Penske Honda of Ontario

We had an appt for service at 11am. Arrived at 10:45 & was told it would be 1.5 hours. We waited. At 12:15 we were told our car was next to be serviced. I asked why have an appt if it d Arrived at 10:45 & was told it would be 1.5 hours. We waited. At 12:15 we were told our car was next to be serviced. I asked why have an appt if it doesn’t mean anything. I was told they were busy. Again why an appt. We finally received our car at 1:20. No courtesy car to take us anywhere else to wait. Our service rep Fred was very helpful & he was at mercy of service. More

Repairs completed in a timely manner, price is always as quoted. My service representative Leena always kept me updated and went above and beyond to accommodate me. quoted. My service representative Leena always kept me updated and went above and beyond to accommodate me. More

They did everything to make customer happy. I will suggest this service center to my friends. I will suggest this service center to my friends. More

I did not buy my Honda from here but I should have. This place is awesome! Salam (service team member) is amazing makes you feel like more than a customer!!! Every time I come in for service or mainten This place is awesome! Salam (service team member) is amazing makes you feel like more than a customer!!! Every time I come in for service or maintenance I never have problems and leave more than satisfied! Salam is friendly, helpful, and honest! I will not see anyone else but him! The employees all look happy like they actually enjoy their jobs (well 95%) of them but to me 95 is still an “A”. I have a Honda dealership less than a mile from me but I rather drive 15 miles to come see Salam and Penske Honda but it is worth it! More