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Peoria Ford - Service Center

Peoria, AZ

4.2
348 Reviews

348 Reviews of Peoria Ford - Service Center

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May 13, 2022

Purchased a brand new F-150 from Peoria Ford. All is well until it needed service. The service department is terrible. Don't keep appointments. No communication. Inefficient. Pretty much a More

by bo1959.cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Hubler
May 16, 2022 -

Peoria Ford responded

Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We’re concerned about the lack of communication you mentioned as we require all of our Service team to provide every customer with detailed updates. We are unable to identify you by this screenname but we would like the opportunity to speak with you to get additional information regarding your visit so we can address your concerns. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.

May 03, 2022

I was having problems with my new 22 F 250. My sales rep Blake, got me connected to Michael Quinton in the service department. Quinton stuck with my problem until it got resolved. He even put More

by 529Delta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Quinton, Blake, Beverly,, Rob Hubler
May 04, 2022 -

Peoria Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

March 05, 2022

What happened in the last year where you call to schedule an appointment but they do not schedule a day and time for you during that call? I have bought cars here and serviced them exclusively at the same d More

by 63 Bravo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
That call center person
Mar 08, 2022 -

Peoria Ford responded

We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

November 13, 2021

BL: Go to any other Ford for a better experience, it can't get worse. Bought a truck here and get it serviced here regularly. The service department is absolutely terrible. They told me they were ord More

by Sal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Adam, Kody, Justin
Nov 15, 2021 -

Peoria Ford responded

Sal, this is discouraging to hear as we want to provide our customers with great communication. While there are significant parts delays nationwide our team should be providing you with timely updates and we apologize you experienced this. We are unable to identify you by this screenname but please contact Beverly Woodhull, our Customer Service Manager, at 855-971-8355 at your earliest availability so we can get you the information you are looking for.

July 14, 2021

DO NOT go there! Poor communication, costumer service and untrustworthy. They pretended to do diagnostics, tried to charge $150 without ever giving me a quote and told me I needed to replace a part that was More

by DL01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CL
Jul 15, 2021 -

Peoria Ford responded

Our team prides ourselves on providing professional, customer-focused service. Our service technicians perform detailed diagnostic tests on every customers vehicle to determine all possible issues. After your diagnostic was performed our team shared that the battery needed to be replaced and it was possible that the module communicator may need to be as well. We suggested that we start with a battery replacement to see if that fixed the issue. If it did not then the module communication system would likely need to be replaced next and gave you an idea of the cost. We did not charge the diagnostic fee since you declined the battery replacement. We are glad to hear you did get the battery replaced and hope that continues to address your vehicles issues. Should you have any additional questions or if the issue continues please give us a call and we will be happy to help.

Jul 15, 2021 -

DL01 responded

Communication was extremely poor then. What I was actually told was that the module was burnt and they HAD to order the new part (cost was over $500) as fast as possible to arrive maybe by Friday. They never said anything about changing the battery first to then assess the module. This is just not true. If that was communicated instead of saying "it has to be replaced because it IS damaged and will cost several hundred dollars" I would have left my car to get the battery replaced. Also, they failed to ever mention about any charges for diagnostics. Therefore, this was never approved by me. Again, I would have likely said yes if further diagnostics, apart from the 20 sec that takes to check the battery were needed.

July 12, 2021

Brought my wife’s car in to be fixed $1000.00 later same issue. I feel like it’s impossible to find a reliable mechanic anymore. If you google the issue you can probably figure it out. Super irritated being More

by tsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Commercial service
June 22, 2021

11 Days with my F150 Shelby 20 w / service department, no proactive follow up, no loaner, small ford recall issues, extremely disappointed. easily avoided, a complete waste of time More

by Jbooneh
Recommend Dealer
No
Employees Worked With
Johnny; Justin
May 30, 2021

Last week i made an online reservation for a 25K service on a used 2018 Ford Edge that I had purchased late last year from another non-Ford dealer. It was an easy and quick process to make the reservation. More

by happy rv man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johney Haines
Jun 01, 2021 -

Peoria Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 19, 2021

Been buying cars for years and this dealer has been by far the worst experience, from sales to finance to service. They do not care about you, no matter what you heard on the radio. Also, do not be fooled More

by Christian Zayas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales, Finance, Service
Apr 22, 2021 -

Peoria Ford responded

Christian, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

March 24, 2021

I have a 2017 Ford Edge I purchased out of state to use at my home in AZ. Fortunately Peoria Ford is close to my home. Service there has been nothing short of excellent. Started with a bad windshield & i More

by John S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Croner
Mar 25, 2021 -

Peoria Ford responded

John, our reputation is one of our top priorities. Your positive review is what we are always striving for!

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