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Peoria Ford - Service Center

Peoria, AZ

4.2
351 Reviews

351 Reviews of Peoria Ford - Service Center

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December 23, 2015

Pat Hickey and Peoria Ford are a Joke Peoria Ford has had my new, 2015 Mustang GT since 11/23/2015 and has refussed to repair my car. They continuously say they are working on the problem More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Hickey, Keith Covey
Mar 19, 2016 -

Peoria Ford responded

Hello, and thank you for your feedback. We are sorry to hear about your issues with your Mustang. We would love to discuss how we can earn back your trust. Please reach out to us at (623) 239-3722.

May 22, 2015

60K Service. Easy to schedule the appointment. Cleared up some problems that I was not aware of. Got the truck back earlier than I had expected. Great service fro More

by Earl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ
May 26, 2015 -

Peoria Ford responded

Hi Earl! Thank you so much for the kind words. We're very pleased to know that you had a great experience with us and were back on the road in no time. Thank you for choosing Peoria Ford!

December 28, 2014

Bad oil change I went to them back in May for service but the darn sales dept keeps calling me about once a month. I will NEVER return for service again. Had my 20 More

by saynotopeoriaford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service center
May 18, 2014

calling calling calling My husband purchased a 2010 Ford truck from Peoria Ford in December 2010. Worst mistake ever . About 2 1/2 years later I received a call from a "reten More

by peoria1
Recommend Dealer
No
Employees Worked With
1
May 22, 2014 -

Peoria Ford responded

Thank you so much for the feedback. We apologize for our lack of internal communication and any inconvenience caused by our repeated phone calls. We have taken note of your situation and would like to speak further with you so we can determine the best way to make things right. As we are unable to attain your contact information via screen name, we urge you to reach out to us as soon as possible.

May 14, 2014

Service with integrity My son is in the USAF, he was stationed in Glendale AZ and was to be transferred to NM. He had taken his 04 F250 Diesel in for service to a "private" More

by WayneCooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Mansfield
June 20, 2013

picked up my suv on june16th 2013. while waiting, the car dealership washed my car for me. this caused a 3 foot crack in the windshield. they claim it was because of a small micro pit in my windshield. they More

by ileeglen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
scott
April 09, 2013

This dealership is not consumer friendly. My Ford Fiesta was in an accident and the body work was done by Peoria Ford. They sent the car to Peoria Ford for engine repairs. There were parts needed that wer More

by jd1492
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Aaron Service advisor
April 08, 2013

This dealership actively worked to scam my elderly family member. When a vehicle was brought in for a recall they tricked her into signing for $1700 of work she did not want. When she did not have the mone More

by ColinWolfson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager, General Manager
March 21, 2013

My husband and I are moving from the Phoenix area and will be using a U haul and RV to live in to travel to northeast. We knew we needed a battery in engine and replaced it... continued to have electrica More

by kcberkeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dieter Nickelsberg
October 24, 2012

Good quick response getting Aaron upon arrival on the service drive. Very cordial listening to our problems and taking down the information needed. Good communication during the repairs to keep us update More

by goofystruck
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Cheezeman