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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
669 Reviews

669 Reviews of Penske Chevrolet Of Cerritos - Service Center

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September 19, 2023

VeryPoor customer service. (Un knowingly) Paid a lot of money for the road hazard insurance, have a small dent needing to be fixed supposed to be covered under insurance, g More

by ANDREWDEWOLFE555
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leah Sneed
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 17, 2023

Everyone went above and beyond to make my experience very pleasant. I am thankful I purchase a vehicle at this location. More

by ADRUCKENMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Penske Chevrolet Of Cerritos responded

Hi, we're so glad that our Sales Team was able to go above and beyond your expectations ensuring you had a pleasant experience. Thank you for the positive review and for trusting us with all of your purchasing needs. Please let us know if there is anything else we can do for you here at Penske Chevrolet of Cerritos. We are more than happy to help!

September 16, 2023

Very friendly and helpful, willing to fix the issues that I had with my vehicle. More

by THOMASANDAMYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Sep 17, 2023 -

Penske Chevrolet Of Cerritos responded

We are thrilled to read that our Service Team was able to fix the issues that you had with your vehicle and provide a friendly and helpful experience. Thank you for bringing your business to us at Penske Chevrolet of Cerritos and taking the time to leave us a five-star review.

Sep 17, 2023 -

THOMASANDAMYE responded

There is one thing that I will say, I wish there quality control was better because I’m having to take my vehicle back again for paint issues that should have been addressed before I bought the vehicle.

September 14, 2023

Service department especially Adrian and Zack always taking care of my car in a professional way and listen very carefully to my issues Appreciate you guys and keep it up More

by MYAGHAN03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
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Sep 15, 2023 -

Penske Chevrolet Of Cerritos responded

We are grateful to know our Service Department always takes care of your car in a professional way by listening carefully to your concerns. Thank you for your perfect five-star review of Penske Chevrolet of Cerritos. It makes us very proud to have your business and we are always here to help.

September 13, 2023

The wait time was efficient and the employees were friendly and very professional. I was there less than an hour and a half. More

by moesocrazy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 14, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, thanks for this amazing review! It is so great to know our Service Team ensured your wait time was as short as possible. Efficient, timely, and professional assistance is always valued here at Penske Chevrolet of Cerritos. Come see us again for any of your future vehicle needs.

September 13, 2023

My service person Adrian Martinez was very courteous and helpful. He helped me with my 2019 Silverado. More

by BETTYGVS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
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Sep 14, 2023 -

Penske Chevrolet Of Cerritos responded

We are grateful for your five-star review of Penske Chevrolet of Cerritos. Our Service Team is very pleased to read they helped you when getting your 2019 Chevy Silverado serviced. Thank you for your trust in us and we are so happy to have your business.

September 12, 2023

My sales person John was very nice and helpful. He help me with my 2023 Chevy More

by WENDYSAUMELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 10, 2023

EXCEPT FOR THE PRICE everything went very well. Ive only driven the truck less than 40 miles but it seems to be running very well. Felipe was able to get me next day delivery even though i did not More

by PMILIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe cornejo
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Sep 12, 2023 -

Penske Chevrolet Of Cerritos responded

Thank you for your four-star review. Our Service is happy to see that we were able to take care of all your repairs with a courteous and professional experience. We strive to keep our customers informed through every step of the process. If you should need further assistance please feel free to reach out to us at Penske Chevrolet of Cerritos. We hope your next visit will earn an additional star from you.

September 09, 2023

When I come to your dealership I've never seen anyone that looks like me. I only come there out of necessity for that reason More

by BIGDAWG323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 10, 2023 -

Penske Chevrolet Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding our staff. Please send me an email with your preferred contact information to discuss this further. Thank you, Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

September 09, 2023

Adrian Martinez always takes care of my car. He is honest, dependable, and always has time to answer my questions. More

by BRANDONM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Martinez
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Sep 10, 2023 -

Penske Chevrolet Of Cerritos responded

Hi Brandon, thank you for your five-star review of Penske Chevrolet of Cerritos. We are so glad that you had such a great experience with our Service Team and we would be honored to assist you with anything else.

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