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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
663 Reviews

663 Reviews of Penske Chevrolet Of Cerritos - Service Center

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August 04, 2024

The dealer had several add-ons that were not included in the MSRP that they insisted were non-negotiable More

by Greenapple
Recommend Dealer
No
Employees Worked With
Amir
Aug 05, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your review about your recent visit with our Sales Team here at Penske Chevrolet of Cerritos and would like the opportunity to discuss your feedback regarding the price of a vehicle. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 03, 2024

Service dept failed to fix the problem, they always insisting nothing wrong with it, bur sensors not working, they always rely on computer , they dont want test drive and check the problem More

by ARJAYBEE0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 05, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I would like to learn more about your recent visit to our Service Department regarding the sensor on your vehicle. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 02, 2024

Fast turn around, efficient, trustworthy. Very detail in their inspection of the vehicle. Great service. More

by Miguel G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shania Barnes
Aug 02, 2024 -

Penske Chevrolet Of Cerritos responded

Thanks for your kind words. We’re glad to hear you appreciated the detailed inspection and efficient service at Penske Chevrolet of Cerritos. Wishing you well!

August 01, 2024

Excellent and quick service, easy in n out of dealer. Technician was able to explain services car needed More

by nfuentez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reed Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Penske Chevrolet Of Cerritos responded

Thanks for sharing your experience at Penske Chevrolet of Cerritos. We're glad our team could assist you efficiently. Take care!

August 01, 2024

Andrea was the best service agent. I’ve been going there for over 10 years and never had the service he provided. More

by GBFAMILY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea service department
Aug 02, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your loyalty and are glad our team provided exceptional service. Thank you for choosing Penske Chevrolet of Cerritos.

July 31, 2024

The Service department it’s the worst I’ve ever experienced, lack of communication, training More

by ROXY1968.YS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Martinez
Aug 02, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Chevrolet of Cerritos. I would like the opportunity to discuss your overall experience with our Service Department and the quality of communication you encountered. Please reach out to me directly. I look forward to hearing from you. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 29, 2024

The service department was very unhelpful. The story is too long to explain through text however I hope I never have to deal with this dealer again. More

by andrewhern1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shania Barnes
Jul 30, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, I would like to learn more about your recent visit with our Service Team regarding the level of customer care you experienced. We pride ourselves on the high-quality standards we maintain here at Penske Chevrolet of Cerritos. I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

July 27, 2024

Adrian from the service department treated us with kindness and respect. He listened to what we had to say and, after the service staff looked into the issue, explained fully what the findings were. More

by JLUKJANIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
Jul 27, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for sharing your experience with our team. We're pleased to hear they treated you well and kept you informed throughout the process. Best wishes from Penske Chevrolet of Cerritos!

July 27, 2024

Service advisor Richard was very professional and prompt with the service kept me informed of progress More

by SSWRIGHT83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Cerventes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for sharing your positive experience with our team at Penske Chevrolet of Cerritos. We're glad to hear the service met your expectations. We look forward to assisting you again!

July 27, 2024

I've been coming to this dealership for many years and this is the first car I've ever had all of my services done on at a dealer.. I must have gotten lucky because my 2015 Camaro is the best car I've eve More

by G8883LAPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Service Department
Jul 27, 2024 -

Penske Chevrolet Of Cerritos responded

Thank you for your kind words and continued trust in our services at Penske Chevrolet of Cerritos. We're glad to hear your 2015 Camaro is running well and that you're pleased with the genuine parts we use. Your peace of mind is very important to us.

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