Peoria Ford - Service Center

Logan is a Friendly sales rep who listens to my needs and answers my questions answers my questions More

Had to drop my car off 6 days prior to service. I work so it was extremely inconvenient. I had to leave my car in the lot and pick it up after hours. When I picked it up - the check engine light w I work so it was extremely inconvenient. I had to leave my car in the lot and pick it up after hours. When I picked it up - the check engine light was on. It was not on when I originally dropped it off. Had to again bring it back for service. Extremely frustrating and unprofessional. I will never buy another Ford. This is my 3rd and last Ford Edge. More

Only one member of the staff was helpful everybody else was very rude and unhelpful was very rude and unhelpful More

No muss no fuss. Mr Quiton took care of my problem and sent me on my satisfied way. Mr Quiton took care of my problem and sent me on my satisfied way. More

Super fast great service. Love the mobile option as well for those who just don’t have the time to take there vehicles in. Love the mobile option as well for those who just don’t have the time to take there vehicles in. More

The service center is great specifically Mike G and then Spencer I’m not sure I would ever buy a new car from Peoria Ford. I received many cold calls when they access my service record and asking to Spencer I’m not sure I would ever buy a new car from Peoria Ford. I received many cold calls when they access my service record and asking to evaluate my car. I’ve told them many times to stop the calls and they keep it up. More than likely I would go to another Ford dealership for buying a new car because of this continued problem. I’ve talked to someone in the sales department that might be in management and I just tell him I said if you keep it up, I’m going to Sanderson Ford when I’ll be in buy a new one and all he says is oh don’t use that S word, which is so ridiculous and he needs to get a new line on that one However, the service center has been great. I want to repeat this Mike Gaddini and my current tech that I work with Spencer and both of them are fantastic. More

Service is always good never have any issues with regards to quality and satisfaction of work preformed. Logan Robert's was in constant communication with me every step of the way. GREAT JOB Robert's and tea to quality and satisfaction of work preformed. Logan Robert's was in constant communication with me every step of the way. GREAT JOB Robert's and team of Ford Peoria. More

Logan was amazing took care of the issue in a timely manner and he kept me updated manner and he kept me updated More

The dealer and Spencer Syvinski my service advisor were a big help fast and very help full at get the services done on my car and getting it back to me in a reasonable time. Thank you for making me feel like big help fast and very help full at get the services done on my car and getting it back to me in a reasonable time. Thank you for making me feel like I wasn't just a number way to go Peoria Ford More

Disappointed in Service. I scheduled my car 2 weeks in advance to have the tint redone due to bubbling. I was told that this would take four hours. I drove from Apache Juncti I scheduled my car 2 weeks in advance to have the tint redone due to bubbling. I was told that this would take four hours. I drove from Apache Junction (over an hour away) and requested a Lyft to the mall close by while this was being done. Five hours later I had to call to get an update on my vehicle and was told it was going to be an additional 4 hours! This caused me to miss work meetings and afternoon appointments. When I asked why such a delay, the response was “I can’t rush my guys because the work is free” (the tint was under warranty) Not a sympathetic response to your loyal customers. Some suggestions…please keep your customers up to date on services or delays so they do not have to continually call and leave messages themselves for updates and be respectful of your customers time. More