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Peoria Ford - Service Center

Peoria, AZ

4.2
348 Reviews

348 Reviews of Peoria Ford - Service Center

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October 31, 2023

had great service customer relationship was excellent would definitely go back. Thanks. Forward for a great experience. More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly , Rob Hubler
Oct 31, 2023 -

joe responded

good

Oct 31, 2023 -

joe responded

thanks

October 18, 2023

I had the pleasure of receiving exceptional support from Cliff during my recent visit to Peoria Ford, and I must say it was a top-notch experience. From the moment I walked in, Cliff and I engaged in multip More

by redmustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Levinsky
Oct 23, 2023 -

Peoria Ford responded

Thanks for the feedback! We appreciate your business and hope we can assist you again in the future.

September 28, 2023

Had a short block replaced in my 2018 Ford Fusion October 2022, which Ford covered because it was a problem they were having with Fusions. In late August 2023, with only around 35,500 miles on the car (aroun More

by sallymeana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Quinton
Oct 09, 2023 -

Peoria Ford responded

Sally, we take accusations very seriously and we want to speak with you directly to understand more details of this situation. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.

Oct 10, 2023 -

sallymeana responded

These are not “accusations”, just an an accurate account. I will call you, but feel uncomfortable you’re using that terminology. We don’t often post a review, but felt compelled after having corroborating information and not wanting anyone else to have our experience.

August 27, 2023

eoria Ford Shameful! Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? More

by smilingteacher13
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Aug 31, 2023 -

Peoria Ford responded

Amy, we're disappointed to hear there was an issue related to your vehicle. We would be happy to go over our findings and proposed resolution given by our Ford Certified technicians. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

August 17, 2023

Peoria Ford are a bunch of liars . I brought my car in on a Friday never offered me a loaner car. Said I would have to pay 50 dollars for one . I see here people got loaners . I brou More

by lauramcollins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
August 13, 2023

My Ford Mach E had no AC. I called around to 4 nearby dealerships and none of them were able to get my car in for service for over a week. However, when I called Peoria Ford, More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 15, 2023 -

Peoria Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

June 15, 2023

The worst experience with Customer Service. There is no follow up from the Service department or "Management." I dealt with Jacob in the service dept who would go all day before giving any upda More

by MarisaL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hubler
Jun 20, 2023 -

Peoria Ford responded

Marisa, we're disappointed to hear you weren't satisfied with your service visit and you feel there's been miscommunication thereafter. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.

March 13, 2023

My vehicle has been at this place for over a month. My service advisor never returns calls or emails. Claims to have “tried to reach me” but my number and email have never changed. Vehicle is in for a More

by Jgg899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackenzie (service advisor) Mike (service manager)
January 05, 2023

Have new pickup from them and can not get service. Don't buy there as I could no even get recall work done, More

by drebb1944
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department, Rob Hubler
November 17, 2022

I used them before when Adam was a Service Writer and was very Happy. Adam is gone so I dealt with McKenzie. I told her I received an email from Ford that I earned enough for a Complete Service and that ther More

by growlybear90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
McKenzie Bensen
Nov 28, 2022 -

Peoria Ford responded

We’re disappointed to hear you weren’t satisfied with your service visit. We want to address your concerns further to see if we can turn this situation around. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.

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