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Penske Chevrolet Of Cerritos - Service Center
Cerritos, CA
663 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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663 Reviews of Penske Chevrolet Of Cerritos - Service Center
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Verified Customer
October 04, 2024
At least 5 people greeted me when I arrived on the lot with my car for service. Waiting time took less time then 2 hrs to fix door handle. Happy with everyone, and thank you Shania. with my car for service. Waiting time took less time then 2 hrs to fix door handle. Happy with everyone, and thank you Shania. More
by MILLIEMARINKO
Employees Worked With
Shinia
October 02, 2024
Very easy to schedule with the service center. There was a small hiccup when getting my truck serviced, but Adrian made sure he got the problem fixed right away and also threw in a free car wash f There was a small hiccup when getting my truck serviced, but Adrian made sure he got the problem fixed right away and also threw in a free car wash for having to wait a little longer than expected. More
by EGAL323
Employees Worked With
Adrian in service department
September 28, 2024
Great customer service like always from everyone there specially from Shania Barnes and Lesley Antúnez treated like part of their family specially from Shania Barnes and Lesley Antúnez treated like part of their family More
by JRVALLEJO69
Employees Worked With
Shania Barnes and Lesley Antunez
September 28, 2024
Stay away Barun Afkhamnejad Herrera sales floor manager cause if his mouth is moving his lying . cause if his mouth is moving his lying . More
by G2GPROMOTION
Employees Worked With
September 26, 2024
Avoid Penske Chevrolet of Cerritos – Poor Customer Service and Lack of Accountability My experience with Penske Chevrolet of Cerritos has been a nightmare. I purchased a used car from them, and the o Service and Lack of Accountability My experience with Penske Chevrolet of Cerritos has been a nightmare. I purchased a used car from them, and the only issues I had were with the AC unit not blowing cold air and the protective cover on the LCD peeling off. However, resolving these issues has been a drawn-out and frustrating ordeal. It took over eight weeks of constant follow-ups to finally get someone to schedule a service appointment. After taking time off work and spending money on Uber to and from the dealership, I was informed that they couldn't even fix the car because it needed to go to a Jeep dealership. This information could have been shared initially, saving me all the unnecessary hassle and expense. When I complained to the sales manager, he gave me the number for a claim in less than 30 seconds and told me I could take it to any Jeep dealership. Why wasn't this explained to me from the start? It feels like they couldn't care less about the inconvenience they caused. The entire experience was disorganized and unprofessional. The service and sales departments wasted my time and money, and I believe they should compensate me for the unnecessary stress and effort I had to resolve a simple issue. If you're considering Penske Chevrolet of Cerritos, steer clear. Their customer service is severely lacking, and they don't seem to value their customers' time or business. More
by annettegascon
Employees Worked With
Sales Manager
September 26, 2024
They finished my truck by early next morning and i had allot done. My brakes are now perfect again and i am now ready for a roadtrip. Penske Chevrolet has always been my favorite place to take my truck in allot done. My brakes are now perfect again and i am now ready for a roadtrip. Penske Chevrolet has always been my favorite place to take my truck in for maintenance. More
by CHRISJPUTNAM
