Penske Chevrolet Of Cerritos - Service Center

Great service I took my truck in for an oil change and I was expecting a long wait, but to my surprise I was in and out in less than 35 minutes. Excellent customer I took my truck in for an oil change and I was expecting a long wait, but to my surprise I was in and out in less than 35 minutes. Excellent customer service and very helpful. Look forward to taking my truck again soon. More

excellent Given excellent on the service on my car, also on the service advisor, courteous employees also, sending me a reminder of the time and date for my ser Given excellent on the service on my car, also on the service advisor, courteous employees also, sending me a reminder of the time and date for my service. More

Great job My camaro needed a oil change and alignment. My representative was easy to talk to . Got it back same day with no issues. At a great price. My camaro needed a oil change and alignment. My representative was easy to talk to . Got it back same day with no issues. At a great price. More

Awesome Carlos Olivares listened to my problem and understood it perfectly. Carlos actually got off his chair, found me and explained in detail what was do Carlos Olivares listened to my problem and understood it perfectly. Carlos actually got off his chair, found me and explained in detail what was done. That is a rare quality today. Keep it up Carlos. More

Great experience with servicing my vehicle My experience at Penske was great . The service was in a timely manner Stephen Serrano was awesome checking me in. The price was great for the service My experience at Penske was great . The service was in a timely manner Stephen Serrano was awesome checking me in. The price was great for the service that was provided. More

Since 1999 David Canche was very helpful when I brought my dead van in for a battery check. I asked him to research for me some information on the recent past h David Canche was very helpful when I brought my dead van in for a battery check. I asked him to research for me some information on the recent past history of that vehicle in their shop, and he was able to quickly provide me with the answers. We have used this dealership since we moved into the area in 1999 and they have never disappointed us. I also used them to trade in one older van for my newer one. The only things we don't do there are car washes and tires. As you see, we like them a lot. More

Excellent Every time I go in to get my car service I always get excellent service Carlos Ontivares was no different h was awesome from the beginning. Before I l Every time I go in to get my car service I always get excellent service Carlos Ontivares was no different h was awesome from the beginning. Before I left he had already text me to thank me for bringing my car in. I received an email and a text that my car was ready for pickup, send me a link to pay online. When I got to the dealer to pick up my car, it was already for me just to walk in, pick up my keys and drive away! I call that excellent service!!! More

Great Every time I get my service done is always a great and easy experience Adriana Nunez is a very nice and helpful very professional answers all my quest Every time I get my service done is always a great and easy experience Adriana Nunez is a very nice and helpful very professional answers all my questions and explains them to the fullest More

Worst Service I went in to get my engine light checked in. After two hours of waiting they tell me the problem my vehicle has and that luckily it's covered by my wa I went in to get my engine light checked in. After two hours of waiting they tell me the problem my vehicle has and that luckily it's covered by my warranty. I leave my car for a day, come back the following evening to pick up my car. As I leaving the lot, my engine light is still on! I go back and tell the porter and he said they must of forgot to reset it, so there goes my car for another 30mins or so. Later that evening around 11pm, my engine light comes back on. I went 3 times to this dealer in one week and now they found something else wrong and unfortunately warranty doesn't cover it. Doesn't it really take 3 xxxx times to find that problem!? why couldn't they find that out the first time I brought it in!!! Lazy to do your job complete or what? On top of that, all those times I never received a call from the dealer about the status of my car. I always called and the person that helped me would never answer. I left about 3 voicemails until I had to leave early to work and drive down there. Very unprofessional. If it's suppose to be good service, why not call instead of sending a text! First and last time I ever go here! Should of gone to Lakewood Chevrolet like I always do!!! More

Non-functioning temp gage and A/C issue resolved Went in with a temp gage stuck at Cold and the air conditioning not working. Expected the worst. Stephen Serrano was my service advisor. The dealer fo Went in with a temp gage stuck at Cold and the air conditioning not working. Expected the worst. Stephen Serrano was my service advisor. The dealer found the problem to be a defective engine coolant thermostat housing. We agreed on a fair price for the repair and I was out and on my way the same day. In fact it was done before I expected it. I appreciate the quick diagnosis and repair. More