Peoria Ford - Service Center

The worst dealership I've ever had experience with and I wor I'm trying to write a review and they won't even let me that is how bad the dealership as when they don't like your experience do not ever buy a car f I'm trying to write a review and they won't even let me that is how bad the dealership as when they don't like your experience do not ever buy a car from Peoria Ford or let any of your friends buy a car from Peoria Ford they like a scam they won't even put your surveys in the board their service manager is a joke you don't even know what he's doing or what customer service is about More

Horrible service department - Go to a different dealership! The service department by far is the worst I have ever dealt with. I have owned Fords for many years and will continue to own one. But, I will find The service department by far is the worst I have ever dealt with. I have owned Fords for many years and will continue to own one. But, I will find a different dealership for service. Today's service experience was it. I brought my car in for an oil change. When I made the appointment two days ago , I informed the service person that I had a works coupon and I was asked if Peoria Ford's name appeared on the coupon. I responded yes. Today I arrived for my appointment and I was asked if I wanted upgrade to full synthetic oil. I said no. Upon check out, the bill was much higher. When I inquired, I was told that this car only uses a full synthetic oil That is incorrect. Ow20 oil is available in a synthetic blend. In any case, I asked why I was not informed of the extra charge prior to service, especially since I had been given the option at check in. The service person Jackie also said they don't accept "works" coupons and have been trying for months to get Ford Motor to remove their name. Not my problem. I told her I had a coupon two days ago when I made the appointment. The coupon is on the Ford Motor website. In the end, the bill was adjusted, but this is the final straw. I will take my cars some where else for service. More

The service center put wrong tire on my truck. On May 26th 2016 the Peoria Ford service center replaced a tire on my truck under warranty. I have Michelin tires with a street tread on my truck. T On May 26th 2016 the Peoria Ford service center replaced a tire on my truck under warranty. I have Michelin tires with a street tread on my truck. They replaced the bad tire with a BF Goodrich All Terrain. I contacted Jacqueline Lee (my service rep) and told her the situation. She assured me she would take care of it. On June 2nd she told me that her manager Mike Gaddini and the parts manager Richard Madison told her that these tires are no longer made and "no one in the country has this tire." She apologized for any inconvenience this may have caused me. (I have saved all of the E-mails). So i called Discount Tire in Glendale Arizona and they have them in stock. I sent her the contact person and phone number for the Discount tire in Glendale. As of 06/21/2016 I have had no response from anyone at Peoria Ford. It is amazing to me that they are so adamant about getting the customer to give them an excellent review in the on line survey but they don't do what it takes to earn it. I will be having my service done at Sanderson ford from now on. More

Car Damaged in Service Peoria Ford service sucks! Took my car in for Zeteck paint treatment & they damaged my car, dented & chipped paint on fender. Of course they denied it Peoria Ford service sucks! Took my car in for Zeteck paint treatment & they damaged my car, dented & chipped paint on fender. Of course they denied it, the service director Mike practically called me a liar. Avoid Peoria Ford, at all costs.? More

Bad oil change I went to them back in May for service but the darn sales dept keeps calling me about once a month. I will NEVER return for service again. Had my 20 I went to them back in May for service but the darn sales dept keeps calling me about once a month. I will NEVER return for service again. Had my 2010 F-150 in for standard oil change, told them was taking a long trip and needed to be sure it was ready and that my fluids are low. Said they would take care of it, give it a full inspection, and even wash it. They tell me its all done and upon inspection my tires are in the yellow zone and should be replaced soon. How do they figure? My new BFG's were only 3 months and 3k miles old!! I get to the truck grease hand prints all over the hood, no wash, ALL fluids still low!! Did they even look? To ad insult to injury I notified them of all my complaints asap in the CSR report they sent me. Took a full 6 weeks for them to respond to my email complaints. Never again will they get another dime. More