Penske Chevrolet Of Cerritos - Service Center

First impressions are the lead to close a sale and as someone in customer service Pavels attention to what my vehicle needed and got it taken care of the first time is as good as gold he went above and b someone in customer service Pavels attention to what my vehicle needed and got it taken care of the first time is as good as gold he went above and beyond and without hesitation thanks we were blessed. We are part of the Penske family from here on out thanks to him and his outstanding customer service experience More

I brought my Chevy Suburban to Cerritos Penske Chevrolet for a recall (brake), oil change, and tire rotation. They completed the recall and oil change, however, they did not rotate my tires and I was charg for a recall (brake), oil change, and tire rotation. They completed the recall and oil change, however, they did not rotate my tires and I was charged for the service. I know this because I mark my left front tire with a chalk mark to ensure rotation is done and done properly. When I picked up my Suburban, the chalk mark was still on my left front tire, indicating that no tire rotation occurred. I have used Penske Chevy in Cerritos for all my service needs the last 20 years. However, due to this incident I no longer have confidence in their ability to service my Suburban properly and/or truthfully and will no longer do any business with them. I notified the Service Manager of this as well as the General Manager of the dealership. Neither one has subsequently contacted me to advise of any follow up or results of any inquiry into this incident at their dealership. This leads me to believe that they are not that concerned about the quality of their service or their commitment to a 20 year customer. More

I’m very satisfied on my new Chevy equinox. I really do appreciate your services with regards to my new car. Looking forward for your next service. I really do appreciate your services with regards to my new car. Looking forward for your next service. More

For the first time I received my vehicle cleaned. I'm surprised! The staff finally is getting better I'm surprised! The staff finally is getting better More

They add all the this and give you a price when you try to negotiate the price they dropped it down. When you ask to remove any warranty or service they said yes but I will raise the price . I am not buyin to negotiate the price they dropped it down. When you ask to remove any warranty or service they said yes but I will raise the price . I am not buying from them again. More

Great customer service also was very friendly and made sure the job got done well! sure the job got done well! More

I appreciate Adrian stepping up to the plate when my original service advisor was out. This is the 2nd time where he has done so. I requested when I left that Adrian be my new service advisor. I left Pr original service advisor was out. This is the 2nd time where he has done so. I requested when I left that Adrian be my new service advisor. I left Premier Chevy in Buena Park because of the bad customer service experience. I definitely did not find that here. More

Worst dealership I’ve dealt with. They try to overcharge you on everything whether it’s a vehicle or parts on vehicle. Management is very unprofessional and I will never go to Penske They try to overcharge you on everything whether it’s a vehicle or parts on vehicle. Management is very unprofessional and I will never go to Penske Chevrolet again. More

The service department was helpful, efficient and courteous. I definitely recommend this dealership for sales or service. courteous. I definitely recommend this dealership for sales or service. More

Baron and George were remarkable did absolutely everything they could to help us and still do everything they could to help us and still do More