348 Reviews of Peoria Ford - Service Center
I had the pleasure of receiving exceptional support from Cliff during my recent visit to Peoria Ford, and I must say it was a top-notch experience. From the moment I walked in, Cliff and I engaged in multip Cliff during my recent visit to Peoria Ford, and I must say it was a top-notch experience. From the moment I walked in, Cliff and I engaged in multiple discussions about my beloved Mustang throughout the entire process. His commitment to keeping me informed with constant updates truly stood out. The journey began with the quick service team, and when my Mustang required some extra attention, it seamlessly transitioned to another department. What sets Cliff apart is his proactive approach in keeping me in the loop regarding every new development. His communication was not only informative but also conveyed a genuine sense of politeness and professionalism. Before this experience, I had reservations about entrusting my vehicle's maintenance to a dealership, as I always held the belief that they might be more interested in their bottom line than customer satisfaction. However, my interaction with Cliff completely shattered those preconceptions. He added a very personal touch to the service, which made me feel valued and appreciated as a customer. My experience with Cliff at Peoria Ford was not just about great service; it was about building a relationship and ensuring that my Mustang received the best care possible. I couldn't be happier with the outcome, and I'm now looking forward to referring my friends to bring their Fords to this dealership. Thank you, Cliff! More
Had a short block replaced in my 2018 Ford Fusion October 2022, which Ford covered because it was a problem they were having with Fusions. In late August 2023, with only around 35,500 miles on the car (aroun 2022, which Ford covered because it was a problem they were having with Fusions. In late August 2023, with only around 35,500 miles on the car (around 5000 after the new short block), the car died on a busy highway. It was towed to Peoria Ford. About a week later the service department called stating “a rock” had shred the timing belt and broke a sensor. They said this was “road hazard” and not covered by the Extended Warranty we had purchased from them or Ford. We were told we would need to pay for the repair. We had several conversations about how this could happen, especially when there is a shield that protects the belts. The service manager refused to listen, stating it’s a common occurrence. He did not produce the belt or rock, but did come up with “a belt” later (not sure if that was our belt or someone else’s). We had no choice but to pay and bring our car home. We consulted an expert. The unbiased expert who has decades of owning a Ford dealership and service department stated that absolutely wouldn’t happen. He immediately said that would occur if the belt wasn’t put on with the correct tension, which is what we had questioned the service manager on. I wish I had looked at the reviews for this dealership or service department, but I now understand why their reviews are so incredibly poor. I agree with other reviewers, I will not return nor recommend Peoria Ford! They are happy to sell you a vehicle, but after that, buyer beware! More
eoria Ford Shameful! Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? Instead of admitting they made a mistake they would rather charge you for something you don’t need! Is this how they treat all disabled senior women? Or everybody? Took my F250 in for a recall and oil change. After three days I had to leave a message to see if it was done; I got a text back saying the oil change was done but the recall couldn’t be completed due to my heated steering wheel. Shortly after picking it up alarms and warning light started coming on saying “service advanctrac and hill decent fault”. I immediately called an talked to the advisor and the service manager explaining I needed it looked at right away because it’s the only vehicle I have and I live 1.5 hours away. I got there at 7am and at 10:30 they told me it wasn’t anything they did but it needed an additional part at $1400.00. After asking to talk to the GM I was told he wasn’t there, but after I big enough stink he “magically” was there! I outright ask him if the tech started to do the recall then realized it wouldn’t work on my heated steering wheel. He assured me me no, but he could help me a little on the cost of the work. Yet another joke! I told him no! Immediately I went down the street to the Chrysler dealership where I know a tech and within 10 mins my truck was fixed and have had no issues. So the Ford tech had started the recall in some capacity then after realizing he couldn’t do it put it back together but did not recalibrate my steering wheel throwing my traction control out of whack. MORAL OF THE STORY: DON’T go to Peoria Ford! More
Peoria Ford are a bunch of liars . I brought my car in on a Friday never offered me a loaner car. Said I would have to pay 50 dollars for one . I see here people got loaners . I brou I brought my car in on a Friday never offered me a loaner car. Said I would have to pay 50 dollars for one . I see here people got loaners . I brought my car and because there was a warranty on the transmission control module . I had called Ford’s corporate office to find out if it was a recall or warranty he told me as a warranty. I told him the symptoms and they said it was the control modular. They had my car for three days and they told me it was the clutch that I needed a new clutch which was $3200. I told them I don’t have $3200 please just fix the control modular they said they couldn’t because that wasn’t a problem so I went and picked up my car took it to AutoZone and guess why they ran the codes and the only code that came up, was replace transmission control, module, or TCM, that’s why I’m calling them a liar so I missed 3 days of work . I am a Uber driver . Reported them to Ford corporate office. They are going to put a bad review and they were sending it to the supervisor management at Peoria Ford. Clearly because I’m a woman they think I’m stupid. This is totally uncalled for now because they didn’t fix the problem and lied about some other problem. I have to take my car to another Ford dealership to get the problem fixed so now I’m losing more days of work because they wanted to try to Screw me over by telling me it’s the clutch when the code from AutoZone says it’s that control modular. And I will tell everybody how crooked they are. Do not trust them they will tell you it’s something that’s more expensive and think you’re stupid enough to fall for their lies It’s really sad like I wouldn’t find out More
My Ford Mach E had no AC. I called around to 4 nearby dealerships and none of them were able to get my car in for service for over a week. However, when I called Peoria Ford, I called around to 4 nearby dealerships and none of them were able to get my car in for service for over a week. However, when I called Peoria Ford, Carlos answered the phone and got me right in. They gave me a brand new Bronco as a loaner and had my car fixed under warranty in 3 days! What an awesome experience!!! More
The worst experience with Customer Service. There is no follow up from the Service department or "Management." I dealt with Jacob in the service dept who would go all day before giving any upda There is no follow up from the Service department or "Management." I dealt with Jacob in the service dept who would go all day before giving any update on my vehicle even though he had the answers I was needing. Even went so far as to tell another person at Dodge that they needed to call me instead of him with an update even though he was overseeing my vehicle issues. Left multiple messages with the General Service Manager who is never at the dealership, or any Manager for that matter. Ivan and Julio in the pre-owned department cannot return any phone calls. Peoria Ford put this vehicle I purchased not even 4 months ago on the lot without fully inspecting it-there have been multiple other issues. And they refused to cover any of the cost. Even insinuated that I caused damage to the vehicle with wiring that was done. They dismissed any and all concerns that I was trying to address. Do not give this Dealership the time of day because they clearly do not value their customers time. More
My vehicle has been at this place for over a month. My service advisor never returns calls or emails. Claims to have “tried to reach me” but my number and email have never changed. Vehicle is in for a My service advisor never returns calls or emails. Claims to have “tried to reach me” but my number and email have never changed. Vehicle is in for a blown engine caused by a faulty oil pump that FORD knows about. I work delivery and haven’t been able to work in over a month. I get the run around every time I call. I need to work to pay my bills and I’ve asked them a few times about rental cars and again, I get told I’ll get a call back and don’t. I’ll never buy another Ford and I will never bring my car back to this place. These people are not in it for customer service. At all More
I used them before when Adam was a Service Writer and was very Happy. Adam is gone so I dealt with McKenzie. I told her I received an email from Ford that I earned enough for a Complete Service and that ther very Happy. Adam is gone so I dealt with McKenzie. I told her I received an email from Ford that I earned enough for a Complete Service and that there was a Recall on my truck. I dropped it off at 7:00am and at 1:19pm called and was told it was ready. When I picked up my truck I was charged $343.74 for the service and the recall was not addressed. The next day I called at 2:13pm and LM for the service manager Mike to call me back. I was told 15-20 minutes. at 3:38pm I called again and LM for Mike that I appreciated the call back and I would put this in my review. I did get a call back. At 3:51pm and we discussed what had occured. My main concern was that the service writer did NOT listen to me. Mike was willing to do what it would take to keep me as a customer and apologized. I told him he lost me as a customer, but I called to bring this to his attention. Moving forward I will find another dealer. More