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348 Reviews of Peoria Ford - Service Center
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August 05, 2019
Horrible service dept run by a real jerk They never touched my truck for the first 5 days and we never heard back from anyone until I left a stern voice message for the horrible service direc They never touched my truck for the first 5 days and we never heard back from anyone until I left a stern voice message for the horrible service director Keith Covey on the 5th day. They had the truck for warranty repair for 13 days, didn't fix the problem, when we called back telling them the truck was not fixed, jerk Keith Covey told us not to bring the truck back to his service department. We wouldn't anyways because they were so terrible, seems to be dishonesty going on there, advisor says one thing, director Keith Covey says the opposite.... Bought 3 new trucks from them in the past 18 months, you'd think the GM Pat Hickey would have returned my call after hearing of the terrible Non-service coming out of his service department, and his jerk of a service directors mouth.. Worst service experience I've ever had. More
by Amy C
Employees Worked With
Keith Covey, General Sales Manager, Pat Hickey
July 23, 2019
Lacking Customer Service Made an appointment at 10:20 AM for warranty work on my truck. When dropped off (20 min early) was told they would not even look at it till 5 PM, bec Made an appointment at 10:20 AM for warranty work on my truck. When dropped off (20 min early) was told they would not even look at it till 5 PM, because they were very busy. 5:30 PM was told they did not have the part and it would have to be ordered. Now, if they would have looked at the vehicle at the scheduled time, they would have been able to order the part and possibly have the vehicle ready on time. EVERYONE is busy these days. Don't schedule an appointment if you can't work on the vehicle. More
by retired
Employees Worked With
Spoke to three different employees.
July 12, 2019
Indifferent Customer Care I made an appointment earlier this week with "Jason" to replace a broken tailgate handle on my 2010 Ranger. I confirmed the part was available. I arr I made an appointment earlier this week with "Jason" to replace a broken tailgate handle on my 2010 Ranger. I confirmed the part was available. I arrived, as advised, at 8:00 am. Jason then informed me that "we are a little backed up" and the repair would have to wait until Monday, 7/15. I work for a living and took off the day in order to have the repair done today and not Monday. No attempt was made to contact me via phone call, email or text and reschedule. I purchased the tailgate handle at Peoria for $31.00 and will have it installed elsewhere. Advising customers to return at a later date for the Dealership's convenience reflects a lack of integrity in your Service Department. More
by jonm3625
Employees Worked With
Jason
June 18, 2019
New battery, Don't buy a battery here. My mom 77 y/o bought her battery here. He car died. I tried charging the battery, it wouldn't charge. Pulled it took it to Don't buy a battery here. My mom 77 y/o bought her battery here. He car died. I tried charging the battery, it wouldn't charge. Pulled it took it to Peoria Ford. They stated "it's bad but we can't replace it without seeing the vehicle." So I reinstalled the battery, pushed the vehicle out of the garage, jumped it. Took it the car and battery back to the Fird Dealership waited for them to check it and honor the warranty. Waste of four hours, total crap at Peoria Ford... never again. Hey Pat Hickey your dealership isn't costumer friendly...... More
by Firefighter#2
Employees Worked With
Mike, Keith Service Manager
May 27, 2019
HORRIBLE!!! I bought my first car at Peoria Ford, I got a used one for WAY more than it was worth. Just started a new job driving 120 miles both way so I was in n I bought my first car at Peoria Ford, I got a used one for WAY more than it was worth. Just started a new job driving 120 miles both way so I was in need of a new car. We got everything figured out, they put me in a new 2019 Ford EcoSport with only 21 miles. I had to go back a week later to give them my deposit on the car and at that time they told me they have to take my car back because no banks would accept me. They didn't even try to get me into a cheaper or used car. I will NEVER go back here or recommend them to ANYONE!! I even asked to make sure the sale went through to the banks and I was assured it did! I also have two children to provide for so now I don't have a car I need another plan. THANKS FOR NOTHING PEORIA FORD!!! More
by KimK
Employees Worked With
Dont know
May 02, 2019
My Favorite Place Always go to Peoria Ford for all my work on my Ford F150. Today brought it in to get my front side windows tinted. Love hanging out while the work get Always go to Peoria Ford for all my work on my Ford F150. Today brought it in to get my front side windows tinted. Love hanging out while the work gets done. Friendly people, lots to look at and do. More
by Lulu
Employees Worked With
Logan
February 15, 2019
Convenient and thorough Had a good service Advisor who kept me informed. Prices a bit higher than in Oregon, but the job was done right. Next time I’m in town and need servic Had a good service Advisor who kept me informed. Prices a bit higher than in Oregon, but the job was done right. Next time I’m in town and need service, I’ll return to Peoria Ford. More
by Ko
Employees Worked With
John Haines
February 07, 2019
Did a great job on my recall They handled my recall repair very well. They kept me informed, but i did not feel pressured or upsold. I will be returnng to this dealer for future They handled my recall repair very well. They kept me informed, but i did not feel pressured or upsold. I will be returnng to this dealer for future service. More
by Jwilleyaz
Employees Worked With
Mitch Rhodes
February 06, 2019
Great customer service Appreciated the Lyft ride while our truck was being serviced. The contacts we received via email and phone were very helpful in getting the informati Appreciated the Lyft ride while our truck was being serviced. The contacts we received via email and phone were very helpful in getting the information to us. More
by BrownTruck
Employees Worked With
AJ
February 03, 2019
F-250 Def Heater replacement Our check engine light came on and they determined that the def heater was bad, Carlos checked with the extended warranty company and everything was c Our check engine light came on and they determined that the def heater was bad, Carlos checked with the extended warranty company and everything was covered, they ordered the parts, told us it was fine to drive and called us when the parts arrived and we scheduled a time for the repair, all is great now thank you Carlos for taking good care of us. Rick Maxwell More
by Rickshd
Employees Worked With
Carlos Luna
