Peoria Nissan

Stay Away from Nissan Peoria for Used Cars! If you are looking for a reliable used car, think twice before going to Nissan Peoria in Arizona . Our experience was very frustrating and disappoint If you are looking for a reliable used car, think twice before going to Nissan Peoria in Arizona . Our experience was very frustrating and disappointing .We bought a used car from them on January 1st, 2025. Only 20days later, my daughter couldn't start the car . She was far from any Nissan dealer , about three hours away from the nearest dealership .When we contacted Peoria Nissan , they suggested we either tow the car to a dealer or to take it to a local shop . Its turned out the issue was the battery . We replaced the battery at a local shop as they told us they would reimburse us if we provide the receipt .However , when I called the next day to confirm reimbursement, the person I spoke with was extremely rude and disrespectful. He refused to give me his name amade jokes, claiming he was the "Janitorialmanager "(yes , seriously ) Shortly after a real manager called me to apologize and promised to mail us a reimbursement check after confirming my address .I never received the check.When I followed up , the same manager told me that the check had been sent but blamed the post office for any issues . Healso said he had no way to track the check- no check number , no tracking, nothing . So I am out of packet for the battery replacement . Also the sails person told us that insurance (they pushed on us - would cover everything - now we are learning -it is not true .Bottom line-Nissan Peoria does not properly inspect or fix their used cars before selling them. Their customer service is unprofessional and unreliable .Avoid them if you want safe , reliable purchase and honest treatment More

Worst sales experience I have ever had! Where to begin? We saw an ad online for a specific used vehicle we wanted. We called ahead, but got hold. So we just went. This was Friday night. Where to begin? We saw an ad online for a specific used vehicle we wanted. We called ahead, but got hold. So we just went. This was Friday night. Upon arrival at the dealer, immediately two salesmen moved in. They didn't ask what car we wanted, but swept us into the sales office to pepper us with finance and personal questions to qualify us. Only after prodding did they take us to the vehicle we wanted to see. One of the salesman was on his first day. So it is understandable that he would be in need of coaching and guidance. Not blaming him. It is the dealer's responsibility to properly train and support their new hires. After a test drive, we decided to buy, in spite of lackluster sales. We wanted to pay cash. The F&A office did a tag team on us and tried to pressure us into financing "so you can take the car tonight". We explained we are paying cash and did not want a hard credit inquiry on our pristine credit report. They clearly wanted us to use financing, but relented after our insistence. So we gave a debit card deposit and then agreed to wire the balance and take delivery on Monday. They gave us a receipt for the deposit only. No bill of sale, no statement of amount due, no warranty copy. Nothing. Not a business card, not a phone number. Virtually everyone in sales came by to shake our hands. Really felt like the hard push. Later that evening we requested the exact amount for wire. They sent us a screen print of the balance owed. Fast-forward to Monday. I call and text the only phone number I had for the senior salesman/coach. No response. I call the main number and speak with the F&A person. He told me that we were $2000 short on our wire. My wife has misread the screen print. OK, we will do another debit card for the balance. So I have my daughter drive me up to the dealership and drop me off. I stumble across the new salesman. My car has not been detailed and is not ready. But the F&A department is ready to take my debit payment. Fair enough, but when done, I have to ask for the bill of sale and the warranty. After waiting alone for an hour, with no one checking in with me, the salesman comes out with the keys. We go to look at the car. This is the first look in daylight. I immediately see key scratches which have chipped down to metal. Also, there is a rock chip crack in the windshield. I want this fixed, preferably before I leave. They take the car to the back and bring it back out 20 minutes later. They had buffed out two small door scratches that I had not even discussed. But the key scratch and rock crack have not been repaired. Initially the service manager says I have to talk to sales about it. I give some groans and go into a riff about not paying to have these repaired. The service manager says to come back on Wednesday. What can I do? So I go to my car. No hand off. No set up of phone pairing; no introduction to features; no configuration of NissanConnect; NOTHING. I ended up calling customer support to get my vehicle added to my NissanConnect account myself. Shame on Peoria Nissan for not supporting your new sales people. Shame on the F&A department for not providing documentation to us. Shame on the service department for not taking immediately accountability to help the customer and the new sales person. I am really hoping the car stands up and is not a lemon. I hope I did not make a mistake buying this. Everything about the dealer gave me a bad feeling. I will never recommend this sorry dealership to anyone, ever. Will take the vehicle to a different dealer for maintenance. More

Purchased our Titan from Michael. He did all he could to make the sale happen. We are very happy with our 2024 Nissan Titan. He did all he could to make the sale happen. We are very happy with our 2024 Nissan Titan. More

Great people and great customer service. Peoria Nissan is the place to buy a car and their service department is awesome as well. Peoria Nissan is the place to buy a car and their service department is awesome as well. More

I absolutely love this dealership! Everyone is extremely friendly and efficient. I have purchased both of my Nissan Kicks’ here, and will always come here for service. I always feel w Everyone is extremely friendly and efficient. I have purchased both of my Nissan Kicks’ here, and will always come here for service. I always feel well taken care of. I moved father away and still make the drive to come to Peoria Nissan for any of my vehicular needs. I highly recommend this dealership! More

Amazing Environment, Very friendly , not pushy, Great service department, Very understanding management and sales staff. service department, Very understanding management and sales staff. More

We always feel like we get great service on our car when we bring it in to Peoria Nissan we bring it in to Peoria Nissan More

Very good experience buying at this dealership. From beggining to end! Everyone was very helpful. They went above and beyond to make it happen. From beggining to end! Everyone was very helpful. They went above and beyond to make it happen. More

I just bought my third Nissan from Peoria Nissan and the service was amazing as usual. Even with their systems being down due to the national incident, they did exceptional work. Elijah Buch was a phenomena service was amazing as usual. Even with their systems being down due to the national incident, they did exceptional work. Elijah Buch was a phenomenal salesperson, and made a great video of the car I was interested in to start the process. Throughout the purchasing process, Elijah was upfront and honest and easy to work with. While waiting for the financing and paperwork, Elijah kept us up to date on what was going on. Travis Garber did a wonderful job with getting me the best financing deal possible and getting everything switched over from my old car to the new one. Thank you, Elijah and Travis, and thank you, Peoria Nissan. I will continue to be your customer. You are all terrific! More