Penske Honda

Painless Our experience at Penske was wonderful It was a very busy day at the dealership, and shopping for a vehicle is not one of my favorite things. I neve Our experience at Penske was wonderful It was a very busy day at the dealership, and shopping for a vehicle is not one of my favorite things. I never had the impression that the staff was rushed or didn't have time for us. I knew what I wanted when I came in and what the going rate was, so there was not a lot of time spent haggling over the price or trying to up sell u, which I really appreciated.. More

Great people to work with The staff at Penske Honda made the car buying process easy and stress free. Nobody tried to push me into buying extras I did not want. They helped m The staff at Penske Honda made the car buying process easy and stress free. Nobody tried to push me into buying extras I did not want. They helped me find the right vehicle at a great price. I would highly recommend them and will use them for my next purchase. More

Not an Enjoyable Experience My wife and I stopped by Penske on a whim around 2/16/15. We were shopping for a '12/'13 CRV with low miles (20-30k). We found the car we were looking My wife and I stopped by Penske on a whim around 2/16/15. We were shopping for a '12/'13 CRV with low miles (20-30k). We found the car we were looking for very quickly, and in the color/trim we preferred (gray,exl). Test drove went smoothly. We were awaiting an insurance check for a totalled vehicle from a week prior so decided to come back 2 days later for the vehicle when the check arrived. The overall buying process was fairly smooth. I have to say however that our salesman had some pretty poor negotiating skills. Demeaning and patronizing the customer usually isn't a good approach even if you couldn't go as low as I'd liked. I still feel I paid a fair price, got a great warranty and enjoyed working with Frank in finance and Zach McVicker, sales manager. Unfortunately the fun stopped there. Within 3 hours of leaving the lot we realized the drivers side climate control was not heating. Took it home, tried to turn it back on and found the battery had died. Not a great way to start off with a vehicle. I called first thing the next morning and was directed to our salesman Mark Robinson, whom proceeded to not address my issues and addressed me again with a rude, unprofessional attitude. Took the vehicle in and dropped it off with Zach who promised they would take care of replacing the battery, fixing the climate control, and getting me a rental car free of charge (obviously). Mind you we purchased a CRV, I was rented the smallest car they had, some Ford Fiesta. I felt this would've been an easy way for the them to serve us better by putting us in something comparable or at least least a full size car, frustrating to say the least. We called the next morning after being told the vehicle would be ready the evening before. We were told to head on over. We drove all the way to the dealership (30mins) to be called 5 minutes before I said I'd be there and be told that our vehicle would not be completed for another 2 hours. We had 4 inches of snow come down that morning and I'm in a rented Ford Fiesta that can barely get around, again very frustrating. We finally picked up our CRV,seems to be working properly now. Overall the car seems great (price, warranty, etc) however the customer service and salesman we worked with just seemed completely sub par. I work in a customer service capacity and the way my experience went and the stress associated with it I wouldn't wish on anyone I worked for. I don't know how much you have to spend here to get treated well but apparently we didn't spend enough. We will be buying our next vehicle and servicing our new Honda elsewhere, you might considered looking elsewhere as well. More

Ms. Latise When I was in a car accident on 8/2/14 then the next 2 days later one of the reps from collision repair center, Tom DeYoung was very much friendly and When I was in a car accident on 8/2/14 then the next 2 days later one of the reps from collision repair center, Tom DeYoung was very much friendly and respectful person I have ever seen. I appreciated the way he worked very hard and handled my claim really very much smoothly. More

Great experience Such a GREAT experience!!! Everyone there did their part to help me make one of the biggest and first decisions of my life. So helpful and so thoughtf Such a GREAT experience!!! Everyone there did their part to help me make one of the biggest and first decisions of my life. So helpful and so thoughtful. Can't get over how great of an experience it was and I already miss them all haha LOVE my new 2014 Honda Civic!!! More

The reason for rating the Quality of Work area a bit lower is that, on one visit, the technician did not re-attach one of the spoiler pieces. The main reason why I took this particular issue to the deal lower is that, on one visit, the technician did not re-attach one of the spoiler pieces. The main reason why I took this particular issue to the dealer in the first place was so that they could disconnect and re-attach the spoiler without destroying any of the plastic. When I said something, they made the situation right and even changed a brake light for me without charging. Oil changes have always been satisfactory to my knowledge, though I have never checked the oil myself. More

Awfully bad experience in buying a car. Made an Awfully bad experience in buying a car. Made an appointment with the internet lady, but she didn't appear at all after many calls. The lobby salesmen Awfully bad experience in buying a car. Made an appointment with the internet lady, but she didn't appear at all after many calls. The lobby salesmen don't want to have anything to do with the internet sales people. So they just sat there for me to wait for this internet lady. This lady somehow didn't introduce herself , didn't greet me, didn't even look at me when I was waiting in the lobby. I knew that was her walking around the lobby after another nice gentleman pointed it out. More

I purchased a 2006 Audi A6 4.2L from Penske Honda at 96th St and Keystone Ave. Salesmen were not pushy or decieving. They were helpful and fair. This does not mean that they didn't bring in another sales St and Keystone Ave. Salesmen were not pushy or decieving. They were helpful and fair. This does not mean that they didn't bring in another sales manager to try to convince me to pay more than I was willing to. I took the vehicle to a mechanic and found a potentially expensive future repair, but Penske Honda did not try to cover this up or be dishonest about it. After negotiating and getting the car inspected for a couple weeks, I was able to work out a deal with Penske Honda that I think satisfied both sides. The finance department got me through the paperwork very quickly with no gimicks or last-minute fees. The only additional fee I paid was for the title which was under $200 and required by state law, not the dealership. I would recommend this dealership, but like with ANY and ALL car salesmen, you need to do your research and be prepared before going into a negotiation. More

Found an Accord and printed out the listing from Cars.com, which said to bring in a copy for $200 off the Internet price. When I showed it to them, they said it was a mistake and refused to honor i Cars.com, which said to bring in a copy for $200 off the Internet price. When I showed it to them, they said it was a mistake and refused to honor it. The sales manager gave me the usual b.s. about how he was already losing money on the deal (as if I'm an idiot). He blamed the mistake on Cars.com and would not make good on it. I would have walked out, but the price was good and the car was in great condition (certified). I decided not to blow the deal over $200, but Penske Honda lost all credibility with me. The finance guy was rude. The day after the sale, I called my salesman, Zach with some questions about the new tires and a recall notice I found in the glove compartment. He called me to let me know it was his day off, and that he would look address my questions the following day. That was over three weeks ago, and still no response. I will never buy another car from these guys, no matter how good a deal it is. They are unprofessional and have no integrity. There are plenty of other Honda dealers around.... More

I had some issues with the transmission and service early on, however, Penskes response to my concerns far exceeded my expectations. They genuinely care about taking care of the customer. Thank you to ever on, however, Penskes response to my concerns far exceeded my expectations. They genuinely care about taking care of the customer. Thank you to everyone there for stepping up to uphold a great reputation. More