Penske Chevrolet Of Cerritos - Service Center

Maintenance of my 2010 Chevy Equinox I had reached the 90,000 mile mark on my vehicle and took it in for the recommended maintenance. Faith Fujita was my service agent. She was very nice I had reached the 90,000 mile mark on my vehicle and took it in for the recommended maintenance. Faith Fujita was my service agent. She was very nice to work with. I have been going to Penske Chevy since I had a bad experience at another dealership with the same vehicle a few years ago. During this visit the power to the facility went out after I left my car for service. Faith immediately contacted me to advise of the situation and I had them keep my car and perform the repairs as soon as the power was put back in service. The next morning Faith contacted me and advised that my car would be ready that day and provided me with a list of the mechanics findings on the car. I choose to have all the suggested work done and I picked up the car later that day. I would recommend the team at Penske to do work on your car as they are very prompt and keep you informed on the status at all times. Submitted by Peter Soriano, Chevy owner. More

Incompetent I was told after 7 days of my truck being in their shop that the noise I heard was standard wear and tear, my truck broke down two days later with bro I was told after 7 days of my truck being in their shop that the noise I heard was standard wear and tear, my truck broke down two days later with broken leaf springs, needless to say this dealership is now under investigation by General Motors for negligence and safety. Oh did I mention it's a 2014 Silverado with 9k miles "standard wear a tear" good luck with that see you court More

Routine Oil Change I did not have an appointment, but arrived just before 8AM. I was treated very well. Miguel Conrique looked up my info in the computer, noticed I ha I did not have an appointment, but arrived just before 8AM. I was treated very well. Miguel Conrique looked up my info in the computer, noticed I had two recalls that needed performing, and offered me a loaner vehicle since my one hour visit now turned into four... I was grateful, but since I did not really need a vehicle, I declined. I was taken to my office by a very courteous/professional driver. The Service was performed in a timely basis, and I was charged what was quoted. My overall visit met/exceeded my expectations for Courtesy, Professionalism, and Efficiency. All three are very important to me. More

Routine Oil Change I really enjoyed the quality of services I received at Penske Chevrolet Service department. I just went in for a simple routine oil change. Faith Fuji I really enjoyed the quality of services I received at Penske Chevrolet Service department. I just went in for a simple routine oil change. Faith Fujita greeted me with pleasant smiles and made feel comfortable right away. My car was serviced right away in a timely fashion, and did not consume my day. I am a very satisfied customer!! More

Routine Service Miguel Conrique was the staff that helped me out with my service this past week. It's not the first time he helps me out with my car service. So once Miguel Conrique was the staff that helped me out with my service this past week. It's not the first time he helps me out with my car service. So once I saw he was the representative helping me out, I felt comfort. He was very professional and accurate.He gave me an estimate wait time and I was able to go and take care of business meanwhile my car was ready. He gave me a phone call to let me know that my car was ready, washed and all. I picked up with no problem. I would definitely recommend Miguel Conrique to friends and family. Thank You Miguel. More

Oil Change Carlos Olivares was the person who helped me. He was really attentive, helpful and he kept his word on getting me out within a timely manner. The oil Carlos Olivares was the person who helped me. He was really attentive, helpful and he kept his word on getting me out within a timely manner. The oil change didn't take long and he was very thorough with changes made to my Silverado. I didn't wait over an hour. I have a two year old, so being in a place to long isn't good and we didn't have issues. More

Electrical Check-up I took my Suburban in late in the afternoon to have the charging & A/C systems checked out, Met with David Canche and he took great care of me in proc I took my Suburban in late in the afternoon to have the charging & A/C systems checked out, Met with David Canche and he took great care of me in processing my service order, and getting the truck done in less than 4 hours. Excellent service and experience. More

Great customer service Miguel Conrique helped me at the dealership and he was very courteous and helpful. Very friendly staff. Did not work with Cynthia bit wouldn't let me Miguel Conrique helped me at the dealership and he was very courteous and helpful. Very friendly staff. Did not work with Cynthia bit wouldn't let me continue without choosing name. More

Maintenance on my silvy The maintenance dept is probably the best dept of the dealership, they will get on any issue you have with your vehicle as soon as they hear about it. The maintenance dept is probably the best dept of the dealership, they will get on any issue you have with your vehicle as soon as they hear about it. They clearly make a great effort to satisfy the customer and provide that peace of mind we sought and pay for. David Canche is a highly motivated and customer friendly associate at this dealership! He went the extra mile on helping me out with a bad catalytic converter and provided me with temporary transportation. I'd give them 10 stars if I could. I couldn't speak this highly of the car exchange specialist but the maintenance service is truely Outstanding. More

Above and beyond Tony Lathan went way beyond the call of duty and dealt with my third party extended warranty company, who I know was a royal pain in the you know what Tony Lathan went way beyond the call of duty and dealt with my third party extended warranty company, who I know was a royal pain in the you know what. Thanks to him, my car was fixed and I can't tell you how friendly and professional he was throughout the entire process. More