Peoria Ford - Service Center

IT WAS THE FIRST TIME AT PEORIA FORD AND HAD A GREAT EXPERIANCE.JOE PRICE GAVE ME A VERY GOOD PRICE ON TIRES AND AN OIL CHANGE,SO GOOD THAT I ALSO HAD HIM DO SOME OTHER MAINTENANCE THAT WAS DUE.THEY ALS EXPERIANCE.JOE PRICE GAVE ME A VERY GOOD PRICE ON TIRES AND AN OIL CHANGE,SO GOOD THAT I ALSO HAD HIM DO SOME OTHER MAINTENANCE THAT WAS DUE.THEY ALSO GAVE ME A SHUTTLE RIDE HOME AND THEN PICKED ME UP WHEN IT WAS READY.I HAVE DECIDED THAT I WILL BE BRINGING MY VEHICLE TO PEORIA FORD FOR NOW ON. More

Were do I start-Ranger wouldnt start-ended up being computer and and the transceiver...both bad causing the same problem...like both headlights going at once. They said the old parts werent return beca computer and and the transceiver...both bad causing the same problem...like both headlights going at once. They said the old parts werent return because they had a core value...none was listed on the invoice...maybe they will be use later. And to top it off I had to pay 43.50 for shop supplies...What a ripoff....never a Ford again.... More

I was in for a service visit and met Mike McNew. I ended up trading in my car for a newer car!! Mike answered all my questions and made my buying experience a pleasant one!! I am sending all my family and f up trading in my car for a newer car!! Mike answered all my questions and made my buying experience a pleasant one!! I am sending all my family and friends to him and Peoria Ford! Thank You!!!! More

Peoria Ford was great! Deeter listened to all of my concerns, kept me informed and took care of everything my vehicle needed, quick. The new waiting room is awesome! concerns, kept me informed and took care of everything my vehicle needed, quick. The new waiting room is awesome! More

Purchased my new F150 Platinum at Peoria Ford, so that is where I took it for service. No wait, everyone I came in contact with was polite and very helpful. Even the waiting room was comfortable! My service where I took it for service. No wait, everyone I came in contact with was polite and very helpful. Even the waiting room was comfortable! My service guy Jose was very helpful and got me in and out very quickly, much appreciated since I had another appointment I was trying to get to. The service director Tom made sure I was satisfied with everything, and thanked me for my business. I feel very good about this service department, I would recommend them to anyone. Thanks Peoria Ford! More

I had an appointment for 7:30 am but my car that morning was undriveable so had it towed to Peoria Ford. It was there by 8:10 am. I contacted them on line (pop-up person who interacts with you...turned out was undriveable so had it towed to Peoria Ford. It was there by 8:10 am. I contacted them on line (pop-up person who interacts with you...turned out to be useless), with a letter I sent with the tow truck driver, and then finally a phone call at 10:30 am,after waiting for hours to find out what the cost would be. He then called me back at 11:30. At that time the service assistant said I also needed some fluids changed and plugs replaced. I said I thought I just had those things done not too long ago. He said check my records and let him know. I called back less than 30 minutes later and he was unavailable and I got his voice mail and told him that the brake and power steering fluids had been flushed and changed less than nine months before and not to do them as I felt that something was very wrong here. He never called back as I had requested. I also said in this message to go ahead and do the plugs. Finally after not getting any call back I called at 4:35 pm and was told that the car would be ready at 7:30 pm but could not be picked up until the next morning (Saturday), that they had changed the fluids anyway and did not do the plugs. The next morning I called for their courtesy shuttle and after two hours no one showed. When I called again they said that driver had been very busy and that it was a courtesy not my privilege! My bill including the fluids was almost $2200!!! Also the shuttle driver told me they forgot to tell him, that he had been sitting around most of the morning in the break room and would have been to get me at 7 am if he had known. I got there finally at 12:15 pm the next day!!! I wrote three letters now, two to the service manager Mr. Dickson, and one to the service assistant. I got no response to any of my communications or complaints and it has been a month of waiting. I would go to Sanderson Ford, drive the extra distance and not use this place ever again! More

I bought a 2012 Fiesta from them. The worst mistake I ever made. The Finance guy uses lies and scare tactics about Ford backing the warrenty on their vehicles to sell you another warrenty. The car has br ever made. The Finance guy uses lies and scare tactics about Ford backing the warrenty on their vehicles to sell you another warrenty. The car has braking issues. It pulls so hard to the right when you hit the brakes hard it will cause the car to pull into the next lane. The car has alignment issues. The car has gaps in the body pannels thay let water drip onto the electrical. The AC will not keep the car cool when the temp is above 95 degrees. WHEN YOU TAKE YOUR CAR IN TO GET THESE ISSUES FIXED YOU GET A CALL FROM THIER SERVICE THAT THEY CAN'T FIND ANYTHING WRONG WITH YOUR VEHICLE. THIS CAR IS A DEATH TRAP!!!!! More

Having just completed my first year in MBA school funds are tighter than usual so instead of taking my vehicle into the service shop I asked the parts individual what part would fix my problem with my flas are tighter than usual so instead of taking my vehicle into the service shop I asked the parts individual what part would fix my problem with my flashers. I went ahead and purchased the part thinking I had fixed the problem. I put in the part and the problem persisted. I went back to return and ask what else I might try to fix the problem and was informed that there are no returns on electronic items. After doing more research I found that I had been sold one of two parts that would fix the problem (it happened to be the more expensive one ~$160. I understand the policy when purchased, but will definitely not be back to purchase the Ford Raptor I want when I graduate. I guess $160 was an adequate amount to lose a customer for life... Just be aware of their return policies, because they are very strict and definitely not customer service oriented! I would recommend Bell Ford not too far away. I have had good experiences there. More