Peoria Subaru - Service Center

Fraud? I was charged for 6 quarts of oil my car's handbook shows 5 quarts. Made 4 phone calls was dropped 2x and put on hold for 30 min. asked for supervisor I was charged for 6 quarts of oil my car's handbook shows 5 quarts. Made 4 phone calls was dropped 2x and put on hold for 30 min. asked for supervisor got a secretary who said they would call back. this was 2 pm friday they never called back. today monday I drove over to shop and asked why I was charged 6 quarts. they credited me for 1 quart. This was my 5th oil change. First 4 were [free]. but all 5 showed 6 quarts. I believe this is fraud. So what else are they cheating on. More

They take such good care of me! I love coming to get my Subaru serviced. They are always helpful. I was early to my appointment and they still were able to squeeze me in early and ge I love coming to get my Subaru serviced. They are always helpful. I was early to my appointment and they still were able to squeeze me in early and get me out and on my way. The service reps go over what they did, and what my next service interval expects and they give me an estimate of how much it should cost. This is always super helpful, going in with a good idea of how much things are going to cost. More

Excellent Servvice Advisor Dan is always clear on the service needs. He explains what is needed and why! Josie as back up has responded very courteous and business like. It is v Dan is always clear on the service needs. He explains what is needed and why! Josie as back up has responded very courteous and business like. It is very nice to work with both of them. Kudos to both, and thank you for Dan's guidance with how to keep the vehicle in top shape. Regards to both!!!!! More

Fix a AC drain hose - same day! Surprise Subaru offered an appointment in 5 days. Peoria understood AC in Phoenix is a must. Our AC problem started at our dealer Santa Cruz, CA. Af Surprise Subaru offered an appointment in 5 days. Peoria understood AC in Phoenix is a must. Our AC problem started at our dealer Santa Cruz, CA. After 3 failed attempts they put in an Air Compressor. Three months later we used the passenger side, on a road trip to Phoenix. 300 miles in the trip we had a pond on the passenger side. Santa Cruz never connected the drain hose or carpet clip. Dan, even with a crush of repairs (snow birders) he fit us in - repaired in ONE DAY. If we had service this great, our 2nd car might be another Surbau! WE LOVE OUR SUBARU , Forester - turbo. More

Service Excellent service very friendly and very professional They got me in and out quickly without any hassle and looking forward to sending my next vehicl Excellent service very friendly and very professional They got me in and out quickly without any hassle and looking forward to sending my next vehicle there More

Tire Rotation While I Waited Cory did a great job in summarizing what was needed and reviewing what needed to be done. However, a 2.5 hour wait to rotate tires and check fluid le Cory did a great job in summarizing what was needed and reviewing what needed to be done. However, a 2.5 hour wait to rotate tires and check fluid levels was not acceptable. I've never had this kind of wait at our Suburu dealer in Michigan or Ford dealer in Minnesota. I'll be quite hesitant before I recommend service to others. Talked with another individual that had a similar experience recently. If the service can't be completed in a timely manner (i.e., 1 hour or less), then the customer should be so advised up front. More

Satisfactory our service rep Cory was very helpful. There were 2 service recalls which meant it would take 3 - 4 hours to complete the work. He arranged for tran our service rep Cory was very helpful. There were 2 service recalls which meant it would take 3 - 4 hours to complete the work. He arranged for transportation to the mall, about a mile away, so that we didn’t have to wait at the dealership. The problem with the GPS was not resolved. I guess the only way to fix it is to get a car that does NOT have a TOM TOM GPS! More

nice, quick It is easy to book on line. The service is given in a timely manner.. Would be nice is wating are was larger like the newer ones. But it is ok. It is easy to book on line. The service is given in a timely manner.. Would be nice is wating are was larger like the newer ones. But it is ok. More

Quick service Great fast courteous service! Dan called me to let me know what was wrong with the car and was able to get the work done quickly. Great fast courteous service! Dan called me to let me know what was wrong with the car and was able to get the work done quickly. More

recall service and oil change I dropped the car off early due to work and put the key in the drop box. No one called me to say they had received my car in the morning. I got worrie I dropped the car off early due to work and put the key in the drop box. No one called me to say they had received my car in the morning. I got worried and had to call to confirm they still had it. Only complaint was that the car was not washed. More