Penske Chevrolet Of Cerritos - Service Center

Electrical Check-up I took my Suburban in late in the afternoon to have the charging & A/C systems checked out, Met with David Canche and he took great care of me in proc I took my Suburban in late in the afternoon to have the charging & A/C systems checked out, Met with David Canche and he took great care of me in processing my service order, and getting the truck done in less than 4 hours. Excellent service and experience. More

Great customer service Miguel Conrique helped me at the dealership and he was very courteous and helpful. Very friendly staff. Did not work with Cynthia bit wouldn't let me Miguel Conrique helped me at the dealership and he was very courteous and helpful. Very friendly staff. Did not work with Cynthia bit wouldn't let me continue without choosing name. More

Maintenance on my silvy The maintenance dept is probably the best dept of the dealership, they will get on any issue you have with your vehicle as soon as they hear about it. The maintenance dept is probably the best dept of the dealership, they will get on any issue you have with your vehicle as soon as they hear about it. They clearly make a great effort to satisfy the customer and provide that peace of mind we sought and pay for. David Canche is a highly motivated and customer friendly associate at this dealership! He went the extra mile on helping me out with a bad catalytic converter and provided me with temporary transportation. I'd give them 10 stars if I could. I couldn't speak this highly of the car exchange specialist but the maintenance service is truely Outstanding. More

Above and beyond Tony Lathan went way beyond the call of duty and dealt with my third party extended warranty company, who I know was a royal pain in the you know what Tony Lathan went way beyond the call of duty and dealt with my third party extended warranty company, who I know was a royal pain in the you know what. Thanks to him, my car was fixed and I can't tell you how friendly and professional he was throughout the entire process. More

Routine Oil Change I really enjoyed the quality of services I received at Penske Chevrolet Service department, on 02/25/2015. I just went in for a simple routine oil cha I really enjoyed the quality of services I received at Penske Chevrolet Service department, on 02/25/2015. I just went in for a simple routine oil change. But Faith Fujita and Inez Moreno greeted me with pleasant smiles and made feel comfortable right away. My car was serviced right away in a timely fashion, and did not consume my day. I am a very satisfied customer!! More

Service on Chevy Spark Recalls Service Manager, Carlos Olivares, was very helpful and provided me with details on the services to be performed and followed up with me when it was co Service Manager, Carlos Olivares, was very helpful and provided me with details on the services to be performed and followed up with me when it was completed. More

unacceptable customer service Heating does not work and in talking to a service advisor they have had to suffer for months. Internet does not work. No complimentary coffee or anyth Heating does not work and in talking to a service advisor they have had to suffer for months. Internet does not work. No complimentary coffee or anything. More

truck door repair i took my truck in to have the door repaired and they broke off my door handle . they had my truck 2 weeks and I complained to the manager, Inez. She i took my truck in to have the door repaired and they broke off my door handle . they had my truck 2 weeks and I complained to the manager, Inez. She said they were having problems ordering the handle THEY BROKE!!! So I took my truck back and they were going to call me when they got the handle in>>>>3 weeks later and no call from them.... THEIR SERVICE AND THE WAY THEY TREAT CUSTOMERS STINKS More

Service Miguel Conrique Of the service department was pretty sessional and efficient. He deduced right away that my turbo had failed and got me set up with a Miguel Conrique Of the service department was pretty sessional and efficient. He deduced right away that my turbo had failed and got me set up with a rental car at no additional charge since he had to order the part. He kept me updated with the cars repair progress and at no point in time did I feel worried. More

I bought a new Cruze from this dealer, which was by the way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Mic way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Micheal Carter. When I drove there on time, Micheal wasn't there. A girl called him and apparently he couldn't come, and she told me anyone at the service office can help me. I ended up "helped" by a young man whose name I didn't even get. I showed him the noise from my car, he listened for 1 second and told me that's normal, all Cruzes make that noise. Obviously not! I drove another Cruze before, which was perfectly fine. Then he changed his words and told me different Cruze makes different noise, but still the noise from my car is normal. He didn't even bother to open the hood and check where the noise was coming from. He saw me not satisfied and said "Your car is completely normal, OK!" and went back to his office, leaving me out there! All he was trying to do is to get rid of me. CHERISH LIFE, STAY AWAY FROM THEIR SERVICE OFFICE! More