Penske Chevrolet Of Cerritos - Service Center

I have always had wonderful service but today they scheduled me for a recall repair without having the part and did not fix a problem with a loose part that I had asked for help with. scheduled me for a recall repair without having the part and did not fix a problem with a loose part that I had asked for help with. More

The service was really fast and very efficient and the staff were all really helpful! staff were all really helpful! More

Lack of communication and poor customer service. I have to give a minimum of 15 words, however there's nothing else to say! I have to give a minimum of 15 words, however there's nothing else to say! More

They said they fixed the problem and my car is still having the same issues. This is the second time this has happened and it’s unprofessional having the same issues. This is the second time this has happened and it’s unprofessional More

communication breakdown between the service advisor and mechanic. my car was there for SEVERAL days. I felt like they did not want to help with the issues my car was having because it was older and had to mechanic. my car was there for SEVERAL days. I felt like they did not want to help with the issues my car was having because it was older and had to deal with aftermarket parts. they even said to me that trouble shooting is time consuming and a tedious process. which i'm sure is, but why would you say that to the customer? i'm paying for their time right? there was a recall on my ignition that they said there was not. I asked the wiper fluid to be filled 3 times, that never happened even though they said it was done. they did successfully replace the battery cables. I just want someone to help me with my car issues and they gave a clear impression that they did not want to deal with trouble shooting potentially and electrical problem and dealing with aftermarket parts. i used to take my car here regularly it was always a great experience. stayed away for a few years because of $. I don't think I will be returning or purchasing my next car here because of this experience. my car is at another dealership now where they are correcting the ignition issue for free because of the recall and the alarm problem using aftermarket parts. fingers crossed they will be able to fix the electrical issue or find the aftermarket part that you couldn't. so far they seem to be finding them. More

Received an oil change with an appointment. I was in and out fast! Thank you. I was in and out fast! Thank you. More

Unpleasant experience with management and financial personnel. Emails were exchanged and my request were not met. personnel. Emails were exchanged and my request were not met. More

This was like a pit stop at the Grand Prix , they were fast and courteous…👁 fast and courteous…👁 More

I don't do reviews! I don't intend to do reviews and I will never issue reviews! I don't intend to do reviews and I will never issue reviews! More

Adrian our service advisor has always been great. He goes above and beyond. Anytime we have an issue which we have had he always handles it. Top notch service. He goes above and beyond. Anytime we have an issue which we have had he always handles it. Top notch service. More