointment. My expectation was that I would wait. The service department let me know that the time I had been quoted for the service was inaccurate and it takes at least twice the amount of time I expected. The Service Department understood my delemma and did everything to assure I made it to my meeting on time. Thank you Peoria Subaru! This was the best experience I have had at a dealership. I will be back and tell my friends! More

Reliable Service My Advisor Cory Fox is friendly and listens patiently to any queries I have. Never had a problem with the service at this location. Highly efficient a My Advisor Cory Fox is friendly and listens patiently to any queries I have. Never had a problem with the service at this location. Highly efficient and reliable staff. More

Fixing an issue Trying to resolve my power steering pump issues. Finally got it fixed, at least my fingers are crossed. Sounds much better this time. We have been wo Trying to resolve my power steering pump issues. Finally got it fixed, at least my fingers are crossed. Sounds much better this time. We have been working on this for a bit... but seems resolved. More

Service for airbag and rear center seat belt recall Service department was very pleasant, professional and timely. I was greeted on arrival, processed immediately and called when the recall was complete Service department was very pleasant, professional and timely. I was greeted on arrival, processed immediately and called when the recall was completed. Only comment is that I was initially told my appointment was for 7am and that parts for both issues were on hand. However, my appointment was changed to 11 am, without any explanation, and it was not until I was called to pick up my car that I was told they did not have the seat belt part and I would have to come back for that repair. Overall I was very pleased with the service, just disappointed with the miscommunication. More

Crosstrek Care Notification service was due was a great reminder! Scheduling was easy and the y were ready when I arrived. Fun to look at available cars. Lobby was p Notification service was due was a great reminder! Scheduling was easy and the y were ready when I arrived. Fun to look at available cars. Lobby was pleasant More

Happy with the car, but mediocre customer service We had some mechanical issues with a pre-owned Subaru Forester, we bought here. The dealership later fixed the problem free of charge and we appreciat We had some mechanical issues with a pre-owned Subaru Forester, we bought here. The dealership later fixed the problem free of charge and we appreciate Subaru Peoria's willingness to help. However, we found the sales people here hard to reach via phone and email, unresponsive, and disorganized. Also, we only received one key at the time of sale, and a replacement cost us over $300. Overall, we're happy with the car, but the dealership has some room for improvement as far as customer service. More