Penske Honda

Not sure where to start, but I'll be brief. I would avoid this dealership when purchasing a new auto at all costs. Song Park, Internet sales executive accepted my offer to purchase a 2013 Civic 2013 Ex avoid this dealership when purchasing a new auto at all costs. Song Park, Internet sales executive accepted my offer to purchase a 2013 Civic 2013 Ex L for cash and trade in. When I showed up to take delivery of the auto the price had increased by 28%. I walked out of the dealership, without the car feeling completely lied to and deceived by Mr. Park's sales tactics. Should this e-mail finds its way to anyone who can make a difference, I have an e- mail exchange between (Penske Honda)with Mr. Parks signature that was clear on the sale opportunity only to be exchanged on my arrival with an increased price. Overall, no wonder buying new cars has such a bad imagine, at least Penske Honda has earned the it. More

Returned to John Bolen to purchase our 4th car through him. I was going to turn in my current lease a little early and get a 3 year lease on the new Accord. To be honest, I didn't do any up-front invest him. I was going to turn in my current lease a little early and get a 3 year lease on the new Accord. To be honest, I didn't do any up-front investigation prior to my visit as I assumed that John Bolen, and Penske Honda, would treat me right given that this was my FOURTH car with them. Boy, was I WRONG. John took my current vehicle in to be appraised and then we went for a test drive. I asked John if I had any equity in my leased vehicle, based on his appraisal, which could be applied to the lease of the new vehicle. John informed me that I was "upside down" on my lease by $219, which meant I owed them money. This is IMPOSSIBLE on a closed end lease. The car was in great condition and actually 4,000 miles UNDER the 36K I was allowed for the term of the lease. (Other dealers later appraised my car as having equity.) I could return it FOR NOTHING. I called John on this and he agreed and said he would get it waived. Nice try John. After the test drive, John brought me a very high lease number for a new Accord. I knew it sounded high, so I asked him what MSRP he had based his lease on. He went back to the office and returned with a MSRP that was almost equal to the sticker price. We looked at it together and he knew he was caught. He informed me that something must be wrong and returned with a new number that was still too high. Long story short, I eventually walked out. I went home and got on the internet and the phone. Within 20 minutes, I had 4 better quotes than Penske offered AND for a better Honda (the one with leather). I definitely would not recommend Penske Honda to anyone. BUYER BEWARE OF THESE GUYS. More

Mark Robinson and Dan Jordy were low pressure, straight forward and honest throughout the process. Because of my work schedule it took a few days to get the deal done, but Mark stayed with it even calling forward and honest throughout the process. Because of my work schedule it took a few days to get the deal done, but Mark stayed with it even calling me on his day off. The management and service staff were very professional and friendly. I've been buying cars for over 30 years, and would rate this as my best experience ever. I would highly recommend Mark Robinson and the rest of the staff at Penske Honda! More

Had to determine how to fix a Pilot 2005 patial closing sunroof, due to driving into the garage with a cargo rack on top in 2006. Created a small dent in the middle of the top roof metal ridge. Small dent sunroof, due to driving into the garage with a cargo rack on top in 2006. Created a small dent in the middle of the top roof metal ridge. Small dent, sunroof would close only 90%. The service claim was the entire sunroof, seals, trim, and interior roof rag would have to be removed, possible paint/body dent work. I gave it some thought, car was new then, estimate was $398.00 dollars. I returned the car for repair, the next day, but after applying clear silicone, clear scotch tape to monitor what was removed. I picked the car up, the dent was there, but the sunroof closed. The cost was exactly $398.00, as I remember. The work order had nothing written on it but repaired. I was called back so shortly, I was confused-that amount of work was done so quickly. They simply used a screw driver, raised the dent part catching the movement, job done, dent/scratch there. Time on card, .20 minutes. The Penske Honda service ripped our family off regarding the labor, materials, and did not even bother to hide the fact. Went back in 2012, to sell/upgrade to new auto, offer 4k, car was in excellent shape, 105k miles, prior offers 9k to 12k. I walked out, and swore to never come back again. Yan Xia Mai. I am minority woman, with a minority husband, who is not stupid and has Master Degree in Chemistry. I love catching people thinking we are stupid!! Be careful, it is all about ripping off, from politicians to the Penske Corporations. More

Song Park was extremely knowledgeable and responsive to all of my questions and needs. He is the best salesperson I have ever dealt with and I hope to do business with him again. all of my questions and needs. He is the best salesperson I have ever dealt with and I hope to do business with him again. More

Excellent experience from start to finish. Sales people were friendly, helpful, and pretty relaxed. Finance person was great -- going through the process step by step -- being very open. It was a much bet were friendly, helpful, and pretty relaxed. Finance person was great -- going through the process step by step -- being very open. It was a much better experience than I the experience I had at another dealership where I felt rushed and financing information was hard to get. This dealership seemed to be a first class operation with a focus on customer service. More

DO NOT TRUST THIS DEALERSHIP!! I made an apointment earlier this week to look at a specific car the next night. I was assured that I would be notified if the car sold before my appointment. The next earlier this week to look at a specific car the next night. I was assured that I would be notified if the car sold before my appointment. The next day when I was getting ready to make the hour drive to Penske Honda, I decided to call them to make sure the car was there since I had not received a phone call. The guy that answered told me that the salesman I was supposed to meet with was off and the car was not there. He tried to get me to drive down anyway to look at their other used cars. I made it clear that the car I had planned on looking at was the only car I was interested in. After a while he admited that his manager took the car home and wasn't bringing it back. Then, he says to me "you can still buy the car", as if I would buy a car without even looking at it first!! The next day, I recieved an unapologetic phone call from the original saleman letting me know that his manager "might be buying the car", but I could come down and look at their other cars. What kind of manager takes a car home to buy when a customer has made an appointment to look at it? SKETCHY!!! More

Everyone was very friendly, straight forward, and honest. No tricks or gimmicks! We received a very fair deal with no pressure. The dealership has a first class facility which includes a nice play area fo No tricks or gimmicks! We received a very fair deal with no pressure. The dealership has a first class facility which includes a nice play area for children. We would highly recommend Penske Honda. More

My sales person consistently demonstrated an interest in what I was looking for in a car, budget constraints and what was needed to close the transaction. She was most knowledgeable about the product, but m what I was looking for in a car, budget constraints and what was needed to close the transaction. She was most knowledgeable about the product, but more importantly, was very personable and customer centered! More