Penske Chevrolet Of Cerritos - Service Center

Excellent Service I've came here twice already and both times i had Carlos O as my service adviser and i recommend you go to him for everything! Excellent service! Kee I've came here twice already and both times i had Carlos O as my service adviser and i recommend you go to him for everything! Excellent service! Keep up the outstanding work! More

Painless Service Faith Fujita was helpful, quick and efficient. I was in and out of there in no time. When unexpected service comes up, it's nice to know that a trip t Faith Fujita was helpful, quick and efficient. I was in and out of there in no time. When unexpected service comes up, it's nice to know that a trip to the dealer will no put a damper in your day. More

Very satisfied Really happy with the work they did on my chevy trevers ..Very professional in every way possible Defenetly will rrecomend these dealership to all my Really happy with the work they did on my chevy trevers ..Very professional in every way possible Defenetly will rrecomend these dealership to all my friends and coworker,a very friendly dealership. More

Late Friday car problem My check engine lite came on while driving past Cerritos Auto Mall so I pulled in a safe area and pressed my ONSTAR button to get a diagnostic check a My check engine lite came on while driving past Cerritos Auto Mall so I pulled in a safe area and pressed my ONSTAR button to get a diagnostic check and they gave me two codes to have checked asap. So without an appointment my car was in their shop within 40 minutes. The car needed the camshaft replaced so I was sure I would have to leave the car overnite. But thanks to my service advisor Carlos Olivares and the great technicians the car was completed before 5:30 and the car is running great. Thanks again to timely job well done. TP Garcia More

Excellent Car Ready Service! After purchasing a Used 2015 Chevy Cruze, Jessica Lopez and the service team prepped my vehicle in a timely manner. Once my car was ready for pick-up, After purchasing a Used 2015 Chevy Cruze, Jessica Lopez and the service team prepped my vehicle in a timely manner. Once my car was ready for pick-up, I was very pleased to have the car looking shiny, clean, and new. Thank you! More

Service Department Carlos Olivares is a very helpful Service Adviser. I had my car well taken care of. I was also offered courtesy drop off and pickup. They promised the Carlos Olivares is a very helpful Service Adviser. I had my car well taken care of. I was also offered courtesy drop off and pickup. They promised the car will be done at 4PM but at 1PM I've already got the call to pickup the car. More

Great Service Car had fluid leak. Problem was analized and repairs made. Everyone was very helpful and courteous. Work was done quickly. Appreciate the service and Car had fluid leak. Problem was analized and repairs made. Everyone was very helpful and courteous. Work was done quickly. Appreciate the service and will be back. More

Defective parts replaced one part and had to order the other one. Will call when it comes in.Had last free service .all good. replaced one part and had to order the other one. Will call when it comes in.Had last free service .all good. More

Great Service, But Too Long To Complete First, let me say that I am normally more than happy with my vehicle's service needs at Penske Chevrolet. And, while my service and repairs are alway First, let me say that I am normally more than happy with my vehicle's service needs at Penske Chevrolet. And, while my service and repairs are always top notch, this time the repairs took far too long for a process that the vehicle itself normally completes without outside help. I arrived at the service department at 7:22am with Stephen Serrano as my service advisor. I explained that my 2014 Cruze Turbo Diesel needed routine oil service and the night before that the "check engine" light came on as well as the DIC indicating "reduced engine power" which followed a brief message indicating "diesel particulate filter is full, continue driving." I could tell by the look on his face that he had no idea what I was talking about, thus he was probably not at all familiar with the Diesel engine. Stephen explained that the mechanic would have to determine the fault codes, etc., but the car should be ready in "a couple hours." That seemed reasonable since I was really only having an oil service completed because the regenerating of the diesel particulate filter simply requires the engine running at high RPMs for about 30 minutes. I head home using the Penske shuttle, but I don't learn that my car is ready after two hours... Instead, it is ready after 8.75 hours. So, while my car is once again running perfectly, I don't quite understand why it took nearly nine hours to get it that way More

At Your Service. Great service! Made my service appointment via the web and showed up on the date and time specified. Carlos Olivares wrote up the service order (10, Great service! Made my service appointment via the web and showed up on the date and time specified. Carlos Olivares wrote up the service order (10,000 mi. service) upon my arrival and an hour later came for me in the Customer Lounge to let me know that the car was done. In and out in 1 hour. I would highly recommend Penske Chevrolet as well as Carlos Olivares fryer service needs. More