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351 Reviews of Peoria Ford - Service Center
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Verified Customer
August 08, 2024
A number of recommended (not required) services were emailed to me for review and approval. I was in the facility waiting and felt that the service advisor should have come and explained the recommenda emailed to me for review and approval. I was in the facility waiting and felt that the service advisor should have come and explained the recommendations to me since they were not that obvious. An opportunity for face to face customer interaction was missed and I probably would have accepted more of the recommendations if they had been explained to me. More
by andersonjw
Employees Worked With
Spencer Syvinski
August 08, 2024
Fast and professional service! Would definitely recommend this dealership! My first time here and it wa a great experience! Thanks! Would definitely recommend this dealership! My first time here and it wa a great experience! Thanks! More
by Latishaandjordan07
Employees Worked With
Jorge (Service)
August 08, 2024
Can was quick and efficient! He knew exactly What he was doing! I love the Ford Mobile service! We are retired and have one vehicle. This service allowed us to keep ou He knew exactly What he was doing! I love the Ford Mobile service! We are retired and have one vehicle. This service allowed us to keep our vehicle at home instead of a 48 hr turn around in the shop! More
by JCCLARK64
Employees Worked With
Can - Service
August 08, 2024
Peoria Ford is the best Ford dealer I have experienced. I have been a Ford customer for 45 years. I have been a Ford customer for 45 years. More
by JOHNRAMBO1954
Employees Worked With
August 08, 2024
Carlos my service advisor was absolutely amazing, he answered all my question, dealt with car shield which I know was a nightmare for him. Never once got frustrated with me. Carlos deserves a huge congr answered all my question, dealt with car shield which I know was a nightmare for him. Never once got frustrated with me. Carlos deserves a huge congratulations and a raise. I will always come back to Peoria ford as long as Carlos is there. good job Carlos and thank you for everything. More
by SLOTITAN00
Employees Worked With
Carlos Luna-Aispuro
August 08, 2024
I’ve given Peoria Ford so many chances. Every time I leave more disappointed than the last and I honestly don’t know why I went back so many times. It’s close to my house, that’s why. But t Every time I leave more disappointed than the last and I honestly don’t know why I went back so many times. It’s close to my house, that’s why. But today you lost a customer. Today was just like the last two times I went in for an oil change. Their “Quick”lane oil change, even with an appointment, takes almost 3 hours every time. The handwritten reminder sticker they applied says my next oil change is due in 8,547 miles, so pretty sure that’s not even for my truck. Curious if the lack of attention to detail with paperwork translates to the work they do on our vehicles. Go to Autonation Ford Scottsdale instead, always a great experience. It’s well worth the drive. Actually where I purchased the truck, because Peoria Ford sales is also a miserable experience. EDIT: So their lack of attention to detail does in fact carry over into their work. Last night I discovered that the tech neglected to reattach the lower engine shield on my truck, resulting in it flapping around down there inches from the roadway. So now I’ve wasted 4.5 hours over two days just trying to get an oil change and fix their errors. Do better Peoria Ford. You are an embarrassment to the Ford brand I’ve been loyal to for 24 years. More
by Tom DeYoung
Employees Worked With
None of these
January 03, 2024
I made the horrible mistake of going to this dealership. I purchased a new key fob for a 21 Edge. It cost over $300 for the item and cutting the key and I was lead to believe the programming was included. I purchased a new key fob for a 21 Edge. It cost over $300 for the item and cutting the key and I was lead to believe the programming was included. NOPE, AFTER the fob had been cut I learned at the appointment it would be ANOTHER $100 for programming. OK, round 1 to Peoria Ford for duping the customer. After 90+ minutes the fob was finally completed. HOWEVER during that time I was threatened with arrest for trespassing, was told my 30 day old cabin air filter needed replacing among other "services" sent to me by text. I told them I couldn't wait for any further services based on a simple programmin taking over an hour and a half. Probably take these guys 2 weeks to complete simple maintenance for a much higher price. Bait and switch operation, try to replace good parts to make money off unneeded services and threatening an unhappy customer with arrest pretty much says what type of operation this is, silence the customers. ONE TO AVOID. More
by reppoc583
Employees Worked With
Service dept, Rob Hubler
