Penske Chevrolet Of Cerritos - Service Center

went to get a car service!! my story was too long to say it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that s it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that same night, headed to work, my car got broken down on me at d freeway!! called tripleA towed it home. was late to wrk n all. following day, called this place to get it checked since got it serviced thre d other day. sucked to say, nobody wants to talk to me. ignored my call. service manager hunged up on me!! i was tired and pissed, ddnt sleep at all since i work graveyard shift!! so i called SIMPSON CHEVY at garden groove. told them my problem. they wre so nice and very accomodating. towed my car from home to their place. FYI:! WHEN THEY CHECK MY CAR, FOUND OUT PENSKE CHEVY AT CERRITOS DID NOT *PUT OIL IN IT*!! xxx!! who does that?? (STUPIDS) right? so now SIMPSON CHEVY has to fix it for me!! il cont my nxt review after i get it fixed!! sure theres going to b a court hearing for this!! jus watch. More

TRUCK STOPPED RUNNING TOWED IN. i CALLED AND SPOKE TO BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK @ 6:00PM ON THURSDAY NIGHT DROVE 1 1/2 MILES AND TRUCK DIED AGAIN. VEHICLE TOWED BACK TO DEALER THAT NIGHT. SERVICE MAN WAS OFF ON FRI.,SAT,AND MONDAY NO ONE WORKED ON MY VEHICLE. SERVICE AMANGER DAN PROMISED ME ON SAT THAT SOMEONE WOULD WORK ON IT MON BUT THE VEHILCE WAS NOT TOUCHED. HAD VEHILCE TOWED OUT OF THAT PLACE ON TUESDAY MORNING TO A DIFFERENT DEALER WHO CALLED ME AFTER 4HRS AND TOLD ME THE PROBLEM WITH THE VEHICLE. THESE GUYS DO NOT ANSWER THEIR PHONES AND THEY WILL NOT CALL YOU BACK AS THEY SAY THEY WILL. THE SERVICE PEOPLE DONT CARE ABOUT THE CUSTOMERS AND I WILL NEVER GO BACK TO ANY PENSKE DEALER AGAIN AND WILL TELL ALL MY FRIENDS TO NEVER GO TO THIS DEALER. More

This was my 4th Chevy dealer in Orange county and my experience until now was extremely bad in all aspects. I was not really expecting much. It was a surprisingly positive experience, Alan was a great experience until now was extremely bad in all aspects. I was not really expecting much. It was a surprisingly positive experience, Alan was a great professional and not only handled to change my sort of negative predisposition to the Chevrolet service centers to a very good one, but made me change my mind about getting rid of my Chevy Traverse definetely he & Cerritos/Penske have my loyalty as a customer. With a service dept like this, is worth to try their sales dept when it comes the time. Thanks Alan. More

traded the van in for a BMW. GM extended warranty sucks tried to give a cobalt for a rental while van was in the shop. service advisor told me to call corporate to get it squared away, was transfered a cou tried to give a cobalt for a rental while van was in the shop. service advisor told me to call corporate to get it squared away, was transfered a couple of times till i got to extended warranty department. person on the phone was rude all i got was a pontiac grand prix. asked for a refund for the warranty after the work was completed and traded the van in. i dont know why dealers cant call GM and say "hey this guy needs something that seats 7." More